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Financial Aid Assistant

SUNY Canton
New York, United States
Salary Not Specified
Date posted
Oct 16, 2023

Job Details


Financial Aid Assistant


Financial Aid


Commensurate with credentials and experience

Description of Duties

Are you considering starting or continuing a career in higher education? Do you enjoy helping others? Come join our SUNY Canton Financial Aid Team as Financial Aid Assistant!

This is a 12- month position reporting to the Director of Financial Aid. As a member of the Financial Aid team, this selected candidate will work within the One Hop Shop to deliver a full range of counseling and financial aid services to students, families, staff, and the community.

  • Serves as the primary contact for students and families providing comprehensive guidance regarding various questions and concerns in the areas of financial aid, student accounts and student records via phone, e-mail and in-person.
  • Counsel and assist students and parents in completion of financial aid applications for federal, state, and institutional programs.
  • Provide financial aid counseling to student and parents regarding eligibility requirements for various aid programs.
  • Represent the office at various on and off-campus recruiting functions, financial aid information sessions, and internal committee meetings as assigned.
  • Maintain knowledge of applicable policies, procedures, regulations, rules, statutes, and laws.
  • Advise and assist students in the add/drop process and the effects it can have on financial aid, academic standing, and their student account.
  • Respond to concerns regarding student account billing, academic credit loads and impact to tuition and refund/credit balances.
  • Collaborate with different areas to integrate service to provide optimum and seamless services to students.

  • Associate degree plus 1 year of experience in customer service within an office setting, or equivalent combination of education and experience.
  • Must have excellent customer service skills and be a problem solver.
  • Demonstrated experience delivering effective communications via telephone, email, virtually or in person.
  • Eligibility to access federal computerized systems (Applicants must be in good standing on federal student loans to be eligible).
Preferred :
  • Experience in a college financial aid office or similar higher education setting.
  • Knowledge of and experience working with federal and/or state aid programs.
  • Experience with Ellucian Banner, NSLDS, COD, and/or HESC programs.
  • Experience with Microsoft Office programs.
  • Experience working with and serving diverse populations.
Prior to a final offer of employment, the selected candidate will be required to submit to a background check including, but not limited to, employment verification, educational and other credential verification, and criminal background check.

Closing Date for Receipt of Applications

Review begins immediately and will continue until the position is filled.

Apply for Position

SUNY Canton, a unit of the State University of New York, is an affirmative action, equal opportunity employer. SUNY Canton is building a culturally diverse and pluralistic faculty and strongly encourages applications from minority and women candidates.


SUNY Canton

The College was originally chartered in 1906 as the first postsecondary, two-year college in New York. In 1987, the State University of New York’s Board of Trustees authorized the college's present designation as State University of New York College of Technology at Canton, more commonly known as SUNY Canton.

At SUNY Canton, students receive a career-driven education in a small, friendly and beautiful environment.

Students learn from professionals in their fields, so they may find themselves assisting a veterinarian, working in a health clinic or investigating a crime scene.

Most of the college's four-year programs integrate credit-bearing on-the-job internships, giving students a professional advantage when they enter their careers. Regardless of their major, all students benefit from our tutoring and library services which are currently ranked #1 in SUNY.

Sixteen academic majors are available completely online, for a convenient educational option. Many individual general education courses are also available online.

The campus spans acres of countryside and borders the historic Grasse River, lending itself to scenic views and plenty of room for outdoor activities. Many students enjoy the beautiful walk over the college's two footbridges spanning the Grasse River to explore downtown Canton.

The Adirondacks, the Thousand Islands, Ottawa and Montreal are all popular day trips.

SUNY Canton is one of the four colleges in the Canton/Potsdam area. The four institutions are linked by the Associated Colleges of the St. Lawrence Valley, a consortium which shares library services and provides cross-registration for students and staff. The Associated Colleges also sponsors a variety of educational programs and cultural events.

We believe that the employees of the college are our most important asset and their collective quality is what differentiates this institution from the rest of the State University. It is the individual, working in concert with others, who provides the quality learning and growing environment for our students. Our students are successful because of these values; the concern, the caring and personal support by faculty and staff. We believe that an investment in our people is the best investment we can make.

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