Financial Aid Specialist
Internal Position Title:
Financial Aid Specialist
: Financial Aid
Under the administrative supervision of the Assistant Director of
Financial Aid, the Financial Aid Specialist is responsible for
advising and assisting students and parents with effectively
accessing and receiving federal and state financial aid, as well as
scholarship resources available through the College of Lake County.
Reviews and awards financial aid applicants and monitors
eligibility. Educates students and families through seminars and
workshops. This position is also responsible for compliance with
federal, state, and institutional regulations and policies
governing the operations of the Financial Aid Department and the
dissemination of financial aid policies and procedures.
Why choose the College of Lake County for your next
The College of Lake County (CLC) offers a
competitive salary, excellent benefits that currently includes
BlueCross/BlueShield of Illinois health, Delta dental and Superior
vision insurance plans, tuition support for employees and qualified
family members, three retirement plans, disability, group and
supplemental life insurance, health and dependent care flexible
spending account plans, a four-day work week in the summer (Fridays
off!), generous vacation, sick and personal time off and 14 paid
holidays each year.
In 2023, CLC became a Leader College meaning we are comprehensive
community college located in northeastern Illinois committed to
being an innovative educational institution providing life-changing
paths for our students by offering exceptional learning
As part of the Employee Success Framework and in support of
strategic pillar five, Collaborative Culture, the First Year
Experience was identified as a priority in creating the ultimate
employee experience with the goal of creating connections to the
college's mission, vision and values. Our mission is to be
innovative and value-driven in supporting the college in our
students' success through developing and encouraging employees of
all backgrounds on their journey towards achieving personal and
professional growth and success.
The college is widely recognized for student success, business and
community partnerships and for the achievements of our faculty,
staff and alumni.
1. Bachelor’s degree
2. Minimum of (2) years’ financial aid, auditing, or accounting
experience.3. High level of interpersonal and communication
4. Knowledge of customer service (providing customer service, needs
assessment, quality standards and evaluation of customer
5. Judgment and decision-making skills.
6. Ability to interpret complex regulations and procedures.
7. Working knowledge of office technology (word, excel, use of
8. Mathematics and calculation skills.
9. Ability to handle a heavy workload and set priorities.
10. Ability to handle difficult and stressful situations.
11. Ability to adapt in an ever-changing environment.
Expected Start Date:
Special Instructions Summary:
Interviews will be conducted
Total Hours Per Week:
Monday - Friday 8:00 a.m. - 4:30 p.m.Primary location is the
Grayslake Campus. Will provide coverage at Lakeshore and Southlake
as needed. Hours may vary based on the needs of the college.
Software Testing Required:
Excel, MS Word
Interview Process Requirements:
The College of Lake County is an equal opportunity employer and has
a strong commitment to diversity. In that spirit, it seeks a broad
spectrum of candidates including minorities, women and people with
Summary of Essential Functions:
Department Operations & Procedures
1) Advise students and parents with complex, extenuating, or
unusual circumstances, exercising discretion and sensitivity.
Collect and interpret required documentation, evaluate “special
circumstance appeal” and effectively communicate decisions.
2) Analyzes data from various agencies (e.g. NSLDS, COD, ISAC,
etc.) to determine if awards should be reduced to avoid
3) Maintain an accurate and thorough knowledge of College policies
and procedures related to academic standards, admissions
requirements, and business practices affecting and interfacing with
the Financial Aid Department
4) Maintain accurate skills and competency in all aspects of the
financial aid programs, including application, processing, awarding
and disbursement of financial aid.
5) Maintain maximum security and control with student financial aid
6) Maintain documentation to account for advice, information and
decisions made regarding financial aid responsibilities.
7) Monitors student eligibility to receive financial aid
(satisfactory academic progress, verification, program limitations,
etc.) and advise students with concerns.
8) Performs accounting functions related to grant, loan and
scholarship accounts which may include reconciling awards and
9) Prepares and coordinates the preparation of statistical,
operating, and planning records and/or reports; maintains
spreadsheets for tracking and balancing purposes; ensures accuracy,
completeness, and compliance with regulations and deadlines.
10) Processes and tracks verification and eligibility (such as
c-flags) documentation submitted to the Financial Aid Office;
enters all required corrections.
11) Review and respond to financial aid email inquiries.
12) Reviews and awards financial aid applicants in accordance with
federal, state, and institutional regulations and policies.
Student & Customer Service Excellence
1) Advises students on different types of aid available, making
recommendations based on the student’s financial situation,
educational intent, work options and current loan
2) Explains complex financial aid concepts in easy-to-understand
terms. Guides students through all aspects of the financial aid
3) Provide high levels of customer service and professionalism in a
stressful, high-volume environment.
4) Works with students and parents to assess financial aid needs.
Verifies student eligibility criteria for federal and state
financial aid and assists students with completing application
5) Follow up with students regarding missing
6) Intake documents, log and scan into document imaging/perceptive
7) Review and respond to financial aid email inquiries.
1) Assists in the development of and implementation of office
procedures, rules and policies; analyzes clients’ needs and
recommends policy changes to administrators.
2) Conducts student workshops and seminars sponsored by the
Financial Aid department. Represents the Financial Aid Office
during recruitment events (i.e., Open House, NSO).
3) Maintain an accurate and thorough knowledge and familiarity with
federal and state financial aid regulations. Recommends changes in
procedures to meet changing regulation needs. Attends financial aid
workshops for continued training and specialization.
4) Participates in the development of forms, letters and brochures
needed to collect financial aid data from student applicants.
5) Participates in advisory committees and workshops.
6) Serve as liaison with other college departments and outside
agencies that work with the Financial Aid Office.
1) Performs other related duties as assigned.
To apply, visit https://jobs.clcillinois.edu/postings/24671