Student Financial Management Counselor
Provost & VP Academic Affairs
Student Financial Counsel Center
We are looking for a Student Financial Management Counselor
(SFMC) to serve in our Student Financial Management department
at our Dunwoody Campus location. The SFMC is primarily
responsible for providing financial counseling to students,
parents, and the university community about the financial aid
process, financial aid eligibility requirements, and student
account policies. The SFM Counselor will conduct financial
management workshops, seminars, and other outreach activities. This
position is also responsible for providing excellent customer
service within a high-volume environment which includes in-person
visits and phone inquiries.
WHAT MAKES The Student Financial Counselor Department A
· A flexible work environment
· Generous benefits, including health, dental, vision, tuition
assistance, retirement, etc.
· A knowledge-sharing organization that works collaboratively with
· Professional development opportunity and mentorship
· A rapidly growing center within an academic setting
HERE IS WHAT YOU WILL DO
· Conducts community outreach efforts including financial
management workshops and orientation presentations as well as
conducting calling campaigns to student, parents, other University
staff, and community organizations.
· Serves as a tier 2 resources to students, parents, colleagues,
and the university community regarding complex financial aid and
student account issues via phone and in-person in accordance with
federal, state, Board of Regents, and institutional regulations.
Investigates and provides solutions regarding financial aid and
student account customer issues.
· Assists in awarding financial aid according to program
regulations, such as HOPE, federal direct loans, federal Perkins
loans. Reviews the accuracy of financial aid applications and
verify application information with supporting documentation.
· Collects money owed to the University using telephone and mail
collection techniques to meet enrollment and retention objectives
set by management. Evaluates financial circumstances to determine
appropriate student account payment options.
· Counsel students on a variety of enrollment management issues to
include all aspects from orientation to enrollment and after,
including but not limited to admissions, registration, and academic
Minimum Hiring Qualifications:
Bachelor's degree and two years of experience; or combination of
education and related experience.
Preferred Hiring Qualifications:
Preference may be given to those who possess three years of
experience working with student account or financial aid programs.
Working knowledge of Banner and Microsoft Office (Excel, Word).
Excellent written and verbal communication skills.