Operations Coordinator, 300 Massachusetts Avenue

Operations Coordinator, 300 Massachusetts Avenue

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
The Northeastern community has a tradition of giving back, and each day, we witness the impact of our community's remarkable generosity. Our students are pursuing co-ops in all corners of the globe, growing their cultural fluency and preparing to thrive in the world. Our faculty are delivering leading-edge scholarship, teaching and mentoring tomorrow's leaders. And our researchers are pioneering new lines of inquiry, accelerating discovery in emerging fields. Northeastern University Advancement plays an integral role in engaging the Northeastern community to create a stronger, more sustainable, and bright future.

Responsibilities:
The Operations Coordinator, 300 Massachusetts Avenue is a critical member of the University Advancement and Advancement Operations teams, providing front-line customer service and serving as the first point for internal and external constituents at our 300 Massachusetts Avenue location. This position is responsible for providing excellent customer service including greeting visitors, handling inquiries, and answering and directing telephone calls. The Coordinator will provide day-to-day operational support including maintaining a welcoming reception area, handling any incoming shipments and deliveries, ordering office supplies and placing work orders as needed to maintain a neat, presentable, and welcoming space This is a critical position to the Advancement office as the Coordinator will be the first point of contact for students, faculty/staff, donors and other visitors to University Advancement at the 300 Massachusetts Avenue location.

The Coordinator is also responsible for the scheduling and booking of meeting and event space at the 300 Massachusetts Avenue location, which includes managing reservation requests, arranging room set-up needs, setting up technology and/or A/V equipment, coordinating internal and external vendors as needed, etc. The Coordinator will update training materials and resource guides to ensure a consistent and quality experience for all 300 Massachusetts Avenue staff and guests. In collaboration with the Operations team, the Coordinator will ensure a consistent level of customer service by recruiting, training, and scheduling a talented team of student employees to staff the building during evening and weekend hours.

The Coordinator will work under minimal supervision and be extremely proactive by foreseeing and implementing projects for the office that will typically be completed at their own discretion. They must have exceptionally strong time management skills.

The Coordinator will also provide administrative support for the Student Engagement and Entrepreneurship & Career Strategy teams, co-located at the 300 Massachusetts Avenue location, as requested. Support includes, but is not limited to: database administration, registration management, event communications, expense reconciliation, post-event tasks, and reporting.

The hours for this position are 8:30 a.m. to 4:30 p.m. and may require occasional weekend work.

Qualifications:
Associate's Degree required, Bachelor's Degree preferred; one to three years of experience working in an office environment, preferably higher education, including one to three years of experience in a customer service role; Must be able to work in a fast-paced environment where out of the box thinking and proactive assistance is highly sought and valued; Strong organizational, communication (written and oral), interpersonal, and computer skills (Microsoft Office including Word, Excel, PowerPoint, and Outlook are required); Extremely detail oriented; High level of self-confidence and enthusiasm; Positive, helpful attitude; Must be an innovative, self-starter and possess a demonstrated ability to be proactive and productive with minimal supervision; Exceptional time management skills are a must; Ability to confidently and diplomatically interact with donors, faculty/staff, vendors, and other visitors is crucial; Demonstrated leadership qualities.

Salary Grade:
9

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.



To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/507585

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