Digital Printing Specialist

Description

Columbia Basin College ('CBC' or the 'College') seeks a Digital Printing Specialist to operate and maintain the Print Shop's digital printing and finishing equipment in support of the programs and functions of Columbia Basin College. This position will process project and printing requests through our print shop programs using established procedures and will produce quality materials for timely deliveries to our customers. The Digital Printing Specialist requires attention to detail to facilitate print operator tasks in an efficient and productive manner. This position will also support the Graphic Designers with basic design skills as needed. This position reports to the Director for Marketing & Communications.

This position is open until filled. First consideration will be given to applicants whose complete application has been received by October 2, 2023 @ 11:59 PM Pacific Time.

If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Denise Cook at dcook@columbiabasin.edu or (509) 542-4407.

Primary Responsibilities

• Complete copy projects in compliance with job requests and in accordance with CBC’s Brand quality standards and procedures;
• Operate all digital print shop equipment needed to produce complete customized jobs as described on the job ticket, in accordance with equipment operating procedures; perform all other center functions needed to complete the job;
• Carefully listen to needs from faculty and staff; provide advice on specific courses of action; assess, and analyze situations in order to meet the employee’s request;
• Take the necessary steps to ensure proper delivery to faculty and staff;
• Identify issues, assess problems, and develop alternative solutions to resolve problems;
• Understand and perform necessary troubleshooting procedures on all digital print center equipment;
• Operate the forklift to move pallets of paper and other materials to required locations;
• Conduct routine inventory check for the Graphics & Printing Department; and
• Perform other related duties as assigned.

Required Qualifications

• High school diploma or equivalent; and
• One (1) year of customer service experience.

Preferred Qualifications:

• Associate's degree or equivalent in a computer technology-related field from an institutionally accredited college or university;
• Familiarity with printing processes, including offset printing, plate making, process color reproductions, digital imaging and digital output; and
• Familiarity with basic Adobe programs used in design including Adobe, InDesign and Illustrator.

Skills & Abilities

Analytical Skills : Synthesize complex or diverse work flows and requests; design work flows and procedures to optimize time and efficiency;

Computer Skills : High level of proficiency and accuracy using a variety of printing-related software;

Customer Service Skills : Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments;

Interpersonal Skills : Focus on solving conflict, not blaming; listen to others without interrupting; keep emotions under control; remain open to others' ideas and new ways of completing tasks;

Oral Communication : Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification when needed; respond well to questions; participate in meetings;

Written Communication : Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; able to read and interpret written information;

Professionalism : Ability to approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments;

Quality : Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality; and

Technical Skills : Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; perform skilled work in the operation, maintenance, and repair of print shop equipment; share expertise with others.

TERMS OF EMPLOYMENT:

This position is a full-time, overtime eligible, classified staff position. The typical work hours for this position are Monday through Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 12:00 p.m.; however, must be available to work a flexible schedule when prior notice is given by the College. This position is available immediately.

PROCESS NOTE:

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.

**Please note that selected interview candidates will be subject to supplemental testing that will measure skills and abilities related to this position (e.g., Communication, Printing, MS Office Simulation [Excel, PowerPoint, Outlook, and Word], Customer Service, etc.).

CONDITIONS OF EMPLOYMENT:
In the interest of providing a healthy, safe and secure educational and work environment and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students.

If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.

Columbia Basin College operates under an approved affirmative action plan and encourages applications from persons of color, women, veterans and persons of disability. The Human Resources Office is accessible to those with disabilities. If you need accommodation in application or employment, contact the Human Resources Office at (509) 542-4740.

OTHER JOB ELEMENTS:
The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

PHYSICAL DEMANDS:

While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as forklift, printing equipment, computer keyboard, calculator, and standard office equipment.

WORKING CONDITIONS:

Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.

UNION CLAUSE:

This is a bargaining unit position represented by the Washington Public Employees Association (WPEA). Internal promotional, transfer and voluntary demotion applicants who have skills and abilities to perform the duties of the position will be considered prior to consideration of other applicants.