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Student Services Coordinator

Syracuse University
New York, United States
Salary Not Specified
Posted Date
Jun 7, 2023
Posting Details

Posting Details

Job #

Department Code

College of Professional Studies

Job Title
Student Services Coordinator

Syracuse, NY

Pay Range
$17.79 - $20.40 per hour

Pay Determination

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level

FLSA Status


Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Syracuse, NY

Unionized Position Code
Not Applicable

Job Description

Provide support and instruction to new, current, and potential students and parents regarding Syracuse University registration and bursar related rules and regulations in reference to the College of Professional Studies part time, online, and noncredit programs as well as Syracuse University summer programs. Advise SU staff and faculty in the registration and bursar requirements of the College of Professional Studies’ part-time, online, and noncredit students. Manage academic records and financial accounts of assigned student population.

  • Associate degree and/or five (5) years of office experience in a similar position, preferably in an academic setting.
  • Two (2) years of customer service experience is required.
  • PeopleSoft Student Records experience a definite plus.
  • Must be detail oriented, attentive, and able to multitask.
  • Must possess the ability to stay calm under pressure.
Job Specific Qualifications
  • Knowledge of University policies, academic rules, academic processes and FERPA guidelines.
  • Demonstrated commitment in providing high quality services and ability to work in a collaborative team, results-oriented, customer-friendly environment.
  • Experience with student information and document imaging systems.
  • Excellent communication (verbal/written and listening skills).
  • Strong decision making and analytical abilities, empathy, and attention to detail.
  • Financial collections experience a plus.
  • The successful candidate must be able to empathize with people and situations while maintaining a level of professionalism and control of the situation and possess strong decision making and analytical abilities.
  • Reconcile student accounts and monitor for timely payments throughout the semester.
  • Contact students who are late on accounts and counsel on positive payment schedules including authorizing special payment arrangements.
  • Manage the financial holds associated with the student’s ability to register and receive diploma.
  • Analyze past due accounts and exhaust methods available to receive payment.
  • Determine accounts as uncollectable and transfer to Student Debt Management Office for further collection.
  • Direct new and current students through the College of Professional Studies online registration process for credit and non-credit students and assist in areas where students experience limitations and stoppages.
  • Troubleshoot and solve registration issues that result in student ineligibility to register due to course restrictions and financial holds.
  • Coordinate communications necessary to assist the student to a successful registration.
  • Process registrations and payment arrangements for special populations.
  • Monitor and maintain all the College of Professional Studies student financial records.
  • Act as liaison for students with other SU departments and outside agencies to resolve billing concerns.
  • Initiate payment arrangements, determine tuition charges, monitor accounts, and process payments.
  • Determine student eligibility for refunds.
  • Assist students in determining best payment options available to them and update student financial record to reflect selected option.
  • Provide exemplary customer service to Syracuse University part time undergraduates, College of Professional Studies online, non-matriculated and non-credit students to make the overall University experience pleasant and rewarding.
  • Create new College of Professional Studies students and manage the biographic and academic records of all current College of Professional Studies students.
  • Determine legitimacy of student and college records, coordinate necessary changes to academic record with other departments across campus.
  • Update biographic, academic, and financial information that falls under the College of Professional Studies jurisdiction.
Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume, cover letter, and writing sample.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

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