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MEDICAL OFFICE SUPERVISOR (UT Health RGV Multispecialty - Harlingen)

University of Texas - Rio Grande Valley
Texas, United States
Salary Not specified
Date posted
Oct 23, 2023

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Position Type
Administrative, Student Affairs, Health Services
Employment Level
Employment Type
Full Time

MEDICAL OFFICE SUPERVISOR (UT Health RGV Multispecialty - Harlingen)

Posting Number: SRGV7127
Number of Vacancies: 1
Location: Harlingen, Texas
Department: School of Medicine / Surgical Specialty and MSK ISU
FLSA: Non-Exempt

Scope of Job:
Responsible for supervising the daily operations of the assigned School of Medicine clinical practice site. Oversee operations, quality, patient satisfaction, patient relations, personnel assignments, and inventory.

Description of Duties:
• Supervises clinic operations and activities to ensure efficiency and quality service is delivered within all sections of the clinic.
• Ensures compliance with regulations and standards while maintaining and upholding established clinic patient care, operational and employee policies at assigned site.
• Supervises non-clinical personnel. Objectively evaluates/documents performance of personnel and takes corrective action as appropriate.
• Works with administration to develop/modify/supply, personnel, capital equipment, and special program budgets.
• Monitors revenue and expense budgets on an on-going basis and takes appropriate action to ensure practice is within budget guidelines.
• Ensures appropriate information is gathered and transmitted in support of billing functions and may assist with annual budget preparation.
• Serves as point of contact for patient and external customer complaints. Reconciles and investigates all complaints relating to practice operations and refers complex situations to the Senior Director of Clinical Operations.
• Oversees all office supplies and ensures the ordering of needed supplies to maintain inventory.
• Maintains documentation as required by regulatory agencies, policies, and procedures.
• Assists with the coordination and maintenance and repairs of clinic area, equipment, and instruments.
• Performs other duties as assigned.

Supervision Received:
General supervision from assigned supervisor.

Supervision Given:
Direct supervision of assigned staff.

Required Education:
Graduate of an accredited Licensed Vocational Nurse program from an approved school of Nursing, or 60 hours of college credit, including 18 hours business and/or health care related course work.

Preferred Education:

Preferred: Current Texas Licensure as a Licensed Vocational Nurse. Basic Life Support (BLS) certification course accredited by the American Heart Association

Required Experience:
Four (4) years of progressively responsible patient care and/or administrative experience in a clinic, medical office or multi-physician group office to include supervisory duties.

Preferred Experience:
Bilingual in English and Spanish. Orthopedic/ENT experience.

Use of standard office equipment and electronic medical record system. Clinical equipment.

Working Conditions:
Needs to be able to successfully perform all required duties. Office Environment; some travel and weekend work is required.

Exceptional planning and organizational skills. Effective management and supervisory skills. Excellent written and verbal communication skills, and collaboration skills. Strong customer service orientation and ability to work as a team member. Ability to multitask and work in a fast paced environment.

Physical Capabilities: N/A
Employment Category: Full-Time
Minimum Salary: Commensurate with Experience
Posted Salary: Commensurate with Experience
Position Available Date: 11/06/2023
Grant Funded Position: No
If Yes, Provide Grant Expiration Date:

EEO Statement:
It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants:
Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: *Date of Birth *Social Security Number *Gender *Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. If you have any questions, please do not hesitate to contact us at (956)665-8880 and/or

Additional Information:
UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .

To apply, visit jeid-3f7a1595d4aba34e9522796098ec1679

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