Manager, Information Tech

MANAGER, INFORMATION TECNOLOGY FULL-TIME

KENNEDY KING COLLEGE

This position is primarily responsible for supervising the college's computing, operational and media services efforts.

DUTIES & RESPONSIBILITIES:

• Manages and oversees college-wide computing and operational support, and media services.
• Oversees assignment of technical subject matter experts to resolve system, application, hardware and media issues.
• Collaborates with network and application support teams to identify and correct problems.
• Coordinates with the Director of IT, support team and other departments to develop and review customer service level agreements and performance measurements. Oversees physical technology assets and manages inventory and disposal of assets. Prepares plans for ongoing equipment refresh. Manages the implementation and configuration of equipment refresh projects.
• Develops and generates reports to determine work assignment and problem trends.
• Performs team management, career development, training, and on-boarding, and participates in hiring decisions.
• Assists with other college initiatives, such as, but not limited to, registration, as needed.
• Adheres to CCC Customer Service Excellence standards.
• Completes other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on-call schedule.

SUPERVISORY RESPONSIBILITIES:

• Direct Supervision: Lab Manager: IT Services Associate: Media Specialist
• Indirect Supervision: Lab Aide: Work Study Students

QUALIFICATIONS:

• Bachelor’s Degree in Information Technology, Business or related field supplemented by four to six years of IT experience, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting.
• Ability to supervise and evaluate the work of subordinate staff.
• Ability to develop and interpret policies, rules, procedures, and/or applicable laws, and make decisions in alignment thereof. Ability to establish service level agreements.
• Ability to be self-directed and innovative, and assess current operations in an effort to improve the future goals of the District.
• Sound verbal and written communication skills.
• Great team player and self-starter.

Chicago residency is required for all full-time employment within six (6) months of hire

City Colleges is an equal opportunity affirmative action employer

Thank you for your interest in CCC!

TBD