Associate Director, Recruitment and Admissions

About CCRI and the Role

Position Title

Associate Director of Recruitment and Admissions

Department

Admissions

Position Category

Staff - NonClassified

About CCRI

The Community College of Rhode Island is New England’s largest community college, and a nationally-recognized leader in catalyzing student success and achievement for recent high school graduates and returning adults alike.

We provide affordable, open access to higher education, and we deliver on our mission to offer all students the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth.

Diversity is our strength. We champion equity, and we celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.

We strive to hire and retain culturally competent faculty and staff whose demographics are reflective of our diverse student body. To learn more about our employees’ values and what it means to work here, learn about our Guiding Principles here .

Job Summary

As a key strategic member of the Admissions team, the Associate Director will be responsible for recruiting students and yielding into matriculating and prepared (i.e., payment arrangements, enrollment verification, etc.) students at the College. Reporting to the Director of Admissions, the Associate Director will actively monitor each phase of the admissions funnel and support the implementation and maintenance of a Recruitment CRM to achieve defined enrollment goals and objectives. In collaboration with the Program Director, Community First (or similar), the Associate Director will foster relationships with prospective students, families, and municipal and community organizations to expand equitable access and CCRI enrollment in underserved, geographically, and socially diverse locations.

In collaboration with the Director of Admissions, the Associate Director will lead and support Admissions staff to plan, implement, and manage marketing, communications, and recruitment plans, events, activities, and programming (on/off campus, online) using multimedia strategies, direct mail, currently enrolled students, faculty and alumni, and other methods to attract and enroll prospective students. In addition, this position will support the implementation of policies, successful long-term and short-term strategic planning, and effective problem-solving. The Associate Director will manage a specific recruitment territory of prospective students and ensure the delivery of a positive, inclusive, student-centered experience to all prospective students and families.

Duties and Responsibilities

Commitment to CCRI’s Mission:

• Demonstrate a commitment to the philosophy and mission of a comprehensive community college
• Work collaboratively in a diverse, inclusive and student-centered environment, with students of various learning styles, cultures, identities, and life-experiences
• Work collaboratively with others and provide quality customer service in a diverse and inclusive environment

Student Recruitment and Onboarding:

• Assist with developing and implementing personalized, high-impact, and comprehensive recruitment plans.
• Plan, organize and manage admissions activities for a designated territory (or similar)
• Represent CCRI at in-person and virtual school visits, information sessions, college fairs and related recruitment events
• Support applicants, prospective students, and families with admissions requirements, procedures, and preparation for the start of classes
• Outreach to students using emerging technologies and through e-mail/phone/texting communications
• Support first-semester course registration as prescribed by degree and transfer evaluations and placement tests
• Assist students, individually or in groups, with College Scheduler class registration
• Provide students with an introduction to support services, technologies, and required actions (i.e., Verification of Enrollment) to support self-service behavior and success
• Ensure effective hand-off to the assigned caseload advisor for support with future semester’s course selection and registration, financial well-being, career and transfer preparation, and academic performance

Communication:

• Share information with prospective students and families about admissions, financial aid, academic programs and student life at CCRI through outreach and presentations
• Collaborate with other members of the admissions team to develop and implement recruitment strategies and outreach initiatives that support institutional goals
• Assist with the implementation of messaging strategies to prospective students throughout the admissions funnel
• Cultivate relationships with prospective students, families, high school guidance counselors, community organizations, and other stakeholders to increase awareness and visibility of CCRI
• In collaboration with the Director, lead and support the development and implementation of marketing for student recruitment
• Assist the Director in maintaining a consistent brand voice, maximizing marketing effectiveness, and helping to ensure attainment of annual enrollment goals

Team and Partnership Support:

• Serve as liaison to on-campus departments and off-campus organizations to help increase the number of applications and yield
• Work closely with other College departments, including academic departments, financial aid, enrollment services, and advising to ensure that students have a seamless transition into CCRI

Administration:

• Work collaboratively with the Director to review and develop existing and/or new admissions policies
• Conduct research to determine, create, and implement effective student recruitment strategies to drive student enrollment and increase yield
• Work with the Director to determine operations strategy and business process enhancements using technology tools
• Evaluate the credentials of prospective students, including transcripts, test scores, etc., to determine if they meet CCRI’s Health Sciences programs admissions requirements
• Maintain accurate records and data reports related to admissions, enrollment, and retention
• Serve as team lead with international and undocumented student admissions; provide advising and assistance; ensure admissions procedures comply with immigration laws and regulations; perform related work in processing admissions documentation.
• Serve as team lead in reviewing residency status of applicants; perform related work in processing residency documentation
• Participate in training and professional development opportunities to stay up-to-date on best practices in admissions and higher education
• Manage day-to-day admissions activities, staff, and performance to achieve student experience and enrollment operational results
• In collaboration with the Director oversee the training and development of staff
• Supervise the selection, training, assignment of duties and evaluation for the professional, support and student staff
• Support the Recruitment CRM implementation and utilization process design, data information and architecture, and policy and procedural change.
• Work closely with IT staff (or similar) to ensure proper maintenance of admission related technological systems.
• Support the design and collecting, integrating, analyzing, and reporting on admission, enrollment, and financial aid data
• May serve as a liaison with campus stakeholders and vendors
• Streamline processes, document workflows, and find opportunities for operational efficiencies within and between departments across the admission lifecycle
• Assist in mining relevant data from CRM for use in data-driven decision making

Other duties as required

Minimum Requirements

• Bachelors degree required, Master’s preferred.
• Demonstrated progressive experience in college admissions and recruitment or related experience
• Demonstrated applicable project management, performance management, and applied data analysis experience
• Demonstrated experience using multiple educational technologies such as video conferencing (e.g., WebEx), student success platforms (e.g., EAB Starfish), text messaging platforms (e.g., Signal Vine), enterprise resource planning ( ERP ) systems (e.g., Ellucian Banner), CRM such as Salesforce, and degree audit solutions (e.g., Degree Works)

Competencies and Desired Qualifications

The most suitably qualified candidate will possess the following:

• Demonstrated strong written and verbal skills, organizational, and interpersonal communication skills;
• Demonstrated ability to work independently with minimal supervision;
• Must be able to maintain the strictest confidentiality of information;
• Bilingual in English and Spanish preferred

Position Details

Position Information

Full-Time/Part-Time

Full-Time

FLSA

Exempt

Pay Grade

PSA 14

Salary Information

Anticipated starting salary: $80,000

Benefits

Full-time employees enjoy an array of benefits, including:

• Comprehensive Health Benefits and Rewards for Wellness Incentives
• Paid Time Off
• Parental Leave
• In-State Tuition Waivers
• Legal Care Insurance

For a complete listing, visit: https://ccri.edu/hr/benefits/index.html

Collective Bargaining Unit

Reports To

Director of Admissions

Permanent/Limited position

Permanent

Position End Date

Academic/Calendar Year

Calendar

Work Schedule Information

Non-standard, 35 hours per week including day, some evening, and some weekends required; remote up to 2 days/week; frequent travel to each campus and statewide required

Campus Location

Initially located at the Warwick Campus

Civil Service List position

Environmental Conditions

This position is not substantially exposed to adverse environmental conditions.

Licenses, Tools and Equipment

Working knowledge of computers and related software; use of other office equipment. Must
have access to and use of own transportation.

Posting Details

Posting Details

Number of Vacancies

1

Application Open Date

09/18/2023

Application Close Date

10/20/2023

Posting Number

SF00950

Quick Link

https://jobs.ccri.edu/postings/4733

Special Instructions to Applicants

If attaching a resume complete with education history and/or employment history, please
disregard these sections within the online application.

Finalists may be required to provide official college transcripts.

Please contact Human Resources at 401-825-2311 ( TTY : 401-825-2313) if you require assistance with the online application process.

Disability Accommodations

CCRI is committed to ensuring the full participation of all applicants throughout the recruitment process. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. If you should require an accommodation during the application process, please notify the Department of Institutional Equity and Human Resources prior to the closing of the posting by calling (401) 825-2311.

EEO Statement

CCRI prohibits students, employees, contractors, volunteers, and visitors (collectively, “community members”) from engaging in discrimination and harassment based on any individual’s race, color, creed, national or ethnic origin, gender, gender identity or expression, religion, disability, age, sexual orientation, genetic information, marital status, citizenship status, veteran status, and any other legally protected characteristic. This prohibition applies to CCRI’s educational programs and activities—including admissions—as well as all employment actions, including but not limited to recruiting, hiring, promotion, demotion, compensation, and benefits. Inquiries or complaints concerning discrimination shall be referred to CCRI’s Title IX Coordinator at TitleIXCoordinator@ccri.edu

The Clery Act requires colleges and universities to report campus crime data, support victims of violence, and publicly outline the policies and procedures they have put into place to improve campus safety.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * In order to improve CCRI's advertising strategy, please let us know where you FIRST learned of this job opportunity. Please be specific when using website or publication names (example: LinkedIN, HigherEdjobs, Chronicle, personal referral, etc.).
   
   (Open Ended Question)
   
   

Applicant Documents
Required Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents