Posting

Position Information

Posting Number:
0601108-NC

Position Type:
Classified, Part-time

Position Title:
Program Assistant 2

Employment Requirement
Not Applicable

Division/Department:
University Partnerships

Location
Remote/On-Site Hybrid

Job Summary:

Coordinates and implements the work of the University Partnerships program, including maintaining and creating university articulations and Degree Partnership student recruitment, registration, marketing. Provides direct student support for program navigation and academic progression, referral monitoring, and intervention for students, communication, and events.

Required Qualifications:

Education and Experience: Position requires an AA/AS degree and at least one-year experience working in customer-facing support services. Requires at least one year of demonstrated proficiency in maintaining, operating, and editing workflows and back-end functionality of Banner, or similar information system, or customer service management software. Requires demonstrated experience in managing complex process involving data, must have demonstrated ability in public presentations and in small-group student or client consultations.

Licenses and Certificates: Requires a valid Oregon driver’s license or access to transportation to attend required off-site program promotions and orientations.

Knowledge and Skills: Must have strong leadership skills and the ability to build and maintain relationships. Requires excellent interpersonal skills. Must have strong organizational, planning, communications, customer relations and phone skills. Requires experience with and commitment to working with low-income families and individuals. Requires current skills in the use of electronic, internet and web-based communications, including website maintenance. Experience in customer service and/or direct delivery of student services is required. Must be an effective public speaker and be comfortable in front of people and delivering presentations. Must have resourcefulness in identifying support services for students, and the ability to form strong partnerships with a range of organizations, as well as resource partners on campus and across the community. Must demonstrate a commitment to diversity, social justice and inclusivity. Requires a basic understanding of FERPA regulations and guidelines.

Abilities: Requires the ability to independently perform the duties of the position efficiently and effectively. Requires excellent interpersonal, verbal and written skills. Requires the ability to plan, organize, and prioritize work in order to meet schedules and timelines. Must be customer/client focused and solution oriented. Must be able to learn, interpret, explain, and apply knowledge of college and community organization operations, programs, functions and special department terminology. Requires ability to quickly adopt and adjust to various technology and web-based platforms, learn new platforms, and engage in effective technical troubleshooting with a variety of programs and platforms. Requires the ability to revise and maintain established procedural systems and controls. Requires the ability to communicate both formally and informally with a wide range of contacts both inside and outside the college setting. Must be able to work respectfully with individuals of all cultures, backgrounds, perspectives, and abilities.

Preferred Qualifications:
  • Bachelor’s Degree is preferred.
  • Work experience in a collegiate setting preferred. Proficiency in written and oral communication in Spanish preferred.
  • Proficiency in a student retention software such as Aviso is preferred.
  • Knowledge of collegiate operations, policies and procedures is preferred.
Physical Requirements and Working Conditions:

Physical Skills and Abilities: Position may require occasional lifting of light to medium weight materials (10 to 50 pounds) when setting up equipment and supplies for orientations and presentations. Requires ability to operate computer keyboard or other office equipment. Requires visual acuity to read words and numbers. Must be able to communicate effectively with the public, staff and students in person and over the phone.

Working Conditions: Work is normally performed in an office setting with little or no exposure to health and safety hazards. Occasional late or early hours. Substantial time is spent working at a computer.

Essential Duties:

Provides support for students entering the Degree Partnership Programs ( DPP )
  • Develops and monitors email campaigns for prospective students.
  • Answers questions and navigates the process with prospective and newly admitted students.
  • Conducts DPP information sessions and recruiting events on and off campus.
  • Provides an overview of the program, admission requirements, application process, new student orientation, and course registration information.
  • Responsible for entering students into Banner for the Degree Partnership Program, effectively admitting and matriculating students into Linn-Benton Community College ( LBCC ).
  • Attends off-campus START sessions during the summer and term orientations at OSU . Provides academic advising to DPP students at Oregon State University ( OSU ) START sessions. Interprets placement test results including the alignment of LBCC courses with OSU courses, and assists students with scheduling needs.
  • Attends off-campus orientation sessions at other partner institutions as appropriate.
  • In cooperation with the Transcripts office, performs transcript evaluations for incoming students.
  • Gives campus tours to prospective students and family members.
Provides support for current students enrolled in the Degree Partnership Program
  • Advises DPP students on course selection at LBCC and at partner institutions as appropriate. Uses online articulation tables to determine course equivalencies.
  • Enters and verifies pre-requisite overrides for DPP students.
  • Using knowledge of college processes, procedures, rules and regulations, problem-solve with students around progression challenges and barriers. Ensure students know their next step after seeking assistance. Respond to unexpected situations with creativity and composure by assessing college resources for a solution. Focuses on practical solutions to addressing barriers to assist academic progression.
  • Maintains knowledge of current policies at OSU, WOU, and Oregon Tech, and other partners to allow problem-solving with students around progression challenges and barriers.
  • Provide a welcoming and friendly environment that focuses on positive interactions. Work directly with LBCC staff and faculty to ensure students’ academic needs are met. Must be friendly, empathetic and encouraging in order to assist a diverse spectrum of students to navigate college processes. Display flexibility and creativity in supporting student needs. Display openness and commitment to inclusiveness, equity, and universal design.
  • Connects students to appropriate faculty members or managers for counseling, problem solving, advising, and/or immediate intervention and referral. Assists students in self-management until other services are available.
Develops, monitors, and maintains articulation agreements and curricular guides at DPP and other partner universities
  • Reviews, edits, and maintains the college-wide advising guides for OSU and other university partners. Monitors articulation college-wide with Oregon State University and other university partners. Audit course and curriculum changes to assure alignment consistency with university partners for transfer programs and contact appropriate advisor or faculty at the partner school to confirm changes. Alerts the dean when course articulations change.
  • Coordinate meetings between partner universities and LBCC faculty to facilitate and maintain articulation agreements.
Supports other staff in using Banner and Aviso, trains as needed, and provides backup support as appropriate. Performs other related duties as assigned.

Applicant Instructions:

Please complete the online application and upload or attach the following required documents:
  1. Resume
  2. Cover Letter
  3. Unofficial Academic Transcript


Transcripts from institutions outside of the United States must be accompanied by an international credential agency evaluation. Click here for a list of agencies who perform these services.

Applications are reviewed for minimum qualifications. In order to be considered, your application must clearly show you meet the minimum qualifications for this position.

U.S. Veterans must attach proof of honorable discharge (Form DD-214, Copy 4) to their application to qualify for veteran’s consideration.

Proposed Start Date:
07/12/2022

Full-time or Part-time
Part-time

Number of hours/week:
varies

Work Schedule:
varies

Posting Date:
10/30/2023

Closing Date:

Open Until Filled:
Yes

Special Notes to Applicants:

NOTICE : This position requires a valid Oregon driver’s license or access to transportation to attend required off-site program promotions and orientations.

As a condition of employment, all new employees are required to be compensated via direct deposit.

LBCC is an Equal Opportunity Educator and Employer.

Offers of employment are contingent on the applicant residing in Oregon at the time work commences.

LBCC offers a pay incentive to eligible employees who demonstrate proficiency in conversational Spanish when evaluated and formally certified by a college-approved professional or agency. Eligibility to apply for and receive bilingual pay incentives for Spanish and languages other than English are subject to the provisions of Administrative Rule 6025-06. For more detailed information, please review the LBCC Bilingual Pay Incentive Administrative Policy .

Salary Grade
16

Salary/Rate

$18.27/hour
Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents
Required Documents
  1. Resume
  2. Academic Transcript
  3. Cover Letter
Optional Documents
  1. Academic Transcript 2
  2. Academic Transcript 3
  3. U. S. Veteran Proof of Honorable Discharge DD-214, Copy 4


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