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(EXTENDED) Director of Student Support Services & Learning Support Center - College of Integrated


The College of Integrated Studies at the University of Wisconsin-Whitewater, Rock County Campus is seeking a Director of Student Support Services and Learning Support Center (ACADEMIC PROGRAM DIRECTOR (B), AE127).

The anticipated start date is January 19th, 2024.


The Director of Student Support Services and the Learning Support Center directly oversees the federal TRIO Student Support Services program and the Learning Support Center on the UW-Whitewater, Rock County campus. This includes being responsible for the supervision, training, and evaluation of staff; program development, fiscal management, and development of program budgets; maintenance of student service data; maintenance of appropriate records of participants, activities, and eligibility; oversight of preparation and submittal of federal and state annual program reports and proposals for grants. The Director will directly supervise approximately eight FTEs as well as additional student staff. This position reports to the Dean of the College of Integrated Studies (LSC) and the Executive Director of TRIO & Scholarship/Grant Programs (SSS). This is a 100% FTE, annual appointment.


Minimum Qualifications:
  • Master's degree
  • Five years of administrative and/or teaching experience in higher education (combined); at least three of which must be in providing support for the administration and management of programs serving students that are first-generation, economically disadvantaged, and/or have a disability.
  • Budget development experience
  • Experience supervising staff
Desired Qualifications:
  • Earned doctorate in educational administration or related field
  • Five years of experience advising students in an institutional setting
  • Five years of experience supervising student workers
  • Experience managing tutorial services in a postsecondary setting
  • Experience working with state and/or federally-funded programs
  • Demonstrated grant writing success
  • Life experiences similar to those of students to be served, research skills, and understanding of university structure
Knowledge, Skills, and Abilities:
  • Excellent interpersonal, oral, and written communication
  • Organizational skills
  • Demonstrate the ability to lead a team under tight timelines and changing priorities
  • Exceptional attention to detail and the ability to perform non-routine work with collaborating parties
  • Excellent judgment and decisiveness, high integrity, enthusiasm, diplomacy, and tact
  • Collaborative leader who engages and empowers an organized team of professionals, fostering a strong, cohesive, team environment
  • Ability to work independently
  • Ability to work with internal and external teams and partners
  • Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training drills.
  • Ability to interact respectfully with people from diverse socioeconomic, cultural, and ethnic backgrounds


Student Support Services and Supervision
  • Supervise staff; providing direction and support.
  • Coordinate hiring and training of student staff.
  • Minimally, but not limited to, provide annual performance reviews for all direct reports.
  • Follow all UW System, UWW, and departmental policies and procedures for hiring and supervision.
Fiscal Management
  • Maintain grant and applicable state budgets as assigned
  • Oversee the scholarship disbursal process of the SSS student grant aid program in collaboration with the Financial Aid Office.
  • Coordinate yearly budget contracts as needed
Strategic Planning, Policy, and Implementation
  • Establish goals and objectives for the SSS program with both formative and summative evaluation plans.
  • Establish recruitment procedures and goals annually
  • Manage and support the integrity of student data management resources
  • Define programmatic goals and ensure their proper implementation, autonomously and in collaboration with appropriate stakeholders, within broadly defined strategic goals for the University of Wisconsin-Whitewater
  • Utilize departmental scholarships and grants to increase capacity for service delivery that includes applicants and recipients
Curricular/Program Development and Implementation
  • Direct, design, plan, and administer engagement and enrichment activities for scholars including programs and for-credit courses to assist retention and graduation of project students. Implement all federally required SSS services and allowable services as appropriate.
  • Coordinate professional advising and academic coaching services to project students.
  • Coordinate with the UWW Main Campus Tutoring Center for opportunities to collaborate.
  • Connect students with sources of financial aid, including project and campus scholarships.
  • Connect students with other campus-wide HIPs to support academic success.
Evaluation and Reporting
  • Review all SSS student applications for approval during each academic year; determine and document eligibility.
  • Complete all internal and external reports as requested by individual program contacts, US Department of Education (ED), UW System, and/or, UWW administration
  • Prepare reports to track program development and contributions to UW System and University strategic goals.
  • Maintain individual student files and ensure that they contain the student intake and eligibility documentation, academic history, grades, and documentation of receipt of service as required by ED.
Additional Responsibilities
  • Adjust work schedule to include occasional weekends and evenings and travel to fulfill professional obligations of overseeing program delivery and events.
  • Attend training, conferences, and informational meetings as needed
  • Serve as a departmental representative for various campus and community events
  • Represent the University and/or the division on system-wide or community-based committees as assigned.
  • Participate in divisional and university committees and task forces, including university governance processes, as assigned, nominated, and/or elected.

UW-Whitewater is a thriving public university located in southeastern Wisconsin. It leads the way in providing world-class, affordable higher education programs to more students than neighboring regional comprehensives in the University of Wisconsin System. A collaborative team of 1,300 faculty and staff are devoted to the success of the university's 11,000 students at its main and Rock County campuses. The team provides high-impact practices and academic programs - online and in person - from associate to doctoral levels. Recognized nationally for affordability, inclusion, and career development, UWW has approximately one-third first-generation students and boasts strength in many areas, especially business and education. The campus and community embrace the Warhawk Family spirit, supporting the university's arts and nationally recognized NCAA Division-III level championship athletics. As a proud institution of access, more than 10 percent of undergraduate students use the acclaimed Center for Students with Disabilities - a priority mission since the 1970s.

UW-Whitewater's campuses are located centrally near Milwaukee, Madison, and Chicago, offering easy access to the cultural and commercial opportunities of major metropolitan areas. Near both Lake Geneva and the Wisconsin Dells, the area attracts numerous visitors from across the country. Whitewater is a vibrant college community near the Kettle Moraine State Forest offering area residents seasonal outdoor enjoyment. The nearby Rock County campus is located in Janesville, a town of 60,000 located on the Rock River and known as Wisconsin's Park Place.

The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans.


The University of Wisconsin-Whitewater is part of the 13-campus University of Wisconsin System ( ).

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

Per Regent Policy Document 20-19, University of Wisconsin System Criminal Background Check Policy and UW System Administrative Policy 1275 Recruitment Policies, UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see . If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.


Well-qualified candidates can expect a starting annual salary within a range of $62,500 - $65,000 commensurate with the candidate's education, related experience, and qualifications.

UW System employees receive an excellent benefit package. To learn more about the UW System's comprehensive benefit package, review the UW System Employee Benefits Brochure .


University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. UW-Whitewater is not an e-verify employer, therefore STEM extensions are not options for work authorization.


Applications received by December 22nd, 2023, are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.

If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1024 or .

For questions regarding this position, please contact:

Cheri Steck

TRIO Program Associate



Only complete application packages will be considered . This includes online submission of the following documents:
  • Cover Letter
  • Resume
  • Name and contact information for three professional references
  • Transcripts from all degrees earned (transcript photocopies are acceptable for initial application)
This Job ID is 20196 .

Application Links:

A potential applicant who is NOT currently employed by the University of Wisconsin System, click here:

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A current employee of the University of Wisconsin System, click here:

UW-Whitewater Internal Applicants

Before you get started with the online application process, we recommend you preview the frequently asked questions (FAQs) by selecting the link below.

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