Education Center Information Technology Support Coordinator

Education Center Information Technology Support Coordinator

Southwestern Community College District

Work Site:

Department: Institutional Technology

District Values
Incumbents in District positions are expected to exhibit an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of community college students, and employees, including those with physical or learning disabilities, and successfully foster and support an inclusive educational and employment environment.

Responsibilities:
Under the direction of the Center Dean or designee, plan, organize, coordinate and oversee daily computer and technology operations and functions at an assigned Education Center; assign and provide technical support to faculty, staff, administrators, and students at the assigned Education Center relative to both academic and administrative information systems; assign and participate in network design and ongoing support to ensure connectivity; develop and maintain working knowledge of new systems and applications as new technology is implemented; assign and provide assistance in the use of personal and Macintosh computers, instructional technology, adaptive technology, and multimedia hardware and software; provide phone assistance and functionality training for clients as needed.
REPRESENTATIVE DUTIES: The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. Plan, organize, schedule and direct the activities of multiple information systems projects and tasks assigned; prioritize and schedule work; monitor progress of projects.
2. Set up, configure, secure, update, back up, troubleshoot and maintain a variety of networked servers and personal computers at an assigned Education Center including those for applications, database, SQL, file, print management, licensing and imaging; set up, maintain, and adjust security permissions; install windows updates, operating systems and application updates.
3. Administer servers and troubleshoot errors including network connectivity problems; work with network personnel at the main campus to ensure proper adjustments in the network equipment are made to support various connection needs, e.g., remote access, ftp access.
4. Plan and coordinate the setup and configuration of the pay for print system at the assigned Education Center; monitor and troubleshoot any problems; coordinate training with Education Center information technology employees on procedures and processes of the pay for print system; train and assist students, tutors, and faculty on how to use the pay for print system.
5. Plan and coordinate IT support and facilities for various events including special training, seminars, conventions, hands on training workshops, governing board meetings, seminars and various other non-district events, trainings, meetings, and retreats.
6. Coordinate with and act as liaison with information technology personnel at other agencies.
7. Plan and facilitate the setup, configuration, and maintenance of the computers and internet access for students at offsite extension facilities; set up and configure staff, faculty, and Administrators computers with registration software, internet access, and VPN software to access College resources, e.g., Navy Bases, Crown Cove Aquatic Center, etc.
8. Prepare and monitor information technology supply, repair, and hardware and software budget for assigned Education Center.
9. Provide assistance and back-up support to IT Support Technicians as needed; assist technicians with coaching, training, and self-improvement by sharing knowledge and communicating best practices.
10. Perform related duties and responsibilities as required.

Knowledge and Abilities:


Education and Experience:
Any combination equivalent to: A Bachelor’s degree from an accredited college or university with major course work in computer science, information technology or a related fieldANDOne (1) year in a lead or supervisory capacity OR at least two (2) years of college level course work in computer science, information technology, or related field AND two (2) years of increasingly responsible work experience as a computer or instructional technology support technician.

Minimum Qualifications: (Faculty and Academic Administrator Positions Only)


Desirable Qualifications:
Industry certifications in CCNA, CCNP, A+, N+, and MCSE are desirable.

Salary
Range 36, Steps 1-7, $6,998.66-$8,855.47. Initial placement for external applicants is Step 1. An excellent benefits package which includes medical, vision, dental, retirement, vacation, generous sick leave package, and life insurance is available for the employee and eligible dependents.

Start Date

As soon as the successful candidate is identified and following the subsequent governing board approval.

Screening Deadline
All application materials must be received on-line at https://jobs.swccd.edu. Position is open until filled. Applications received by the first screening deadline of 11:59 p.m. on Friday, September 29, 2023 are guaranteed to be reviewed by the selection committee. Any application received after the deadline is not guaranteed a review.

Work Schedule:
Monday-Friday: 8:00 a.m.-5:00 p.m. (Approximately). Work schedule may be adjusted to meet the needs of the office.Successful candidate may be assigned to any of the campus sites (Chula Vista, National City, Otay Mesa, and/or San Ysidro).

Additional Information:
A confirmation number will be assigned if your application packet has been successfully submitted. Assistance with the online application process is available through the Human Resources Office at 900 Otay Lakes Road, Chula Vista, CA 91910; telephone: (619) 482-6395 or e-mail to employment@swccd.edu.

It is the sole responsibility of the applicant to ensure that all application materials are received by the review deadline date. A separate, complete application packet is required for each position for which you are applying for. All materials included in your application packet become District property, will not be returned, will not be copied, and will be considered for this opening only.

Candidates selected for employment with Southwestern Community College District must be fingerprinted by an electronic fingerprinting service (i.e. LiveScan) within 10 days of employment; provide clearance of tuberculosis (dated within the past 4 years and renewed every four years as a condition of continued employment) within 60 days of employment; provide proof of eligibility to work in the United States.

In addition to the above, for Faculty/Administrator positions (only), successful candidate must submit official (sealed) college transcripts confirming date degree conferred and/or a valid CA Community College Credential.

Reasonable accommodations will be provided to candidates with verified disabilities. Accommodation requests should be made at the time the interview appointment is scheduled.

As an Equal Opportunity Employer and in compliance with the Americans with Disabilities Act, Southwestern Community College District will make reasonable accommodations for individuals with disabilities.

The Southwestern Community College District shall not discriminate against any person in employment or in any program affiliated with the District on the basis of age, ancestry, color, ethnic group identification, national origin, religion, race, sex, sexual orientation, physical or mental disability, veteran status, or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.

Notice of Availability of the Annual Security Report - Southwestern College is committed to assisting all members of the community in providing for their own safety and security. The Annual Security Report is available on the SWCPD website at https://www.swccd.edu/student-support/safety-and-security/jeanne-clery-act/">https://www.swccd.edu/student-support/safety-and-security/jeanne-clery-act/.

If you would like to receive a hard copy of the Annual Security Report, which contains this information, you can stop by the SWC College Police Department or you can request that a copy be mailed to you by calling (619) 482-6390.

The report contains information regarding campus security and personal safety including topics such as: crime prevention; public safety authority; crime reporting policies; programs to prevent dating violence, domestic violence, sexual assault, and stalking; the procedures the College will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by the College or a recognized student organization; and on public property within, or immediately adjacent to and accessible from the campus.

This information is required by law and is provided by the SWC College Police Department.

Drug and Alcohol Abuse Prevention Plan (DAAPP) - More information about the DAAPP, including the Drug Free Environment and Drug Prevention Program Policy and Procedure and Biennial report can be found in the Health and Safety Section of the campus Consumer Information page ( http://www.swccd.edu/index.aspx?page=1084)

To apply, visit: https://jobs.swccd.edu/postings/4389





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