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Program Support Specialist

Cal Poly Humboldt
California, United States
Salary Not specified
Start date
Sep 25, 2023

Program Support Specialist

Job no: 531198
Work type: Staff
Location: Humboldt
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location)

Program Support Specialist

College of Extended Education & Global Engagement
Job #531198
First Review Date: October 15, 2023

Open until Filled

At Cal Poly Humboldt, bold hearts and open minds shape the future.

Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world.

Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs — all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt.

Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state.

Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field.

(Job #531198) Administrative Support Coordinator II, Program Support Specialist, Salary Range: $3,681-$6,034. Appointments are typically made at the beginning of the salary range. Salary is commensurate with qualifications and experience. This is a full-time, benefited, non-exempt, 12-month pay plan permanent position with a one-year probationary period in the College of Extended Education & Global Engagement. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement system (PERS), and 14 paid holidays per year. Additional benefits information can be found at

Position Summary: Under the lead of the Program Coordinator, this position will provide broad support to staff responsible for the planning, development, and delivery of programs for the College of Extended Education and Global Engagement (CEEGE). The program Support Specialist will assist CEEGE program coordinators, student support coordinators, and faculty in coordinating courses and field trips, generating class rosters, ensuring courses are evaluated, and in support of course communications with students.

Key Responsibilities:

Tracking Programs and Courses:
  • Monitor course rosters; notify faculty of enrollments; produce preliminary and final rosters for faculty as needed; obtain final rosters from faculty to verify attendance. Ensure that all courses are evaluated; monitor participation, develop strategies to encourage students to complete evaluations; compile and distribute results to coordinators, instructors, and administrators as appropriate. Develop processes to track certificates of completion; verify completion of certificate requirements; prepare certificates for signature; record certificates in student files; send certificates to students. Work closely with the coordinators to monitor and support proposed course/program offerings, prepare proposals for review and routing, and correspond with instructors as needed to obtain course details and additional documentation needed. Assist with the preparation of reports and/or summarized data for the coordinators as requested (such as number of courses, number of students enrolled, number of certificates awarded, etc.). Monitor professional subscriptions, memberships, and licenses for CEEGE courses/programs.

Processing & Tracking Hiring Documents:
  • Prepare faculty and student hire contracts passed on information developed by the coordinators, the Budget Analyst and approved by the Dean; track that contracts are executed and returned in a timely manner; assist with notifying new faculty to complete hiring documents. Coordinate with Academic Personnel Services/Human Resources to generate summer session contracts; print and obtain signatures; distribute copies to faculty and APS/HR. Initiate faculty pay requests, matching with course rosters and agreements and ensure that they are reviewed as needed before being processed. Monitor and follow up on outstanding documents (agreements, rosters, pay requests and hiring documents) as needed to maintain timelines of payments.

Support Course/Program and Field Trips:
  • Logistics: identify and arrange with facilities for meetings and for off-campus classes. Coordinate with Risk Management to secure contracts for facilities and obtain certificates of insurance, as needed. Coordinate field trips: gather details from faculty and notify appropriate CEEGE staff so field trip releases can be generated; monitor and/or obtain release of liability forms from students; prepare and confirm vehicle requests and arrange for drivers as needed; coordinate site logistics to ensure access as needed.

Other duties as assigned

Knowledge, Skills, and Abilities Associated with this Position Include:

Experience to be fully functional in all technical aspects of work assignments; thorough, detailed knowledge of applicable university infrastructure, policies, and procedures; thorough knowledge of English grammar, punctuation and spelling; thorough knowledge of office systems and ability to use a broad range of technology, systems and packages; ability to independently handle multiple work unit priorities and projects; ability to apply independently a wide variety of policies and procedures where specific guidelines may not exist; working knowledge of budget policies and procedures; ability to perform standard business math, such as calculate ratios and percentages, track financial data and make simple projections; ability to draft and compose correspondence and standard reports; ability to handle effectively a broad range of interpersonal contacts, including those at a higher level and those sensitive in nature; ability to coordinate complex logistics; ability to work under multiple deadlines.

The incumbent must have strong communication skills and a commitment to customer service, be proactive and self-motivated to support the diverse needs of faculty, students, and staff related to initiatives within the college and an ability to communicate effectively with a diverse population.

Minimum Qualifications:

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and to be able to clearly communicate verbally and in writing. This position requires a knowledge of business mathematics beyond basic arithmetic. Must have the ability to use and quickly learn new office support technology systems and software packages.

These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Preferred Qualifications:

College degree; two years in progressively responsible administrative or clerical position; experience in an academic office or educational setting with a diverse student and staff population; working knowledge of PeopleSoft, Slate, social media platforms, 25Live, Google Suite, Adobe Sign and other software used by Cal Poly Humboldt.

Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button:
  • Letter of Interest
  • Resume or Curriculum Vitae
  • Contact information for at least three professional references

  • Application Deadline: The first review date for submitted application materials is on October 15, 2023.

    Any inquiries about this recruitment can be directed to or Cal Poly Humboldt's Human Resources Office at (707) 826-3626.

    We acknowledge that Cl Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies.

    Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply.

    Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed.

    CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to

    Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment.


    Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position.

    Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at

    Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

    Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training.

    Class Code: 1035
    Publication Date: September 22, 2023

    Advertised: 22 Sep 2023 Pacific Daylight Time
    Application Closes: Pacific Daylight Time

    To apply, visit


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