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Financial Aid Assistant

SUNY Canton
New York, United States
Salary Not Specified
Start date
Oct 16, 2023


Financial Aid Assistant


Financial Aid


Commensurate with credentials and experience

Description of Duties

Are you considering starting or continuing a career in higher education? Do you enjoy helping others? Come join our SUNY Canton Financial Aid Team as Financial Aid Assistant!

This is a 12- month position reporting to the Director of Financial Aid. As a member of the Financial Aid team, this selected candidate will work within the One Hop Shop to deliver a full range of counseling and financial aid services to students, families, staff, and the community.

  • Serves as the primary contact for students and families providing comprehensive guidance regarding various questions and concerns in the areas of financial aid, student accounts and student records via phone, e-mail and in-person.
  • Counsel and assist students and parents in completion of financial aid applications for federal, state, and institutional programs.
  • Provide financial aid counseling to student and parents regarding eligibility requirements for various aid programs.
  • Represent the office at various on and off-campus recruiting functions, financial aid information sessions, and internal committee meetings as assigned.
  • Maintain knowledge of applicable policies, procedures, regulations, rules, statutes, and laws.
  • Advise and assist students in the add/drop process and the effects it can have on financial aid, academic standing, and their student account.
  • Respond to concerns regarding student account billing, academic credit loads and impact to tuition and refund/credit balances.
  • Collaborate with different areas to integrate service to provide optimum and seamless services to students.

  • Associate degree plus 1 year of experience in customer service within an office setting, or equivalent combination of education and experience.
  • Must have excellent customer service skills and be a problem solver.
  • Demonstrated experience delivering effective communications via telephone, email, virtually or in person.
  • Eligibility to access federal computerized systems (Applicants must be in good standing on federal student loans to be eligible).
Preferred :
  • Experience in a college financial aid office or similar higher education setting.
  • Knowledge of and experience working with federal and/or state aid programs.
  • Experience with Ellucian Banner, NSLDS, COD, and/or HESC programs.
  • Experience with Microsoft Office programs.
  • Experience working with and serving diverse populations.
Prior to a final offer of employment, the selected candidate will be required to submit to a background check including, but not limited to, employment verification, educational and other credential verification, and criminal background check.

Closing Date for Receipt of Applications

Review begins immediately and will continue until the position is filled.

Apply for Position

SUNY Canton, a unit of the State University of New York, is an affirmative action, equal opportunity employer. SUNY Canton is building a culturally diverse and pluralistic faculty and strongly encourages applications from minority and women candidates.

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