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Peer Assistant

Job Summary

Provide instructional assistance to the students, Faculty, and Math Emporium Coordinator in the LSSC Math Emporiums.
Responsible for demonstrating LSSC's core value of Service Excellence; respect, competence, responsiveness, and collaboration, in all interactions.

Position reports to : Math Emporium Coordinator

Essential Duties & Responsibilities
  • Provide general assistance to students in the Math Emporium
  • Assist students with MyMathLab software, including, but not limited to registration, password problems, navigation, submission of work, and the location of their personal grade book
  • Assist students with math course tutoring
  • Prepare the Math Emporium for daily use (powering up computers and monitors)
  • Assist with Accutrack, the student tracking system, assuring that students sign in and out on Accutrack correctly
  • Answer telephones in a professional and respectful manner
  • Assist students with resolving computer problems, including contacting the Math Emporium Coordinator and/or IT Math Emporium Computer Technicians
  • Maintain an attitude and environment conducive to learning
  • Work cooperatively with the Math Emporium Coordinator, Faculty, staff, and students;
  • Maintain competence in assigned and related areas
  • Maintain cleanliness of the lab
  • Refer difficult problems to the Math Emporium Coordinator and/or Faculty
  • Follow proper end-of-day procedures, including assuring that computers and monitors are powered down at the end of the day
  • Maintain and submit accurate time sheets
  • Follow all Math Emporium rules and guidelines
  • Attend in-service training workshops
  • Perform other duties as assigned
Knowledge, Skills, & Abilities
  • Exhibit computer proficiency.
  • Excellent customer service through the ability to assist students.
  • Ability to effectively and professionally communicate with peers.
  • Ability to demonstrate the four College Service Excellence Standards of respect, competence, responsiveness and collaboration when interacting with others.
  • Promote a common purpose consistent with stated College goals and demonstrate a commitment to students and the learning environment.
  • Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
  • Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
  • Provide quality customer service by creating a welcoming and supportive environment.
  • Present a professional image in word, action and attire.
  • Demonstrate professionalism in dealing with a diverse population while understanding and respecting each other’s view of the world, personalities and working styles.
  • Conduct oneself in a manner consistent with the College’s standards of ethical conduct.
  • Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
  • Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.
Minimum Qualifications & Education

EDUCATION : Completion of MAC 1105 College Algebra or higher with a grade of 'B' or higher.

EXPERIENCE : Recommendation from a member of the math faculty.

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