Coordinator, Recruitment and Community Relations

Job Vacancy Announcement

Position Information

Position Title

Coordinator, Recruitment and Community Relations

Position Type

Staff

Department

Recruitment and Admissions

FLSA

Non-Exempt

Union/Non Union

Union

Full Time or Part Time

Full Time

Grade

13

Salary Range

Hiring Salary Range

$61,113 - $67,224 / Annually

Fixed Term/Tenure Track (Faculty Only)

Regular or Temporary

Regular

Job Description Summary

Serves as a liaison for the Enrollment Services cluster for prospective, underrepresented student populations (including but not limited to Hispanic/Latino, International high schools, foster care youth, pregnant or parenting teens, and unaccompanied homeless youth), visitors, internal and external community contacts and resources. Provide direction and leadership for outreach, recruitment, admissions placement testing, financial aid counseling, and enrollment matriculation for underrepresented cohorts and, primarily the Spanish-speaking constituency. Assist in data collection and report preparation related to the enrollment of underrepresented students. Responsible for responding to all Spanish language inquiries including Web/email, telephone, SMS /Text messaging, mail, or walk-in admissions and registration. Manage the department’s Spanish language Telephone Hotline.

Minimum Qualifications

EDUCATION AND EXPERIENCE

• Associates degree in student personnel services, higher education administration, social sciences or equivalent formal training in a related field.
• Four years of job-related experience in a position directly related to student recruitment in higher education, community relations or related professional area.
• Able to speak, read and write effectively in Spanish.
• Supervisor experience preferred.
• Bachelor’s degree preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to use Microsoft Office suite to prepare reports and track student inquiries to applicants to prepare reports and program proposals.
• Strong organizational skills to develop implement and manage student recruitment programs for prospective students.
• Excellent time management skills to handle a diverse, busy recruitment office.
• Ability to work independently with given assigned tasks.
• Excellent oral and written communication skills to prepare monthly and annual reports, develop written program proposals, and to develop written and electronic communications to prospective students.
• Excellent customer service skills.
• Ability to be flexible with schedule to handle multiple events and projects.
• Ability to learn tasks quickly and implement them efficiently
• Strong attention to detail in relation to program development and implementation as well as, attention to detail following through with prospective students.
• Ability to adhere to stated deadline; ability to make and sustain community contacts for program development of student recruitment programs
• Ability to convey college information articulately and effectively to prospective students, families, and community leaders.
• Ability to travel to and from recruitment programs.
• Ability to work independently on tasks with little or no supervision.
• Ability to collaborate with various other offices and outside community constituents for program development.
• Ability to speak, read, and write effectively in Spanish.

Criteria

CRITERIA : The following criteria, which are not the sole criteria used in the final hiring decision, will be used to review the applications of those persons who meet the stated minimum qualifications and to select those qualified applicants who will be interviewed. Other information and observations made during the interview process may be considered in the selection process. A Resume/CV and cover letter are required with the application. Please ensure that your documents address the criteria listed below for this position.

ESSENTIAL DUTIES

• Pre-advising prospective and new students in the process of clarifying life/career and educational goals for the realization of these goals through credit and noncredit options, and providing assistance in the successful completion of the enrollment process.
• Develop a plan for actively recruiting, managing, and maintaining new and existing partnerships with community and educational organizations, churches, nonprofits, and county schools to provide information and increase community awareness of the service offerings available through the college.
• Proactively identify recruitment and/or sponsorship opportunities with partner organizations, and leverage existing partner relationships to build a network of PGCC college advocates that will provide direct referral of prospective students.
• Generates periodic reports on meetings with community and educational organizations, churches, nonprofits, and county schools and/or other contacts made in relation to target student population Identification, recruitment, and matriculation of targeted underrepresented populations (i.e. Hispanic/Latino students, foster care youth, pregnant or parenting teens and unaccompanied homeless youth.)
• Develop and coordinate programming designed to assist targeted under-represented populations in engaging the college selection and enrollment process and is sensitive to the cultural, social, educational, and vocational experience of this constituency (Latino community, Hispanic parent liaison, International High Schools, foster care youth, and teen parents).
• Maintains regular communication with appropriate organizations and agencies in order to keep current on matters affecting underrepresented student cohorts and Latino citizens.
• Coordinate and implement extensive, high-visibility community outreach initiatives that increase enrollment and address the community needs of target student cohorts.
• Coordinate and respond to inquiries of all kinds related to Latino students, and other underrepresented cohort’s enrollment including in person, telephone, written, online, extension center, and community contacts.
• Be knowledgeable of and accurately communicate present and previous college admission requirements, registration requirements, placement score interpretations, transfer student requirements, alternate instructional formats (online/hybrid), and campus resources and services. Also, policies and procedures to ensure college compliance with all federal and state laws, U.S. Citizenship and Immigration Services ( USCIS ) regulations, and reporting requirements regarding undocumented citizens.
• Work closely with the Advising, Records & Registration, Financial Aid, and Testing Center to remove impediments and create opportunities for greater levels of Latino and underrepresented student matriculation.
• Assist with sensitizing college staff regarding issues affecting Latino citizens, students, and other underrepresented cohorts.
• Advises the Director, of Recruitment and Admissions on matters of policy, strategy, and internal and external relations regarding the Latino community and other underrepresented constituencies.
• Advises the Director, Recruitment, and Admissions on matters of advertising, marketing, and related purchases.
• Collaborate with the Communications and Marketing team in a number of areas, including the development of recruitment-related creative material, online marketing campaigns, print, television, and radio advertising, Spanish Language marketing, social media initiatives, and community involvement.
• Coordinate all recruitment activities at the assigned extension center.
• Assists the extension center staff in designing and implementing programs and services to broaden Latino community interest in their service area, and increase extension center enrollment for underrepresented students.
• Support academic departments in introducing their specific academic programs, services, and the role of faculty, staff, and students on campus to prospective students. Through one-on-one analysis of departmental recruitment needs and custom support packages to ensure departmental programming for the prospective students is successful. Services include departmental events promotion, marketing liaison for program brochures or event collateral, relevant college fair attendance opportunities, targeted recruitment presentations, and recruitment materials.
• Maintain active membership in national, regional, and local organizations related to Latino student admissions, registrations, financial aid, and other related affiliations.
• Attend all staff meetings and staff training activities.
• Provide scheduled/rotating Recruitment and Admissions coverage in the Virtual Student Services Center ( VSSC ).
• Demonstrate strong customer service skills including those delineated in the Student Services Customer Service Skills standard.
• Coordinate on-campus and off-campus events that support Latino and other underrepresented student recruitment and retention initiatives.
• Assist and support the Office of Recruitment and Admissions with college-wide enrollment-related initiatives such as open house programs, special mailings, college fairs, high school/community visitation programs, and other functions where needed.
• Interpret and accurately communicate college policies and procedures for students, faculty, and staff.
• Assists students during peak registration events to complete activities in Owl Link and provide direction for all enrollment activities.
• Participation in off-campus evening and weekend programs developed to increase college-wide enrollment.
• Perform other duties as assigned

Job Requirements

PHYSICAL REQUIREMENTS
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, a personal computer, calculator, copier, and fax machine. Significant climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, and repetitive motions when it comes to lifting, carrying and using recruitment material and equipment. Must have ability to drive to recruitment event.
SPECIAL REQUIREMENTS

• Ability to communicate effectively in spoken and written standard English and Spanish.
• As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. citizen or an alien who is authorized to work.
• A background investigation will be conducted prior to the offer of employment. A signed authorization for the release of personal information will be required if selected for an interview.

Is Background Check Required?

Yes

Is the incumbent responsible for working with minor children or directly engaging with minor children on campus?

No

Posting Detail Information

Posting Number

PGCC204511/12

Open Date

09/22/2023

Close Date

10/13/2023

Open Until Filled

No

Background Check Statement

Prince George’s Community College is committed to providing a safe campus community. PGCC conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, education verification, and when appropriate, a financial (credit) report or driving history check.

Special Instructions to Applicants

Application Status ; you will receive an email acknowledging receipt of your application, upon which time no further communication occurs unless selected for an interview or the position is filled. If recommended for hire, communication is immediately sent to your references listed on your application. Also, you will receive an email notification from HireRight requesting you to submit authorization to complete a background investigation.
Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Do you have at least an Associate's degree in student personnel services, higher education administration, social sciences or equivalent formal training in a related field?
   • Yes
   • No
2. * Do you have four years of job-related experience in a position directly related to student recruitment in higher education, community relations or related professional area?
   • Yes
   • No
3. * Do you have the ability to speak, read, and write effectively in Spanish?
   • Yes
   • No
4. * Do you now or in the future require visa sponsorship to continue working in the United States? As required by the 1986 Immigration Act, candidates must present acceptable documentation showing that they are a U.S. Citizen or a resident authorized to work in the U.S.
   • Yes
   • No
5. * How did you hear about this employment opportunity?
   • HERC
   • HigherEd Jobs
   • Hispanic Outlook
   • Indeed
   • Personal Referral
   • PGCC Website
   • Social Media (LinkedIn, Twitter, Facebook)
   • The Chronicle of Higher Ed
   • The Washington Post
   • Other: Please indicate below
   • Educause
6. How did you hear about this employment opportunity? If you selected 'Other' please indicate source:
   
   (Open Ended Question)
   
   

Applicant Documents
Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Other