Reporting to the Assistant Vice President for Academic Engagement
and Partnerships (AVPAEP) or designee, the Retention Coordinator
researches, plans, and executes effective strategies and programs
that enhance student retention, persistence, graduation rates, and
post-graduation opportunities. The coordinator identifies key
issues, collects data, and collaborates with relevant staff and
faculty regarding planning and process improvements. Maintains
appropriate records and provides ongoing progress reports to the
AVPAEP or designee. This position requires the ability to
effectively engage students, staff, faculty, parents, and community
- Assist in the planning, development, and implementation of a
comprehensive retention and academic support structure to include
workshops, study groups, tutoring, program activities, and other
support services to enhance student retention and success.
- Research and implement, as appropriate, learning support
groups, peer coaching models, mentoring models, and learning
communities for future programming.
- Collaborate with faculty and staff across campus to develop
retention initiatives utilizing academic support services.
- Collaborate with faculty advisors and student club leaders to
develop programs that promote academic success.
- Use best practices for programming in retention and student
- Present and publicize programs and services to small and large
- Monitors individual student academic advancement on an ongoing
basis and connects students with intervention support services
using early intervention processes and support services.
- Provide counseling to students on academic warning and
- Coordinate dismissal appeal process.
- Utilize computer software to organize and maintain resources
and related data.
- Develop and implement database applications, spreadsheets,
document templates and other technology solutions to automate and
- Manage statistical data for reports.
- Establish and maintain effective partnerships with staff,
faculty, and institutional partners.
- Establish and maintain respectful and sensitive working
relationships with people who are diverse in cultures, language
groups, learning styles, and abilities.
- Communicate information/present materials effectively in a
professional and courteous manner to internal and external
- Ensure that all activities are conducted within established
College policies, FERPA guidelines, and other applicable laws
pertaining to employment and education.
- Bachelor’s degree from an accredited institution and five years
of related experience in advising, retention, or a counseling
position within a college setting.
- Knowledge of current retention and student success
- Experience with diverse populations and providing direct
support to students.
- Experience with research and compiling data.
- Excellent organizational, analytical and planning skills.
- Experience with MS Office Suite, student information systems,
and degree audit tracking software.
- Master’s degree in Student Services, Education, or other
- At least three years of experience working in advising,
retention, or a counseling position within a college setting.
- Knowledge of ADA regulations with regards to making referrals
and providing necessary accommodations.
- Teaching and Community College experience is desired.