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Catering Support Coordinator

Employer
Brown University
Location
Rhode Island, United States
Salary
Salary Not Specified
Date posted
Sep 25, 2023

Job Details



Founded in 1764, Brown is a leading institution for education, discovery, and global intellectual progress as well as one of the largest employers in Rhode Island. Working at Brown brings more than just a paycheck and generous benefits; it offers an opportunity to contribute to a greater good. Join us in supporting the pursuit of knowledge and individual growth that defines higher education and enriches our community.

Job Description:

This position is responsible for providing administrative support to the Brown Dining Services catering team. The successful candidate will assist the University community and the public with catering-related inquires and requests for service. This position will process all function paperwork including but not limited to processing event BEO’s and invoicing of all catering services. The successful candidate for this position will be available to work a variety of shifts including evening and weekends. This position will report directly to the Assistant Director of Culinary Operations and will work closely with the Catering Event Specialist and Catering Operations supervisor in the planning and execution of larger University Events.

Major Responsibility: Event Planning - 40%

Supporting Actions:
  • Assist clients in designing events and placing orders (menu selection, food quantities, layout, décor, auxiliary service/rental arrangements, etc.).
  • Guide clients toward appropriate selections based on their vision of event, upselling when appropriate.
  • Provide estimates of function expenses.
  • Contact customers for confirmation of all details prior to event.
  • Visit events, greet clients, introduce captains/leads, and pass along last-minute changes or special requests.
  • Review post-event paperwork to identify problems or issues that require follow-up.
  • Review consumption data (for alcohol and food) and put together billing data.
  • Solicit feedback and follow up on issues.
  • Best practices are consistently followed, quality of service and customer satisfaction maximized.
Major Responsibility: Provide administrative support to the catering team - 40%

Supporting Actions:
  • Screen phone calls to catering managers, handling most calls on own
  • Act as liaison between event planners and customers
  • Stay informed about event details to be able to provide information to relevant parties.
  • Assist in answering department phones and departmental initiatives.
  • Responsible for the daily distribution of event BEO’s to all departments
Major Responsibility: Provide support to event operations – 20%

Supporting Actions:
  • Assist in the creation and distribution of the daily delivery schedules and staffing schedules.
  • Create event packets for catering staff.
  • Assist in communications to drivers and catering prep.
  • Assist in planning of department related Commencement and other special programs.
  • Assist in production and distribution of Commencement function book.
  • Assist in execution of all Commencement catered functions.
  • Assist in planning for and executing busy catering periods (corporation weekends, orientation, parents’ weekend, etc.), summer, and other special programs.
Job Qualifications and Competencies
  • Associates Degree and 1-3 years in event planning, hospitality management, or experience in the hospitality industry in positions of progressively increasing levels of responsibility, preferably in catering or event planning, or equivalent combination of education and experience.
  • Experience in an office setting with a focus on Sales
  • Strong written and oral communication skills.
  • Ability to effectively communicate with people at all levels.
  • Demonstrated high standards and strong customer service orientation.
  • Extremely organized and detail-oriented, and able to prioritize effectively.
  • Sensitivity to diversity and cultural differences.
  • Highly professional with a positive attitude.
  • Possess a willingness and ability to support and promote a diverse and inclusive campus community.
  • Solid interpersonal skills and ability to build relationships both with clients and colleagues.
  • Demonstrated competence with Microsoft Office software Experience with catering or event planning software preferred.
  • RI Food Safety and Bar Code certification preferred; willingness to obtain upon hire required.
  • Experience working in a union environment preferred.
  • Highly effective oral and written communication skills.
  • Ability to problem-solve and strategize.
  • Strong organizational and interpersonal skills for managing multiple projects.
  • Ability to effectively communicate both verbally and in writing with all levels of staff, students, and members of various departments.
  • Ability to use a computer to communicate, prepare and generate reports, conduct research, and create presentations and documents.
  • Ability to work independently.
  • Ability to exercise good judgment in making decisions.
All offers of employment are contingent upon an education and records check satisfactory to Brown University

Recruiting Start Date:

2023-09-13

Job Posting Title:

Catering Support Coordinator

Department:

Dining Services

Grade:

Grade 8

Worker Type:

Employee

Worker Sub-Type:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

37.5

Position Work Location:

Onsite

Submission Guidelines:

Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

Still Have Questions?

If you have any questions you may contact employment@brown.edu .

EEO Statement:

Brown University is an E-Verify Employer.

As an EEO/AA employer , Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.

Company

Brown University

Founded in 1764, Brown is a nonprofit leading research university, home to world-renowned faculty, and also an innovative educational institution where the curiosity, creativity and intellectual joy of students drives academic excellence.

The spirit of the undergraduate Open Curriculum infuses every aspect of the University. Brown is a place where rigorous scholarship, complex problem-solving and service to the public good are defined by intense collaboration, intellectual discovery and working in ways that transcend traditional boundaries. As a private, nonprofit institution, the University advances its mission through support from a community invested in Brown's commitment to advance knowledge and make a positive difference locally and globally.

Brown is a leading research university, where stellar faculty and student researchers deploy deep content knowledge to generate new discoveries on those issues and many more. What sets their work apart? Collectively, Brown's researchers are driven by the idea that their work will have a positive impact in the world.

Brown students and faculty are tackling the nation’s opioid crisis. Planning the next Mars landing site. Uncovering the locations of ancient civilizations. Advising world leaders on new political models. Exploring new frontiers in multimedia arts. In each of their intellectual endeavors, our scholars and researchers are uncommonly driven by the belief that their work must — and will — have an impact in their communities, in society and the world.

We are a learning community grounded in a commitment of respect for the diversity of viewpoints that is fundamentally essential to intellectual discovery. We encourage the right of all individuals to express ideas and perspectives — and we embrace the value of vigorous debate in pursuit of knowledge.

Providence, Rhode Island — Brown's home for more than two and a half centuries — is a vibrant place to live, work and study, a stimulating hub for innovation, and a city rich in cultural diversity. 

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