College of Professional Studies
Student Services Coordinator
$17.79 - $20.40 per hour
Pay rates at Syracuse University are based on a combination of
factors including, but not limited to, the job responsibilities;
the candidate’s education, training, work experience and key
competencies; the university’s strategic priorities; internal peer
equity; applicable federal, state, local laws, grant funding and
contractual requisites; and external market analyses.
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Unionized Position Code
Provide support and instruction to new, current, and potential
students and parents regarding Syracuse University registration and
bursar related rules and regulations in reference to the College of
Professional Studies part time, online, and noncredit programs as
well as Syracuse University summer programs. Advise SU staff and
faculty in the registration and bursar requirements of the College
of Professional Studies’ part-time, online, and noncredit students.
Manage academic records and financial accounts of assigned student
Job Specific Qualifications
- Associate degree and/or five (5) years of office experience in
a similar position, preferably in an academic setting.
- Two (2) years of customer service experience is required.
- PeopleSoft Student Records experience a definite plus.
- Must be detail oriented, attentive, and able to multitask.
- Must possess the ability to stay calm under pressure.
- Knowledge of University policies, academic rules, academic
processes and FERPA guidelines.
- Demonstrated commitment in providing high quality services and
ability to work in a collaborative team, results-oriented,
- Experience with student information and document imaging
- Excellent communication (verbal/written and listening
- Strong decision making and analytical abilities, empathy, and
attention to detail.
- Financial collections experience a plus.
- The successful candidate must be able to empathize with people
and situations while maintaining a level of professionalism and
control of the situation and possess strong decision making and
- Reconcile student accounts and monitor for timely payments
throughout the semester.
- Contact students who are late on accounts and counsel on
positive payment schedules including authorizing special payment
- Manage the financial holds associated with the student’s
ability to register and receive diploma.
- Analyze past due accounts and exhaust methods available to
- Determine accounts as uncollectable and transfer to Student
Debt Management Office for further collection.
- Direct new and current students through the College of
Professional Studies online registration process for credit and
non-credit students and assist in areas where students experience
limitations and stoppages.
- Troubleshoot and solve registration issues that result in
student ineligibility to register due to course restrictions and
- Coordinate communications necessary to assist the student to a
- Process registrations and payment arrangements for special
- Monitor and maintain all the College of Professional Studies
student financial records.
- Act as liaison for students with other SU departments and
outside agencies to resolve billing concerns.
- Initiate payment arrangements, determine tuition charges,
monitor accounts, and process payments.
- Determine student eligibility for refunds.
- Assist students in determining best payment options available
to them and update student financial record to reflect selected
- Provide exemplary customer service to Syracuse University part
time undergraduates, College of Professional Studies online,
non-matriculated and non-credit students to make the overall
University experience pleasant and rewarding.
- Create new College of Professional Studies students and manage
the biographic and academic records of all current College of
Professional Studies students.
- Determine legitimacy of student and college records, coordinate
necessary changes to academic record with other departments across
- Update biographic, academic, and financial information that
falls under the College of Professional Studies jurisdiction.
In addition to completing an online application, please attach a
resume, cover letter, and writing sample.
About Syracuse University
Syracuse University is a private, international research university
with distinctive academics, diversely unique offerings and an
undeniable spirit. Located in the geographic heart of New York
State, with a global footprint, and nearly 150 years of history,
Syracuse University offers a quintessential college
The scope of Syracuse University is a testament to its strengths: a
pioneering history dating back to 1870; a choice of more than 200
majors and 100 minors offered through 13 schools and colleges;
nearly 15,000 undergraduates and 5,000 graduate students; more than
a quarter of a million alumni in 160 countries; and a student
population from all 50 U.S. states and 123 countries. For more
information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center
of New York State approximately 250 miles northwest of New York
City. The metro-area population totals approximately 500,000. The
area offers a low cost of living and provides many social,
cultural, and recreational options, including parks, museums,
festivals, professional regional theater, and premier shopping
venues. Syracuse and Central New York present a wide range of
seasonal recreation and attractions ranging from water skiing and
snow skiing, hiking in the Adirondacks, touring the historic sites,
visiting wineries along the Finger Lakes, and biking on trails
along the Erie Canal.
Syracuse University is an equal-opportunity, affirmative-action
institution. The University prohibits discrimination and harassment
based on race, color, creed, religion, sex, gender, national
origin, citizenship, ethnicity, marital status, age, disability,
sexual orientation, gender identity and gender expression, veteran
status, or any other status protected by applicable law to the
extent prohibited by law. This nondiscrimination policy covers
admissions, employment, and access to and treatment in University
programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the
military-connected community through its educational programs,
community outreach, and employment programs. After World War II,
Syracuse University welcomed more than 10,000 returning veterans to
our campus, and those veterans literally transformed Syracuse
University into the national research institution it is today. The
University’s contemporary commitment to veterans builds on this
historical legacy, and extends to both class-leading initiatives
focused on making an SU degree accessible and affordable to the
post-9/11 generation of veterans, and also programs designed to
position Syracuse University as the employer of choice for military
veterans, members of the Guard and Reserve, and military family
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in
which students, faculty, administrators, staff, curriculum, social
activities, governance, and all other aspects of campus life
reflect a diverse, multi-cultural, and international worldview. The
University community recognizes and values the many similarities
and differences among individuals and groups. At Syracuse, we are
committed to preparing students to understand, live among,
appreciate, and work in an inherently diverse country and world
made up of people with different ethnic and racial backgrounds,
military backgrounds, religious beliefs, socio-economic status,
cultural traditions, abilities, sexual orientations and gender
identities. To do so, we commit ourselves to promoting a community
that celebrates and models the principles of diversity and
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