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Desktop Engineer

Job Details



Overview of Desktop Engineer

Purdue University Northwest is seeking a Desktop Engineer to join our Central Desktop Administration team within the Division of Information Services. Desktop Engineer works with the Central Desktop Administration (CDA) team to manage all endpoints used by the Purdue University Northwest university community. The position will use endpoint management tools such as Microsoft Endpoint Management Console (MEMC/SCCM), JAMF Pro (Apple device management,) Active Directory Tools, etc. to deploy software packages, OS images, policies, and security patches to managed endpoints. Other endpoint devices, such as mobile devices and printers (PaperCut) are also managed by this team. This position also works closely with colleagues in Information Services and throughout the university to provide expertise to assist them in achieving their departmental goals through the use of technology. A successful candidate for this position should be excited to learn about emerging technologies.

Information Services recognizes and values diversity in its faculty, staff and students. We seek a colleague who shares our commitment to diversity and who will be a dedicated staff member and mentor for students with diverse backgrounds and career goals.

Duties and Responsibilities of Desktop Engineer
  • Support, troubleshoot and maintain mission critical applications such as MECM, JAMF, Bomgar, Active Directory Tools, and Azure virtual desktop/software virtualization.
  • Create, test and maintain standard desktop images and software for use in deployment to IT maintained devices.
  • Create, test and maintain Group Policies and maintain the Active Directory structure used for IT maintained devices.
  • Act as technology experts for colleagues within IS and external, providing expertise to help them achieve their technology-related goals.
  • Test, deploy and report on the deployment of security patches and software to IT maintained devices.
  • Manage the printing environment at PNW using PaperCut
Benefits of Desktop Engineer
  • Full benefits – Medical, Dental, Vision, Short Term Disability, Retirement, Life Insurance and more
  • Accrue 15 days’ vacation your first year, then 22 days’ vacation your 2nd year plus rollover
  • University contribution of 10% to retirement (3 year waiting period)
  • University contributions to Health Savings Account –
    • Plus a chance to earn more through participating in University Wellness Initiatives
  • 10 paid holidays
  • Employee Wellness Programs
  • Paid Parental Leave after one year of service
  • Tuition remission for you, your spouse and dependent children at any Purdue campus
For more information on our excellent benefit package, please visit: https://www.pnw.edu/human-resources/benefits/

Purdue University Northwest (PNW) is a premier metropolitan university dedicated to empowering transformational change in our students and in our community. We offer two campuses serving approximately 8,800 undergraduate and graduate students. At PNW, we value academic excellence, support growth, and celebrate diversity.

PNW sits between Chicago’s skyscrapers and Lake Michigan’s sandy shores. You can have all the perks of a world-class city just a short drive away or enjoy the natural beauty of the Indiana Dunes National Park and Lake Michigan just 15 miles away.

Education of Desktop Engineer
  • Bachelor’s degree in computer/technology-related degree program or equivalent combination of education and experience
Experience of Desktop Engineer
  • 2 years of experience serving in an Endpoint Management role demonstrating a successful record of software and image deployment using a central desktop management system.
  • Serve in a role creating and maintaining computer images.
  • Serve in a role demonstrating excellent customer service and computer troubleshooting skills.
  • Experience with service request ticket systems.
  • Experience with MECM (SCCM), JAMF, Active Directory Tools, Azure virtual desktop/software virtualization, and Bomgar.
  • Experience with Active Directory tools and Group policy preferred.
Core Competencies of Desktop Engineer
  • Experienced with building, packaging, managing and deploying desktop computer images and software using related software tools and utilities.
  • Excellent interpersonal, written and verbal communication skills.
  • Working knowledge of Apple and Windows based desktop computers, operating systems, utilities and related peripherals in a wired and wireless networked environment.
  • Excellent troubleshooting skills and repair knowledge of personal computers and related peripherals.
  • Ability to create and maintain documentation for processes and procedures.
Additional Information

Professional references will be verified prior to any offer of employment. Employment is contingent upon completion of successful background check along with a motor vehicle records check if applicable.

Purdue University Northwest is an EEO/AA employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

FLSA Status
Non-Exempt

Company

Purdue University Northwest

Purdue University Northwest (PNW) is a premier metropolitan university located in Northwest Indiana that is dedicated to empowering transformational change in our students and in our community.

PNW sits between Chicago’s skyscrapers and Lake Michigan’s sandy shores. Diverse, hardworking, and innovative, we’re where academic excellence meets real-world experience. At PNW, students from next door and students from halfway across the world come together to learn, grow, and connect.

At Purdue University Northwest, we go beyond the classroom, walking the extra mile with students to empower confidence and encourage real-world experiences. We push beyond the boundaries of innovation to drive engagement and make an impact in Northwest Indiana and the world at large.

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