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Applications Support Manager

Mount Saint Mary College
Newburgh, New York
Date posted
Oct 23, 2023

Job Title:        Applications Support Manager                        

Reports To:    Chief Information and Security Officer

Status:            Full Time, Exempt


Primary Duties and Responsibilities

  • Manages the applications support team to support a portfolio of business applications and make modifications when necessary
  • Manages the implementation and support of Commercial off the Shelf (COTS) software
  • Manages, and may assist with, the custom building of applications for specific business needs 
  • Manages the relationship with external software development vendors
  • Oversees and coordinates the day-to-day activities of technical and support staff including work allocation, training, and problem resolution
  • Responds to inquiries, researches, and resolves problems related to transactions handled by the Applications Support Team
  • Serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues, and in the support of IT application projects
  • Provides innovative, workable solutions to a wide range of technical problems and business processes
  • Supervises and provides technical leadership on a range of programs and projects
  • Serves as program/project manager as appropriate
  • Maintains knowledge of state-of-the-art technology relative to high performance computing and associated specialized technical/applications areas
  • Participates as a member of departmental management in the planning and allocation of human and facilities resources
  • Communicates system changes and issues to all levels
  • Coordinates testing of system modifications
  • Oversees and contributes to the design and development of application and systems, or redesign of existing systems to fulfill company's needs
  • Evaluates maintenance or problem areas and determines appropriate action
  • Designs, maintains, and solves process flow as needed



  • Bachelor's degree in Computer Science, Information Technology, or equivalent is required
  • Minimum of 3 years of experience in the management of the information technology or applications support staff
  • Minimum of 2 years of experience in developing custom applications or working with commercial software in support of business functions is required
  • Considerable experience in the analysis and implementation of technology systems and considerable experience in managing and directing others and in application systems development and project management is required
  • Knowledge of enterprise applications, databases, middle ware, servers, and PC applications
  • Knowledge of custom programming languages (such as C#, Javascript, HTML, CSS, MSSQL)
  • Knowledge of Commercial off the Shelf software implementations, both on premises and SaaS
  • Knowledge of software development process, including requirements, design, implementation, and unit testing
  • Knowledge of current and emerging trends in high performance computing applications
  • Familiarity with a variety of system concepts, practices, and procedures
  • Ability to evaluate and interpret end user information requirements, and to develop appropriate systems and/or applications solutions
  • Ability to analyze and solve problems
  • Ability to develop, plan, and implement short- and long-range goals
  • Skill in the utilization of organizational management principles, methods, and techniques
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures
  • Demonstrate excellent analytical and documentation skills
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments 

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