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Assistant Director of Financial Aid

Employer
Lake-Sumter State College
Location
Leesburg, Florida, United States
Salary
Salary Not Specified
Date posted
Oct 22, 2023


Job Summary

The Assistant Director of Financial Aid assists with the administration of all Financial Aid related reports and appeals, involving considerable discretion, integrity, and confidentiality. The Assistant Director is focused on providing the highest standard of integrated student customer/client service while maintaining compliance with applicable federal and state laws and regulations, as well as College policies and procedures. Responsible for promoting and sustaining a collegial, respectful, and high-performing work environment for all employees Responsible for demonstrating LSSC’s values of learning, people, student success, forward thinking, commitment to excellence, accessibility, diversity, partnerships, and sound management practices.

Essential Duties & Responsibilities
  • Manage the day-to-day activities of the Financial Aid Office, including supervision of Financial Aid staff.
  • Represent the Financial Aid Office at any of the LSSC Campuses.
  • Process monthly reconciliation of Pell and Direct Loan, including monitoring and correcting Pell and Direct Loan Rejects.
  • Assists Director with all staff question, concerns and issues. Creates and facilitates training for all staff members.
  • Responsible for Professional Judgements and Dependency Overrides.
  • Process appeals and serve as a member of the Financial Aid Appeals Committee.
  • Assist Director with maintenance of Financial Aid Policies and Procedures and LSSC website, ensuring currency and relevancy.
  • Assists Director with fiscal management, audits, program reviews and responses related to financial aid preparation.
  • In addition, provides additional assistance in interpreting, implementing, and ensuring compliance with federal and state laws and regulations related to all financial aid programs.
  • Performs manual summer awarding for all enrolled eligible LSSC students.
  • Assist staff with awarding and verification of financial aid files.
  • Perform Audits once a semester to ensure accuracy of Verification.
  • Supervise the daily functions of the Financial Aid Office during the absence of the Executive Director.
  • Conduct Financial Aid workshops both on campus and at off-campus locations.
  • Perform other duties as assigned.
Knowledge, Skills, & Abilities
  • Promote a common purpose consistent with stated College goals and demonstrate a commitment to students and the learning environment.
  • Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
  • Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
  • Provide quality customer service by creating a welcoming and supportive environment.
  • Present a professional image in word, action and attire.
  • Demonstrate professionalism in dealing with a diverse population while understanding and respecting each other’s view of the world, personalities and working styles.
  • Conduct oneself in a manner consistent with the College’s standards of ethical conduct.
  • Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
  • Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.
  • Demonstrate working knowledge of Banner or comparable software programs.
  • Demonstrated leadership ability to supervise, motivate and develop staff. Demonstrated understanding of confidentiality/ FERPA regulations.
  • Must be student oriented/focused.
  • Proven knowledge in awarding and disbursing financial aid.
  • Financial aid experience in the day-to-day operations of federal, state and local programs.
  • Ability to multitask and prioritize functions and responsibilities.
  • Demonstrated strong mathematical aptitude and strong technical skills.
  • Knowledge of general office practices and procedures and good organizational skills.
  • Proficient in COD, NSLDS, FAA ACCESS.
  • Experience using Word, Excel, Visio, and PowerPoint programs.
  • Ability to communicate effectively, both orally and in writing with diverse populations; ability to exercise important human relations skills in establishing and maintaining effective working relations.
  • Must be willing to work flexible hours and extended hours both on and off campuses.
Minimum Qualifications & Education
  • Bachelor's Degree from an accredited institution required. Master's degree preferred.
  • Minimum of five years of progressive financial aid experience, including Professional Judgements/Petition for Independence, Standards of Academic Progress Appeals for financial aid students, and Return to Title IV required. Supervisory experience required.
  • Excellent customer service and communication skills required.
  • Banner experience a plus.

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