Provide primary administrative support with a focus on efficiency
and excellence in customer service for all Ithaca College
stakeholders engaging with the Office of the Registrar as the first
point of contact in person, via email, and all other communication
Prepare and maintain records, files, procedures, and documents.
Maintain and ensure the integrity and confidentiality of all Ithaca
College matters under the Registrar’s purview. Serve as liaison
with school administration and a range of constituents and assist
with special projects and events as assigned.
Reports to registrar
- Consistently provide excellent customer service, troubleshoot
and problem solve inquiries via any communication channel (phones,
US postal mail, email, fax) which may include connecting with a
campus partner for their expertise.
- Assist with registration inquiries; understand technology and
curriculum used by students and faculty during registration.
- Provide direct administrative and operational support for the
Office of the Registrar. Including but not limited to, maintenance
of academic records, scanning, document indexing, and learning new
- Serve as primary staff member in the reception area to greet
and assist visitors.
- Oversee the distribution of student transcripts as needed in
various formats delivered with complete accuracy and in a timely
manner including management of Parchment services.
- Data entry, including but not limited to; demographic
information, academic forms (example, SDF, W grades, add/drop
processing), holds, emergency contact, and other forms as assigned.
All tasks are to be completed and verified for accuracy according
to federal and state standards.
- Prepare enrollment verifications and other documentation as
needed by students and alumni including management of requests via
the National Student Clearing House.
- Advance understanding of technology with an ability to adapt to
various technology systems as a functional user to assist students,
faculty, staff, and alumni. Examples: IC Website (Drupal), Banner,
Banner Self-Service, DegreeWorks, Slate, Office 365, Outlook.
- Attain and maintain familiarity with the provisions of the
Family Educational Rights and Privacy Act (FERPA) including serving
as a liaison for parents as students transition to Ithaca
- Other duties as assigned.
High school diploma with 2 years of related experience. Experience
in a customer service setting; ability to communicate effectively
with a diverse and inclusive community; strong attention to detail,
ability to prioritize projects, handle multiple tasks and meet
deadlines, while working independently, and as a part of a team are
required. Ability to work with multiple technical platforms and
adapt quickly to technical changes.
Most of the work of the incumbent is carried out within a generally
accessible, safe, indoor environment. The incumbent will be
required to use a personal computer and associated equipment as
well as other office equipment used in the day-to-day operations.
The incumbent may need to deliver various materials on campus
requiring the ability to walk or drive or make other travel
arrangements. This position requires a fully in-person work
schedule on the Ithaca College campus in Ithaca, New York and does
not qualify for any remote work.
Interested applicants must apply online at ithaca.edu/jobs and
attach a resume, cover letter and three professional references.
Questions about online applications should be directed to the
Office of Human Resources at firstname.lastname@example.org. Screening
of applications will begin immediately.
Ithaca College is committed to building a diverse academic
community and encourages members of underrepresented groups to
apply. Experience that contributes to the diversity of the college
Visa sponsorship is not provided for this position.
$17.02-$21.00 per hour, commensurate with
qualifications, experience and field. We pride ourselves on
providing our benefit-eligible employees with comprehensive
benefits, including work/life balance, generous paid time off
policies, career-enhancing trainings, educational benefits, and
opportunities to give back to the community. Beyond benefits,
you’ll enjoy the kind of uniquely rewarding work environment that
can only be found in a vibrant college community. For an overview
of our benefit offerings, please visit https://www.ithaca.edu/human-resources/employee-benefits-wellness