Commitment to Mission
This job carries with it the obligation to uphold the Mission of
Lone Star College (LSC) in carrying out the duties of the position.
A commitment to positive interpersonal behaviors, professional
communication, diversity, integrity, leadership, stewardship,
respect and accountability to LSC students and employees is
- One LSC
- Student Focused
- Own It
- Advance Equity
- Cultivate Community
- Choose Learning
The Chronicle of Higher Education’s “Great Colleges to Work For” is
designed to recognize colleges that have been successful in
creating great workplaces and to further research and understanding
of the factors, dynamics and influences that have the most impact
on organizational culture at higher education institutions.
Lone Star College was recognized in eight areas:
Professional Development; Mission & Pride;
Supervisor/Department Chair Effectiveness; Confidence in Senior
Leadership; Faculty & Staff Well-Being; Shared Governance;
Faculty Experience; Diversity, Inclusion & Belonging
Campus Marketing Statement
Lone Star College-Montgomery
Lone Star College offers high-quality, low-cost academic transfer
and career training education to 93,000+ students each semester.
LSC has been named a 2021 Great Colleges to Work For® institution
by the Chronicle of Higher Education and ranked 35th in Texas in
the Forbes ‘America’s Best Employers By State’ list.
LSC consists of eight colleges, seven centers, eight Workforce
Centers of Excellence and Lone Star Corporate College.
Lone Star College–Montgomery, the premiere student-centered
educational institution in Montgomery County, serves The Woodlands
and Conroe communities. LSC–Montgomery provides a relaxing and
conducive learning atmosphere while offering leisure learning
opportunities, individual classes, and unique programs such as
radiologic technology, physical therapy, and biotechnology.
Location address is 3200 College Park Drive, Conroe, TX
PURPOSE AND SCOPE :
The PT Specialist III, Call Center provides student support,
processes inbound calls, and acts as the initial point of contact
for level 1 support calls. This position also provides suggestions
for knowledge base updates and collaborates with other Call Center
personnel to improve operations and exceed customer expectations .
The Call Center is designed to receive inbound calls from students,
community members and employees needing help with issues such as
Financial Aid, Admissions, Advising, Business
Office/Bursar/payments and related student needs. The Specialist
will assist students in processes and activities related to student
services and student records, as well as assisting other callers
with their specific needs.
ESSENTIAL JOB FUNCTIONS :
Provides general campus information and ans wers caller
questions via phone
Functions as first response access point for all students
provid ing information, direction and instructions to students on
enrollment, registration, admission applications, student records
access and accou nt status and related materials
Resolves level 1 calls and level 1 escalations for student
records support, refers level 2 adjustments and corrections to Call
Center Manager or appropriate Student Success or Business Office
personnel for resolution
Achieves high level of first call resolution
Responsible for accurate documentation and assignment for
issues that must be routed back to various campus departments or
functional teams for resolution
Possesses knowledge of People Soft Campus Solutions (iStar)
student records and LSC student portal, myLoneStar.edu. technical
expertise in student self-service modules to deliver sup port and
resolve student issues
Responds actively and sensitively t o customer issues and
Actively pa rticipates in training sessions
Responsible for other reasonable, related duties as
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to work a flexible schedule
- Commitment to customer service
- Ability to work effectively with a wide variety of students
from various socioeconomic and ethnic backgrounds
- Strong internet research skills
The work is sedentary. Typically, the employee sits comfortably to
do the work. However, there may be some walking; standing; bending;
carrying of light items, such as papers, books, or small parts; or
driving an automobile. No special physical demands are required to
perform the work.
WORK SCHEDULE AND CONDITIONS:
- Equipment used includes a PC workstation running on a LAN in a
Microsoft Windows environment, calculator, phone and other general
- Interfaces with internal and external contacts as needed to
carry out the functions of the position
- Work is performed in a climate-controlled office with minimal
exposure to safety hazards
- Schedule varies Monday through Saturday (includes evening
hours) up to 19.5 hours per week
- High school diploma or GED and at least 3 years of related work
experience, or an equivalent combination of education and
- Some college hours
- Experience working in PeopleSoft Campus Solutions (iStar)
- Experience and knowldge of Microsoft Office (Word, Excel,
PowerPoint and Outlook)
Hourly Pay Rate is $14.55
Benefits Marketing Statement
By joining our top-notch institution, you will enjoy being a part
of an organization that offers a supportive, collegial work
environment, excellent work/life balance, tuition waiver,
participation in a tax deferred retirement plan and more.
Go to the Job Search page, click on ‘My Activities’ at the top of
the page. Under My Cover Letters and Attachments you will click on
‘Add Attachment.’ Please be sure to put the Job ID# in the title
once you name your file for cover letters only, unless you attached
your cover letter with your resume.
If you are applying for an Instructional position (i.e. Faculty,
Adjunct Faculty, Instructor), please ensure you include the
following to be considered: Resume/CV, Cover Letter, Teaching
Philosophy, and unofficial transcripts.
You must limit your file name for any attachment to 40 characters
How to Apply
ALL APPLICANTS MUST APPLY ONLINE ONLY
We will not accept application material received via fax, email,
mail, or hand delivered.
Postings for part-time and adjunct positions are active for the
academic year. By selecting the option to receive notifications on
your profile, you will begin receiving electronic communication
regarding new opportunities with Lone Star College (LSC).
If selected for an interview, a recruiter will contact you by
phone, or email to schedule an interview.
Lone Star College participates in the E-Verify program, under which
Lone Star College provides the federal government with information
from each new employee's Form I-9 to confirm that the employee is
authorized to work in the United States.
More information on the E-Verify program is available at www.dhs.gov/E-Verify
Lone Star College is an EEO Employer. All positions are
subject to a criminal background check.