Commitment to Mission
This job carries with it the obligation to uphold the Mission of
Lone Star College (LSC) in carrying out the duties of the position.
A commitment to positive interpersonal behaviors, professional
communication, diversity, integrity, leadership, stewardship,
respect and accountability to LSC students and employees is
- One LSC
- Student Focused
- Own It
- Advance Equity
- Cultivate Community
- Choose Learning
The Chronicle of Higher Education's "Great Colleges to Work For® "
is designed to recognize colleges that have been successful in
creating great workplaces and to further research and understanding
of the factors, dynamics and influences that have the most impact
on organizational culture at higher education institutions.
Lone Star College was recognized in three areas: Shared
Governance; Faculty Experience; Diversity, Inclusion &
Campus Marketing Statement
Lone Star College-University Park
Lone Star College offers high-quality, low-cost academic transfer
and career training education to 80,000+ students each semester.
LSC has been named a 2023 Great Colleges to Work For® institution
by the Chronicle of Higher Education.
LSC consists of eight colleges, seven centers, eight Workforce
Centers of Excellence and Lone Star Corporate College.
Established in 2012, Lone Star College-University Park has been
recognized nationally and internationally for its innovation, as
well as its focus on student access and success. Conveniently
located off SH 249 in the heart of northwest Houston, Lone Star
College-University Park is known as the "community's college,"
providing students with highly affordable degree and certificate
programs that transfer seamlessly to four-year universities or lead
to direct employment. Campus facilities include the Center for
Science & Innovation, the Energy & Manufacturing Institute,
Learning Innovation Labs and the Geology Rock Wall.
Location address is 20515 SH 249 (TX 249 and Louetta Road),
Houston, TX 77070.
PURPOSE AND SCOPE:
The Part-time Specialist III, Student Success has a general
knowledge of functions and processes throughout the departments
within the division of Student Success. This position acts a
primary point of contact for general information to students as
well as faculty and staff. Having a general understanding of the
policies, processes, and procedures of various student services
departments is vital to this position. In addition, this position
will have a basic functional knowledge student services department
functions and operations to support and guide students
ESSENTIAL JOB FUNCTIONS:
KNOWLEDGE, SKILLS AND ABILITIES:
- Provide exceptional customer service support to all individuals
seeking assistance in Student Services.
- Offer general guidance and support to students in various
Student Services departments including, but not limited to
admissions, advising, dual credit, student records, testing, and
- Handle incoming calls and inquiries for various Student
Services departments including, but not limited to admissions,
advising, dual credit, student records, testing, and financial
- Efficiently manage documents received by various Student
Services departments, ensuring proper organization.
- Maintain a thorough understanding of the most current policies,
business processes, standard operation procedures, and terms and
conditions pertaining to Student Services, staying updated on any
changes or revisions.
- Assess and identify the appropriate course of action to resolve
student conflicts pertaining to admissions applications, course
scheduling, dual credit partnerships, degree plans, graduation, and
student records, ensuring timely and effective resolution.
- Provide informative and comprehensive guidance to students,
helping them navigate and thrive in a college environment.
- Attentively listen to student concerns and evaluate if they
require assistance from other departments, ensuring appropriate
referrals are made when necessary.
- Contribute to the operations of the campus during evening and
weekend hours, which may involve addressing emergency needs of
students, staff, and faculty to ensure a well-functioning
- Responsible for other reasonable, related duties as
- Strong verbal and written communication skills
- High-level computer skills
- Excellent customer service skills
- Ability to work autonomously and as part of a team
- Possess excellent organizational skills
- Strong multi-tasking abilities with the ability to prioritize
- Demonstrated commitment to multicultural and multigenerational
The work is sedentary. Typically, the employee sits comfortably to
do the work. However, there may be some walking; standing; bending;
carrying of light items, such as papers, books, or small parts; or
driving an automobile. No special physical demands are required to
perform the work.
WORK SCHEDULE AND CONDITIONS:
- Equipment used includes, PC workstation running on a LAN in a
Microsoft Windows environment, calculator, phone and other general
- Interface with internal and external contacts as needed to
carry out the functions of the position
- Work is performed in a climate-controlled office with minimal
exposure to safety hazards
- High School Diploma or GED and at least 3 years of experience,
or an equivalent combination of education and experience
Hourly Pay Rate is $14.55
Benefits Marketing Statement
By joining our top-notch institution, you will enjoy being a part
of an organization that offers a supportive, collegial work
environment, excellent work/life balance, tuition waiver,
participation in a tax deferred retirement plan and more.
Go to the Job Search page, click on ‘My Activities’ at the top of
the page. Under My Cover Letters and Attachments you will click on
‘Add Attachment.’ Please be sure to put the Job ID# in the title
once you name your file for cover letters only, unless you attached
your cover letter with your resume.
If you are applying for an Instructional position (i.e. Faculty,
Adjunct Faculty, Instructor), please ensure you include the
following to be considered: Resume/CV, Cover Letter, Teaching
Philosophy, and unofficial transcripts.
You must limit your file name for any attachment to 40 characters
How to Apply
ALL APPLICANTS MUST APPLY ONLINE ONLY
We will not accept application material received via fax, email,
mail, or hand delivered.
Postings for part-time and adjunct positions are active for the
academic year. By selecting the option to receive notifications on
your profile, you will begin receiving electronic communication
regarding new opportunities with Lone Star College (LSC).
If selected for an interview, a recruiter will contact you by
phone, or email to schedule an interview.
Lone Star College participates in the E-Verify program, under which
Lone Star College provides the federal government with information
from each new employee's Form I-9 to confirm that the employee is
authorized to work in the United States.
More information on the E-Verify program is available at www.dhs.gov/E-Verify
Lone Star College is an EEO Employer. All positions are
subject to a criminal background check.