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Type of Position:
Professional Staff - Academic Affairs
Day Shift (United States of America)
University of Arkansas at Fort Smith
University of Arkansas – Fort Smith
The University of Arkansas - Fort Smith is a dynamic, mid-sized
public university that’s redefining higher education. We’re on a
mission to provide transformative, hands-on learning experiences
for students of all backgrounds and aspirations. Our multi-faceted
approach to education offers a wealth of opportunities, with over
70 academic programs, including certificates, associate,
bachelor’s, and master’s degrees. We’re committed to building a
diverse community that mirrors Arkansas’s rich tapestry, reflecting
our dedication to serving the state’s varied population while
enhancing the quality of our institution.
As an employer, the University of Arkansas offers a vibrant work
environment and a workplace culture that promotes a healthy
work-life balance. The benefits package includes university
contributions to health, dental, life, and disability insurance,
tuition waivers for employees and their families, 12 official
holidays, immediate leave accrual, and a choice of retirement
programs with university contributions ranging from 5 to 10 percent
of employee salary.
Fort Smith, Arkansas
Nestled along the Arkansas River, this vibrant city offers a
perfect blend of history, culture, and natural beauty. Immerse
yourself in the rich heritage of the Old West at the Fort Smith
National Historic Site, explore the eclectic local art scene, or
take a scenic stroll along the picturesque riverfront trails. With
a welcoming community, diverse dining options, and a thriving
downtown, Fort Smith is the ideal destination for history
enthusiasts and those seeking modern amenities.
Thank you for your interest in joining our university. Below you
will find details for the position including any supplementary
documentation and/or questions you should review before submitting
your application. For general application assistance or if you have
questions about a job posting, please contact Human Resources at
If you have a disability and need assistance with the hiring
process please contact Human Resources at 479-788-7080. Applicants
are required to submit a request for each position to which they
Summary of Job Duties:
Under supervision of the Director of
Admissions, the Associate Director of
Admissions Technology focuses on the management of the UAFS Slate
CRM instance. The role is integral to CRM customization,
development, cycle preparation, and training, to support the
objectives for the Office of Admissions and the university at
large. They will recommend Slate enhancements for
processing/operations. and implement new features. They will serve
as a liaison with other campus stakeholders and vendors. This role
supervisions one CRM Specialist and one Admissions Support
Specialist. This position is eligible for a hybrid on-campus/remote
Required Education and/or Work Experience:
qualifications include a formal education equivalent to a
bachelor’s degree in computer information systems, business,
marketing, or related field; plus two to five years’ experience in
IT, sales, higher education, or other related fields. Other
job-related education and/or experience may be substituted for all
or part of these basic requirements upon approval.
Preferred Education and/or Work Experience:
Slate CRM. Completion of the Slate “Fundamentals” course and/or
other Slate courses. Experience with Ellucian’s Banner SIS and/or
Workday Student SIS.
Essential Job Duties and Responsibilities:
Knowledge, Skills, and Abilities:
- Move the Office of Admissions forward with full utilization and
implementation of features in Slate, and develop solutions
involving process design, data information and architecture, and
- Through Slate, support all efforts of the Office of Admissions
team, including but not limited to travel, events, application
management, admissions reading, and decision letters.
- Build and update all Slate-hosted undergraduate admissions
applications and forms
- Test new functionality delivered by Slate as well as test
regular updates and upgrades impacting feeds to SIS. Assist with
maintaining quality assurance and control, including inactivating
unneeded prompts/fields/activities/interactions, managing annual
cycle preparation, etc.
- Create and deliver end-user training/documentation and develop
ongoing assessment to ensure consistent use of system tools.
Provide functional and technical support to CRM users with varying
levels of technical skills, and lead UAFS staff in system testing
- Manage the importing, exporting, and updating of all student
data in Slate and ensure the accuracy and consistency of data
within Slate, Banner, Workday, Capture, and other systems
- Partner with the Office of Financial Aid, Registrar’s Office,
ROAR Advising Center, Academic Support Services, etc. to ensure
accurate and efficient flow of applicant data and comms.
- Maximize efficiency and accuracy with application review,
scholarship programming and assignment, and admissions decision
release using Slate’s capabilities.
- With other Admissions Leadership Team members, recommend
strategies and plans to address opportunities and gaps in the
enrollment funnel with the aim of increasing inquiries and
converting more of these to applications, and ultimately to
- Streamline processes, document workflows, and find
opportunities for operational efficiencies within and between
departments across the admissions lifecycle.
- Work closely with IT staff at UAFS to ensure proper maintenance
of admissions-related technological systems.
- Stay informed on college admissions trends and attend relevant
professional development opportunities
- Other duties as assigned
To perform the job
successfully, the following competencies are required for the
essential functions of this position:
- Familiarity of programming concepts, languages, and
- Knowledge of common information security best practices.
- Knowledge of relational database systems.
- Must be detail oriented and able to work in a fast-paced
- Demonstrated ability to work independently and meet assignment
- Ability to analyze, design, and program software
- Ability to develop and execute a plan for implementation of new
- Ability to diagnose computer software problems.
- Ability to provide assistance to campus users and technical
- Ability to communicate effectively with users orally and in
This position works closely with all
members of the Admissions office and Information Technology
Services staff to ensure efficient, responsive, accurate and secure
communication for the core business applications of the University.
Works with University administrators, faculty, staff, and students
to develop useful applications and ensure state-of-the-art
List Employees Supervised:
Admissions Support Specialist,
Special Job Dimensions:
Work performed primarily in an
office/classroom setting (at home or on campus). Occasional travel
and extended hours required. While performing the duties of this
job, the employee regularly exhibits digital dexterity when
entering data into computer. Required abilities include walking,
standing, and sitting for extended periods. Visual demands include
close, relatively detailed vision when focusing on a computer
screen. Employee regularly talks and hears. Employee occasionally
lifts items up to 10 pounds. Flexible work schedule available.
Occasional off-schedule work is required.
Background Check Requirements:
Criminal Background Check and
Motor Vehicle Registry (MVR) Check.
Required Documents to Apply:
Cover Letter/Letter of Application, List of three Professional
References (name, email, business title), Resume,
Proof of Veteran Status
Special Instructions to Applicants:
For full consideration,
please apply by 11/29/2023.
Fully remote work is approved for this position, with the caveat of
attending up to two events per fall/spring semesters. Travel
assistance for mandated travel to/from UAFS will be provided if the
employee lives outside 90 miles. Employee will be expected to be
accessible via Microsoft Teams during work hours. (If employee is
not interested in fully remote work, a hybrid or fully on-campus
schedule is also allowed.)
Recruitment Contact Information:
Human Resources 479-788-7080
All application materials must be uploaded to the University of
Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
This position may be subject to a pre-employment criminal
background check, sex offender registry check, financial history
background check, and/or drug screening. A criminal conviction or
arrest pending adjudication and/or adverse financial history alone
shall not disqualify an applicant in the absence of a relationship
to the requirements of the position. Background checks and drug
screening information will be used in a confidential,
non-discriminatory manner consistent with state and federal
The University of Arkansas is an equal opportunity, affirmative
action institution. The University does not discriminate in its
education programs or activities (including in admission and
employment) on the basis of age, race, color, national origin,
disability, religion, marital or parental status, protected veteran
status, military service, genetic information, or sex (including
pregnancy, sexual orientation, and gender identity). Federal law
prohibits the University from discriminating on these bases.
Questions or concerns about the application of Title IX, which
prohibits discrimination on the basis of sex, may be sent to the
University's Title IX Coordinator and to the U.S. Department of
Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United
States on the first day of employment.
All applicant information is subject to public disclosure under the
Arkansas Freedom of Information Act.
Constant Physical Activity:
Manipulate items with fingers,
including keyboarding, Sitting
Frequent Physical Activity:
Hearing, Manipulate items with
fingers, including keyboarding, Sitting, Talking
Occasional Physical Activity:
Hearing, Lifting, Manipulate
items with fingers, including keyboarding, Repetitive Motion,
Sitting, Standing, Talking, Walking