Johns Hopkins, founded in 1876, is America's first research
university and home to nine world-class academic divisions working
together as one university.
The Department of Neurosurgery is a seeking
aMedical Office Coordinator/Medical
Assistantwho will coordinate the day-to-day activities of a
multi-faceted medical/research and academic practice to ensure a
smoothly functioning office and exemplary patient relations. Serves
as Medical Office Coordinator/Certified Medical Assistant for the
Johns Hopkins Neurosurgery Clinic. Resolve patient problems
third-party issues (including insurance and partner clinics) and
refer patients to appropriate resources.
Offers friendly, courteous, and confidential
assistance to patients to ensure that the patient has a positive
experience while visiting the Johns Hopkins Clinic. Maintains
accurate and detailed information on each patient to facilitate a
successful patient encounter. Uses automated systems to expedite
patient scheduling, pre-registration, and check-in. Works with
others in a team environment exhibiting professionalism and
exemplary customer service skills.
Specific Duties &
Medical Office Coordinator
Collects patient information and assessment
Obtains and records patient’s vital signs:
temperature, pulse, respirations, blood pressure, O2 Saturation,
peak flows, weight and height.
Reports assessment findings to practitioner,
and records on appropriate documentation forms in a timely
Confirms written orders prior to
implementation of delegated tasks.
Maintains and uses principles of aseptic
techniques and infection control when performing clinical duties
Assists practitioner in identified patient
procedures/treatments/examinations, (preparation, positioning,
Appropriately obtains and manages specimens,
including: labeling, form completion, transport to laboratories,
and log maintenance.
Performs quality control for waived
Recognizes emergency situations, implements
emergency procedures according to clinic guidelines, administers
first aid including CPR and maintains emergency equipment and
Provides appropriate patient education,
health information materials and community resource lists as
Schedules patients for new and returns
appointments, medical examinations, procedures and
Provides high level of coordination and
communication for international and domestic patients, including
scheduling multiple visits within a short time frame.
Creates processes and systems to ensure high
level of service to patients.
Proactively seeks to schedule/reschedule
patients to efficiently utilize resources (e.g., backfill to cover
cancellations or add urgent appointments, etc.).
Provides exemplary customer service by
utilizing service excellence techniques such as scripting, service
recovery and rounding to ensure that patient expectations are
exceeded during clinic visit.
Resolves and/or elevates any patient
problems if proactive and timely manner.
Verifies and enters pre-registration and
insurance information into the computer system and prepares daily
printed schedules for designated areas. Resolves third party
Demonstrates understanding and sensitivity
Considers cultural and linguistic
differences that may impact patient experience and makes
appropriate accommodations/recommendations to ensure patient
expectations are exceeded.
Prints and mails directions, maps, fee
schedules, doctor’s notes, test results, and other Clinic specific
information to patients.
Sends medical questionnaire forms to
patients to obtain missing information.
Works in coordination with the clinic staff
to ensure accuracy, proper organization and advanced preparation of
Relays information to patients regarding
preparation for laboratory tests and examinations.
Obtains and/or verifies patient's
demographic data by phone or in person.
Confirms appointments by telephone and/or
mail. Fills vacancies due to cancellations.
Assures all patient correspondence is
transmitted to correct areas in a timely manner to streamline
Assists patients or family members with the
completion of medical insurance forms.
Informs patients of costs of care being
provided, and guides them to appropriate resources for further
information or assistance.
Sends correspondence to referring physicians
when patients cancel or now shows, also sends thank you letters for
Answers phones and provides routine
information to callers.
Maintains e-mail group for the clinic and
distributes correspondence to the appropriate staff member of
physician within the clinic.
This role also requires cross training on
Surgical Coordinator duties and to assist when an emergency or
coverage needed arises.
Other duties assigned by the
The Medical Assistant (MA) has duties and
responsibilities related to patient care in the ambulatory clinic
The individual displays responsible
behaviors, communicates effectively to others and functions as a
member of the healthcare team.
The MA functions under the direct
supervision and authority of the physician when performing clinical
tasks during patient care.
The MA reports to the clinic manager, who is
responsible for administrative supervision, staff development, and
orientation of the MA to the area’s policies and
The MA must demonstrate competency in all
skills related to the performance of patient care.
The MA maintains an inventory of
examination/procedure room supplies, assists in the organization of
efficient patient flow, and organizes the clinic environment to
assure patient safety.
High School Diploma or graduation
Two years secretarial experience required
AND Completion of an accredited Medical Assistant training program
Current CPR certification required and must
maintain certification for duration of employment.
Strong organizational skills and the ability
to multi-task a must. Intermediate typing and computer skills
necessary. High level of interpersonal, written and verbal
Additional education may substitute for
experience to the extent permitted by the JHU equivalency
Certification as a Medical Assistant (AAMA,
RMA, NCCA) strongly preferred.
Classified Title: Medical Office
Job Posting Title (Working Title): Medical Office
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: Min $16.00 - Max $28.50 HRLY ($46,280
targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30 am - 5:00 pm
Exempt Status: Non-Exempt
Location: Hybrid/School of Medicine Campus
Department name: SOM Neuro Sur Spine
Personnel area: School of Medicine
The referenced salary range is based on Johns Hopkins University’s
good faith belief at the time of posting. Actual compensation may
vary based on factors such as geographic location, work experience,
market conditions, education/training and skill level. Johns
Hopkins offers a total rewards package that supports our employees'
health, life, career and retirement. More information can be found
Please refer to the job description
above to see which forms of equivalency are permitted for this
position. If permitted, equivalencies will follow these
JHU Equivalency Formula: 30 undergraduate degree credits (semester
hours) or 18 graduate degree credits may substitute for one year of
experience. Additional related experience may substitute for
required education on the same basis. For jobs where equivalency is
permitted, up to two years of non-related college course work may
be applied towards the total minimum education/experience required
for the respective job.
**Applicants who do not meet the posted requirements but are
completing their final academic semester/quarter will be considered
eligible for employment and may be asked to provide additional
information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a
pre-employment background check. Johns Hopkins is committed to
hiring individuals with a justice-involved background, consistent
with applicable policies and current practice. A prior criminal
history does not automatically preclude candidates from employment
at Johns Hopkins University. In accordance with applicable law, the
university will review, on an individual basis, the date of a
candidate’s conviction, the nature of the conviction and how the
conviction relates to an essential job-related qualification or
All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
If you are interested in applying for
employment with The Johns Hopkins University and require special
assistance or accommodation during any part of the pre-employment
process, please contact the Talent Acquisition Office email@example.com. For TTY
users, call via Maryland Relay or dial 711. For more information
about workplace accommodations or accessibility at Johns Hopkins
University, please visitaccessibility.jhu.edu.
The following additional provisions may
apply, depending on campus. Your recruiter will advise
The pre-employment physical for positions in
clinical areas, laboratories, working with research subjects, or
involving community contact requires documentation of immune status
against Rubella (German measles), Rubeola (Measles), Mumps,
Varicella (chickenpox), Hepatitis B and documentation of having
received the Tdap (Tetanus, diphtheria, pertussis) vaccination.
This may include documentation of having two (2) MMR vaccines; two
(2) Varicella vaccines; or antibody status to these diseases from
laboratory testing. Blood tests for immunities to these diseases
are ordinarily included in the pre-employment physical exam except
for those employees who provide results of blood tests or
immunization documentation from their own health care providers.
Any vaccinations required for these diseases will be given at no
cost in our Occupational Health office.
Note: Job Postings are updated daily and
remain online until filled.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
The successful candidate(s) for this position will be subject to a
pre-employment background check.
If you are interested in applying for employment with The Johns
Hopkins University and require special assistance or accommodation
during any part of the pre-employment process, please contact the
HR Business Services Office at firstname.lastname@example.org. For TTY
users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which
campus you will work. Your recruiter will advise
During the Influenza ("the flu") season, as a condition of
employment, The Johns Hopkins Institutions require all employees
who provide ongoing services to patients or work in patient care or
clinical care areas to have an annual influenza vaccination or
possess an approved medical or religious exception. Failure to meet
this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas,
laboratories, working with research subjects, or involving
community contact requires documentation of immune status against
Rubella (German measles), Rubeola (Measles), Mumps, Varicella
(chickenpox), Hepatitis B and documentation of having received the
Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include
documentation of having two (2) MMR vaccines; two (2) Varicella
vaccines; or antibody status to these diseases from laboratory
testing. Blood tests for immunities to these diseases are
ordinarily included in the pre-employment physical exam except for
those employees who provide results of blood tests or immunization
documentation from their own health care providers. Any
vaccinations required for these diseases will be given at no cost
in our Occupational Health office.
Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until
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