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Student Financial Management Counselor

Georgia State University
Georgia, United States
Salary Not Specified
Start date
Oct 30, 2023

Student Financial Management Counselor

Provost & VP Academic Affairs

Student Financial Counsel Center

We are looking for a Student Financial Management Counselor (SFMC) to serve in our Student Financial Management department at our Dunwoody Campus location. The SFMC is primarily responsible for providing financial counseling to students, parents, and the university community about the financial aid process, financial aid eligibility requirements, and student account policies. The SFM Counselor will conduct financial management workshops, seminars, and other outreach activities. This position is also responsible for providing excellent customer service within a high-volume environment which includes in-person visits and phone inquiries.

WHAT MAKES The Student Financial Counselor Department A GREAT PLACE?

· A flexible work environment

· Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

· A knowledge-sharing organization that works collaboratively with diverse partners.

· Professional development opportunity and mentorship

· A rapidly growing center within an academic setting


· Conducts community outreach efforts including financial management workshops and orientation presentations as well as conducting calling campaigns to student, parents, other University staff, and community organizations.

· Serves as a tier 2 resources to students, parents, colleagues, and the university community regarding complex financial aid and student account issues via phone and in-person in accordance with federal, state, Board of Regents, and institutional regulations. Investigates and provides solutions regarding financial aid and student account customer issues.

· Assists in awarding financial aid according to program regulations, such as HOPE, federal direct loans, federal Perkins loans. Reviews the accuracy of financial aid applications and verify application information with supporting documentation.

· Collects money owed to the University using telephone and mail collection techniques to meet enrollment and retention objectives set by management. Evaluates financial circumstances to determine appropriate student account payment options.

· Counsel students on a variety of enrollment management issues to include all aspects from orientation to enrollment and after, including but not limited to admissions, registration, and academic records.

Qualifications :

Minimum Hiring Qualifications:

Bachelor's degree and two years of experience; or combination of education and related experience.

Preferred Hiring Qualifications:

Preference may be given to those who possess three years of experience working with student account or financial aid programs. Working knowledge of Banner and Microsoft Office (Excel, Word). Excellent written and verbal communication skills.

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