This position is responsible for developing and implementing
financial aid strategies, policies, procedures, and new business
system processes to serve the university's goals and ensure
compliance with federal, state, and university statutes,
regulations, and policies through the day-to-day administration of
a complex financial aid program. The position will manage
institutional aid and campus-based funds to prevent over or under
expenditures of funds and assist the Director with the development
of an awarding strategy. The Associate Director supervises select
Assistant Directors and managers and oversees a staff between 11
and 15 full-time staff.
The Associate Director for Processing will also serve as a member
of the Office of University Scholarships and Financial Aid
leadership team by participating in the development and
implementation of short- and long-range organizational goals,
objectives, strategic plans, policies, operating procedures, and
programs and services. Monitor and assess overall effectiveness of
USFA policies and procedures and develop and implement changes
required for improvement. Utilize qualitative and quantitative data
to assess customer service and the delivery of financial aid to
students. Assist in the compilation and submission of reports to
state and federal agencies by established deadlines. Analyze data
to identify trends, communicate observations to the Director, and
recommend changes to processes. Ensure compliance with all federal,
state, and local laws and regulations and university policies.
Maintain currency of knowledge relevant to position
responsibilities. Serve on university committees as assigned.
Perform other duties as assigned, including performing special
projects and engaging in outreach to high schools, students,
parents and others as appropriate regarding financial aid
Provide leadership by developing and maintaining a long-range plan
for operational improvements and initiatives, in conjunction with
the Director, Deputy Director, Associate Directors, and Director of
Scholarships. Assess current operational processes to identify
areas for improvement. Recommend ideas and opportunities for
enhancements for a more efficient and robust awarding and delivery
of financial aid funds. Assess new aid year startup activities and
ensure timely execution of awarding and disbursement activities.
Analyze data to improve processes and customer service. Identify,
assess, and implement financial aid and Banner best practices, as
Provide exceptional customer service by providing leadership in the
day-to-day operations of the office through the timely delivery of
federal, state, and institutional financial aid fund to students.
Employ a comprehensive knowledge of financial aid laws,
regulations, and policies to ensure that all Title IV and
institutional funds are awarded, delivered, and maintained in a
compliant manner. React and respond to trends and issues identified
through assessment of daily operational activities. Assess all
processes for accuracy and compliance. Develop and manage an
operational calendar and assess changes, as needed. Provides
leadership and supervision to the Operations Assistant Directors.
Conduct recruitment, training, and professional development and
evaluation of assigned personnel.
• Bachelor’s degree and related work experience and training.
• Experience in student financial aid, specifically Title IV
• Experience working in COD, CPS, NSLDS, and financial aid
• Ability to manage a complex, high-volume operation with a high
degree of accuracy.
• Supervisory experience.
• Extensive financial aid administration and processing experience.
Ability to make independent decisions and exercise sound
• Ability to effectively work with and communicate with a wide
range of constituents including students, families, and campus
& community partners.
• Experience leading and conducting operations and business process
reviews as well as developing quality assurance and process
• Proficiency in Microsoft Office products and ability to use data
analytics to support and review policies and procedures.
• Master's degree with significant related work experience
• Significant progressive work experience in Scholarship and
Financial Aid positions.
• Experience with an Oracle based, scholarship and financial aid
system, specifically Ellucian Banner.
Salary commensurate with experience, a budget max of $100,000
October 9, 2023
The successful candidate will be required to have a criminal
About Virginia Tech
Dedicated to its motto, Ut Prosim
(That I May Serve),
Virginia Tech pushes the boundaries of knowledge by taking a
hands-on, transdisciplinary approach to preparing scholars to be
leaders and problem-solvers. A comprehensive land-grant institution
that enhances the quality of life in Virginia and throughout the
world, Virginia Tech is an inclusive community
to knowledge, discovery, and creativity. The university offers more
than 280 majors to a diverse enrollment of more than 36,000
undergraduate, graduate, and professional students in eight
, a school of
, a veterinary
college, Graduate School
, and Honors College
. The university
has a significant presence across Virginia, including the Innovation Campus
in Northern Virginia; the Health Sciences and Technology Campus in
Roanoke; sites in Newport News and Richmond; and numerous Extension offices
. A leading global research institution, Virginia Tech
conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or
applicants on the basis of age, color, disability, sex (including
pregnancy), gender, gender identity, gender expression, genetic
information, national origin, political affiliation, race,
religion, sexual orientation, or military status, or otherwise
discriminate against employees or applicants who inquire about,
discuss, or disclose their compensation or the compensation of
other employees or applicants, or on any other basis protected by
If you are an individual with a disability and desire an
accommodation, please contact Lisha Farrier
during regular business hours at least 10
business days prior to the event.
September 25, 2023