Program Assistant 2
Coordinates and implements the work of the University Partnerships
program, including maintaining and creating university
articulations and Degree Partnership student recruitment,
registration, marketing. Provides direct student support for
program navigation and academic progression, referral monitoring,
and intervention for students, communication, and events.
Education and Experience:
Position requires an AA/AS degree
and at least one-year experience working in customer-facing support
services. Requires at least one year of demonstrated proficiency in
maintaining, operating, and editing workflows and back-end
functionality of Banner, or similar information system, or customer
service management software. Requires demonstrated experience in
managing complex process involving data, must have demonstrated
ability in public presentations and in small-group student or
Licenses and Certificates:
Requires a valid Oregon driver’s
license or access to transportation to attend required off-site
program promotions and orientations.
Knowledge and Skills:
Must have strong leadership skills and
the ability to build and maintain relationships. Requires excellent
interpersonal skills. Must have strong organizational, planning,
communications, customer relations and phone skills. Requires
experience with and commitment to working with low-income families
and individuals. Requires current skills in the use of electronic,
internet and web-based communications, including website
maintenance. Experience in customer service and/or direct delivery
of student services is required. Must be an effective public
speaker and be comfortable in front of people and delivering
presentations. Must have resourcefulness in identifying support
services for students, and the ability to form strong partnerships
with a range of organizations, as well as resource partners on
campus and across the community. Must demonstrate a commitment to
diversity, social justice and inclusivity. Requires a basic
understanding of FERPA regulations and guidelines.
Requires the ability to independently perform the
duties of the position efficiently and effectively. Requires
excellent interpersonal, verbal and written skills. Requires the
ability to plan, organize, and prioritize work in order to meet
schedules and timelines. Must be customer/client focused and
solution oriented. Must be able to learn, interpret, explain, and
apply knowledge of college and community organization operations,
programs, functions and special department terminology. Requires
ability to quickly adopt and adjust to various technology and
web-based platforms, learn new platforms, and engage in effective
technical troubleshooting with a variety of programs and platforms.
Requires the ability to revise and maintain established procedural
systems and controls. Requires the ability to communicate both
formally and informally with a wide range of contacts both inside
and outside the college setting. Must be able to work respectfully
with individuals of all cultures, backgrounds, perspectives, and
Physical Requirements and Working Conditions:
Physical Skills and Abilities:
- Bachelor’s Degree is preferred.
- Work experience in a collegiate setting preferred. Proficiency
in written and oral communication in Spanish preferred.
- Proficiency in a student retention software such as Aviso is
- Knowledge of collegiate operations, policies and procedures is
Position may require
occasional lifting of light to medium weight materials (10 to 50
pounds) when setting up equipment and supplies for orientations and
presentations. Requires ability to operate computer keyboard or
other office equipment. Requires visual acuity to read words and
numbers. Must be able to communicate effectively with the public,
staff and students in person and over the phone.
Work is normally performed in an office
setting with little or no exposure to health and safety hazards.
Occasional late or early hours. Substantial time is spent working
at a computer.
Provides support for students entering the Degree Partnership
Programs ( DPP )
- Develops and monitors email campaigns for prospective
- Answers questions and navigates the process with prospective
and newly admitted students.
- Conducts DPP information sessions and recruiting events on and
- Provides an overview of the program, admission requirements,
application process, new student orientation, and course
- Responsible for entering students into Banner for the Degree
Partnership Program, effectively admitting and matriculating
students into Linn-Benton Community College ( LBCC ).
- Attends off-campus START sessions during the summer and term
orientations at OSU . Provides academic advising to DPP students at
Oregon State University ( OSU ) START sessions. Interprets
placement test results including the alignment of LBCC courses with
OSU courses, and assists students with scheduling needs.
- Attends off-campus orientation sessions at other partner
institutions as appropriate.
- In cooperation with the Transcripts office, performs transcript
evaluations for incoming students.
- Gives campus tours to prospective students and family
Provides support for current students enrolled in the Degree
- Advises DPP students on course selection at LBCC and at partner
institutions as appropriate. Uses online articulation tables to
determine course equivalencies.
- Enters and verifies pre-requisite overrides for DPP
- Using knowledge of college processes, procedures, rules and
regulations, problem-solve with students around progression
challenges and barriers. Ensure students know their next step after
seeking assistance. Respond to unexpected situations with
creativity and composure by assessing college resources for a
solution. Focuses on practical solutions to addressing barriers to
assist academic progression.
- Maintains knowledge of current policies at OSU, WOU, and Oregon
Tech, and other partners to allow problem-solving with students
around progression challenges and barriers.
- Provide a welcoming and friendly environment that focuses on
positive interactions. Work directly with LBCC staff and faculty to
ensure students’ academic needs are met. Must be friendly,
empathetic and encouraging in order to assist a diverse spectrum of
students to navigate college processes. Display flexibility and
creativity in supporting student needs. Display openness and
commitment to inclusiveness, equity, and universal design.
- Connects students to appropriate faculty members or managers
for counseling, problem solving, advising, and/or immediate
intervention and referral. Assists students in self-management
until other services are available.
Develops, monitors, and maintains articulation agreements and
curricular guides at DPP and other partner universities
- Reviews, edits, and maintains the college-wide advising guides
for OSU and other university partners. Monitors articulation
college-wide with Oregon State University and other university
partners. Audit course and curriculum changes to assure alignment
consistency with university partners for transfer programs and
contact appropriate advisor or faculty at the partner school to
confirm changes. Alerts the dean when course articulations
- Coordinate meetings between partner universities and LBCC
faculty to facilitate and maintain articulation agreements.
Supports other staff in using Banner and Aviso, trains as needed,
and provides backup support as appropriate. Performs other related
duties as assigned.
Please complete the online application and upload or attach the
following required documents:
- Cover Letter
- Unofficial Academic Transcript
Transcripts from institutions outside of the United States must be
accompanied by an international credential agency evaluation. Click
for a list of agencies who perform these services.
Applications are reviewed for minimum qualifications. In order to
be considered, your application must clearly show you meet the
minimum qualifications for this position.
U.S. Veterans must attach proof of honorable discharge (Form
DD-214, Copy 4) to their application to qualify for veteran’s
Proposed Start Date:
Full-time or Part-time
Number of hours/week:
Open Until Filled:
Special Notes to Applicants:
NOTICE : This position requires a valid Oregon driver’s license
or access to transportation to attend required off-site program
promotions and orientations.
As a condition of employment, all new employees are required to be
compensated via direct deposit.
LBCC is an Equal Opportunity Educator and Employer.
Offers of employment are contingent on the applicant residing in
Oregon at the time work commences.
LBCC offers a pay incentive to eligible employees who demonstrate
proficiency in conversational Spanish when evaluated and formally
certified by a college-approved professional or agency. Eligibility
to apply for and receive bilingual pay incentives for Spanish and
languages other than English are subject to the provisions of
Administrative Rule 6025-06. For more detailed information, please
LBCC Bilingual Pay Incentive Administrative Policy
Required fields are indicated with an asterisk (*).
- Academic Transcript
- Cover Letter
- Academic Transcript 2
- Academic Transcript 3
- U. S. Veteran Proof of Honorable Discharge DD-214, Copy 4