Salesforce Business Analyst
Founded in 1898, Northeastern is a global research university and
the recognized leader in experience-driven lifelong learning. Our
world-renowned experiential approach empowers our students,
faculty, alumni, and partners to create impact far beyond the
confines of discipline, degree, and campus.
Our locations—in Boston; Charlotte, North Carolina; London;
Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto;
Vancouver; and the Massachusetts communities of Burlington and
Nahant—are nodes in our growing global university system. Through
this network, we expand opportunities for flexible,
student-centered learning and collaborative, solutions-focused
Northeastern's comprehensive array of undergraduate and graduate
programs— in a variety of on-campus and online formats—lead to
degrees through the doctorate in nine colleges and schools. Among
these, we offer more than 195 multi-discipline majors and degrees
designed to prepare students for purposeful lives and
About the Opportunity:
The Salesforce Business Analyst & Training Manager reports to
the AVP of Employer Engagement & Career Design and will be
responsible for gathering requirements, analyzing business
processes, and maximizing the use of Salesforce.com in support of
evolving business needs for the Educational Innovation (EI)
S/he will work on a variety of Salesforce projects and initiatives
encompassing all enterprise applications, including the
configuration, implementation, integration and troubleshooting of
Salesforce.com for EI. S/he will facilitate business process review
and application prototyping sessions as well as providing business
process analysis and insight into best practice methodologies. S/he
will provide direction in developing testing methodology and test
scripts. S/he will manage and implement a portfolio of key projects
across all departments for EI to ensure the adoption and
sustainability of Salesforce.com as the primary customer
relationship management platform for business development
initiatives across the organization. S/he will work collaboratively
with organizational leaders, directors & developers to define
and manage all changes related to Salesforce.com for the EI
organization. S/he will manage the development of reports for all
business development and customer relationships. Also provide
training and documentation in the use of Salesforce.com for EI
business needs. And s/he will represent EI in the Salesforce.com
user community to take part in a forum for ideas & issues
focused on the product or data at Northeastern University.
S/he will be the primary contact and problem-solver for issues and
concerns related to the Salesforce product, and will be the primary
liaison with the vendor. S/e will also audit, manage and ensure
security for all EI Salesforce.com related activities.
- Bachelor's degree required; Master's preferred, with a minimum
of 3-5 years of experience working as a Functional, Data, or
Business Analyst, planning & implementing technology,
troubleshooting, working with vendors, & training staff,
- Minimum 2-3 years work experience in the implementation,
start-up, and management of Salesforce.com as a CRM solution.
- Excellent analytic skills and the judgment to make effective
decisions on courses of action needed to transform defined business
needs into software requirements. Intermediate to advanced
knowledge of data management.
- Strong working knowledge of Salesforce.com; Salesforce ADM 201
certification is a must.
- Knowledge of relational database reporting tools such as
Tableau, Oracle Reports or MS Access, required.
- Fluency with planning tools such as Jira, MS-Project, Visio,
Excel, and PowerPoint, required.
- Experience with any or all of the following highly desirable: a
working knowledge of the Salesforce Education Data Architecture
(EDA), Ellucian Banner, college admissions, CRM, financial
reporting, PL/SQL, portal, accounting, human resources
- Exceptional written and verbal communication skills.
- Excellent interpersonal, organizational, management, &
collaboration skills. Must have customer service focus.
- Ability to work effectively with managers and staff, others in
the Salesforce user community, and ITS personnel.
- Strong compliance and business process skills.
Northeastern University is an equal opportunity employer, seeking
to recruit and support a broadly diverse community of faculty and
staff. Northeastern values and celebrates diversity in all its
forms and strives to foster an inclusive culture built on respect
that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive
consideration for employment without regard to race, religion,
color, national origin, age, sex, sexual orientation, disability
status, or any other characteristic protected by applicable
To learn more about Northeastern University's commitment and
support of diversity and inclusion, please see
To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/507587