POLICE COMMUNICATIONS OPERATOR
Number of Vacancies:
Rio Grande Valley
Scope of Job:
The primary function of a Police Telecommunicator is to receive and
prioritize Emergency 9-1-1 and non-emergency telephone calls from
the public. Enters information into a Computer Aided Dispatch (CAD)
system, and processes non-emergency and routine requests for police
and security services. Dispatch appropriate emergency services such
as police, fire and emergency medical services. Monitors public
safety units in the field. Retrieves computer data for emergency
response personnel within the service area. The Police
Telecommunicator may provide alarm and closed circuit television
monitoring services while performing multiple tasks concurrently in
a fast paced environment maintaining a professional and positive
demeanor. Serves as a Campus Security Authority as defined by the
Jeanne Clery Disclosure of Campus Security Policy and Campus Crime
Statistics Act (Clery Act). Impacts law enforcement and security
efforts of UTPD.
Description of Duties:
• Answers emergency and non-emergency calls for service. Receives
and records information, and requests for police/security services
in a computerized database.
• Dispatches field personnel according to need and priority of the
request for service.
• Transmits and receives radio calls from field units via two-way
radio. The ability to speak concisely and distinctly.
• Coordinate and maintain effective communications between field
units and neighboring law enforcement agencies.
• Uses a computer aided dispatch system to enter, research and
• Monitor closed circuit television, security, fire and
radiological related alarm systems.
• React calmly, quickly and decisively in emergency situations to
obtain, summarize and relay information both orally and in written
• Must be able to follow oral and written instructions.
• Demonstrate the ability to handle multiple tasks, working under
stressful conditions. Activations of emergency procedures for
evacuations or similar emergencies.
• Operation of specialized communication networking computer
terminal to access confidential and restricted law enforcement
• Compile information from different sources to develop a daily
briefing or a log which provides information to assist in the daily
operations of the agency.
• Other duties as assigned.
Supervisor, Police Telecommunications.
High school graduation or GED.
Associate’s degree or thirty credit hours in Criminal Justice or
Basic Texas Commission on Law Enforcement (TCOLE)
Telecommunications Operator license or is qualified to acquire a
One year experience in customer service or related field.
To be considered suitable for employment, applicants may be
required to successfully complete a polygraph interview, a criminal
back ground check, and an extensive drug use analysis.
One year experience in a public safety or emergency communications
Use of standard office equipment. Police communications equipment,
police radio net, computer aided dispatch (CAD), “911” Emergency
telephone system, security and fire computer system (STAEFA), and
other associated computer equipment.
Needs to be able to successfully perform all required duties.
Working in an enclosed, secured communications environment. Will be
required to work rotating shift assignments on day, evening, and
nights with varying days off and on holidays. Subject to emergency
recall during various types of unusual occurrences and
Applicants must successfully complete a Public-Safety
Telecommunication (PST) pre-employment test administered by the
This position is classified as security-sensitive, and thereby
subject to the provisions of Section 51.215, Texas Education
Commensurate with Experience
Commensurate with Experience
Position Available Date:
Grant Funded Position:
If Yes, Provide Grant Expiration Date:
It is the policy of The University of Texas Rio Grande Valley to
promote and ensure equal employment opportunities for all
individuals without regard to race, color, national origin, sex,
age, religion, disability, sexual orientation, gender identity or
expression, genetic information or protected veteran status. In
accordance with the requirements of Title VII of the Civil Rights
Act of 1964, the Title IX of the Education Amendments of 1972,
Section 504 of the Rehabilitation Act of 1973, and the Americans
with Disabilities Act of 1990, as amended, our University is
committed to comply with all government requirements and ensures
non-discrimination in its education programs and activities,
including employment. We encourage women, minorities and
differently abled persons to apply for employment positions of
Special Instructions to Applicants:
Dear Applicant, Human Resources will not be held responsible for
redacting any confidential information from the documents you
attach with your application. The confidential information includes
the following: *Date of Birth *Gender *Ethnicity/Race Please make
sure that you omit this information prior to submission. We are
advising that Human Resources will be forwarding your application
to the department as per your submission. The University of Texas
Rio Grande Valley reserves the right to discontinue accepting
applications prior to the stated close date of this position, after
meeting the posting requirement of three (3) calendar days. If you
have any questions, please visit our Careers site at https://careers.utrgv.edu
detailed contact information.
UTRGV is a distributed location institution and working location is
subject to change based on need.
All UTRGV employees are required to have a criminal background
check (CBC). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval
from the Chief Human Resources Officer.
To apply, visit https://careers.utrgv.edu/postings/40190