Program Specialist 2 (Financial Aid)
Walla Walla Community College
$3,401.00 - $4,425.00 Monthly
Walla Walla, WA
Join our team to help inspire all students to discover
their potential and achieve their goals by providing relevant,
equitable, and innovative learning opportunities and
Walla Walla Community College (WWCC) is seeking applicants for a
full-time Program Specialist 2
in our Financial
Aid office at the Walla Walla campus.
At Walla Walla Community College, we inspire all students to
discover their potential and achieve their goals by providing
relevant, equitable, and innovative learning opportunities and
services. We have identified three core themes that describe the
fundamental aspects of the College's mission by translating it into
practice: Student Success, Strong Communities, and Resource
Stewardship. As an organization, we value learning opportunities, a
sense of community, diversity, health and humor, excellence,
integrity, teamwork, innovation, personal and professional growth,
The Program Specialist 2 will serve as the liaison between Student
Financial and the Financial Aid office. They will maintain a
thorough understanding of the complex federal and state rules and
regulations governing the administration of each aid program. This
position will be primarily responsible for reconciliation of state
and federal funding. They will assist in awarding and thee
disbursements of aid processes. They will be responsible for
maintaining student communications and financial aid
Assists in the awarding process of the federal and state
Areas of concentration may include but not limited to
verification, packaging and awarding.
Reviews files for eligibility of federal and state aid.
Handle the reconciliation of calculations, while adhering to
regulations and compliance as well as institutional policies and
Utilize federal and state agency online data management systems
to troubleshoot student and college record management issues.
Liaison between Student Financial and the Financial Aid
Responsible for working closely with Student Financials on a
monthly basis to reconcile all financial aid funding.
The Program Specialist 2 will be responsible for identifying
discrepancies on student's accounts between Student Financials and
Duties include: running reconciliation queries out of ctcLink
and accuracy within COD/NSLDS.
Interpret, implement, and maintain up-to-date knowledge of
federal and state guidelines governing the financial aid awarding
Generates and analyzes system-generated data such as grades and
enrollment status or award status to verify continued compliance
and eligibility of students receiving aid under federal, state and
institutional guidelines, notifies students of changes in
eligibility of awards and alternatives to amend the situation.
Minimum bi-weekly process of disbursing aid.
Responsible for managing and meeting the deadlines if the
disbursement process in a timely and accurate manner.
Scheduling disbursements with Student Accounts.
Duties include: running disbursement reports and queries in
order to identify errors and low enrollment levels to verify awards
to student's are being disbursed accurately.
Performs other duties as required.
Monitor academic progress of students receiving financial
Provides specialized assistance and information to students
regarding student financial programs and services.
Maintain security and confidentiality of student records and
Attend financial aid trainings.
Assist in the coordination of the Satisfactory Academic
Demonstrated commitment to equity, diversity, and inclusion,
and the ability to support a diverse workplace and educational
Ability to understand, respect and maintain confidentiality of
financial aid files and information
Ability to work independently on projects related to the
essential functions of this position
Ability to contribute to teambuilding in support of a positive
Ability to multi-task, prioritize and follow through on
Ability to collaborate with WWCC staff and faculty to determine
appropriate student problem resolutions
Ability to exercise good judgement in evaluating situations and
Must have a high level of attention to detail
Ability to practice active listening; treat others with
respect, kindness and consideration; interact with all people in a
Ability to maintain a calm demeanor while working with stressed
and anxious financial aid recipients.
Ability to demonstrate a balance between building rapport and
Ability to effectively communicate including verbal and written
Ability to manage existing record systems and review schedules
for compliance with legal requirements and organizational
Ability to interpret and follow guidelines, rules and
Ability to effectively coordinate activities, services and
schedules to ensure smooth and efficient operation of work.
Ability to use spreadsheet software, such as Microsoft Excel,
to create, modify, print and format spreadsheets, find and replace
data, and work with basic formulas and functions. Use templates,
styles, AutoFormats, and multiple worksheets.
Ability to compose, send and respond to electronic mail and
utilize email program functions such as calendars and meeting
Ability and willingness to pursue and identify ways to improve
efficiency and effectiveness of services and provide
recommendations to leadership about those findings.
Must be in good standing on all Federal Student Loans. The U.S.
Dept. of Education will not grant access to student loan data for
any individual who is in default status. Access to such information
is a necessity for this position.
Equivalent combination of education and experience may be
considered at the discretion of the college.
Bachelor's degree from a nationally accredited college or
Associate degree from a nationally accredited college or
university and two years of relevant work experience.
Prior working knowledge of financial aid
Prior ctclink PeopleSoft experience
Three years of experience in Higher Education setting
Knowledge of the community college system and a commitment to
Conditions/Terms of Employment
Work is performed almost exclusively indoors in an office
environment. Must have the ability to sit for prolonged periods of
time at a desk or work station, frequent repetitive arm, hand and
finger motions, and extended use of computer and exposure to
terminal screen. Work in an environment with multiple interruptions
and demands on time that is often stressful and required deadlines.
Exposure to hazards is limited to those commonly found in office
environments. This contract position will work 8 a.m. to 5 p.m.
with periods of extended hours during the start of the quarter and
adjusted 40-hour work weeks during the summer months. Occasional
travel is required. This position has frequent interactions with
students and colleagues both on and off campus.
This classified position is in a bargaining unit for which WPEA
Higher Ed is the exclusive representative.
The college has an excellent benefit program including medical,
dental, life and long-term disability insurance; paid sick leave;
paid vacation leave; and retirement plan. All full-time employees
will automatically have 3% of taxable income deferred into the
State of Washington Deferred Compensation Program (DCP) unless
declined at time of hire. WWCC requires all employees to
participate in direct deposit for payment of salary. The college is
Persons hired must be able to provide acceptable documentation of
lawful authorization to work in the United States within three (3)
days of employment, and successfully complete a probationary
period. Candidates will be subject to a criminal history background
check as a condition of employment. Information from the background
check may not necessarily preclude employment but will be
considered in determining the applicant's suitability and
competence to perform in the position.
Required Application Materials
This position is posted as open until filled. For priority
consideration applications should be received by 11:59
p.m. on September 18, 2023.
To qualify for
consideration, applicants must meet required qualifications and
submit a complete
application packet that includes the
Online NEOGOV application
Provide a cover letter detailing your interest in the
Program Specialist 2 position. Please describe any professional
experience, training, or educational background that makes you an
List of names, addresses, and telephone numbers of three
Answers to two (2) supplemental questions.
Unofficial transcripts for application purposes; official
transcripts are required prior to an official start date.
Please ensure you have attached all required application
materials as you will not be able to attach any documents after you
have submitted your application. If you have difficulty
logging into your account, attaching documents, submitting your
application, etc., please call NEOGOV Applicant Support at
1-855-524-5627 or email them directly at
WWCC reserves the right to not fill this position, reject all
applicants, reopen the position, or make a direct appointment.
Applications received during this recruitment may be used to fill
future vacancies at the College's discretion.
Walla Walla Community College is committed to provide equal
opportunity and nondiscrimination for all educational and
employment applicants as well as for its students and employed
staff, without regard to race, color, creed, national origin, sex,
sexual orientation, including gender expression/identity, marital
status, age (over 40), the presence of any sensory, mental, or
physical disability, the use of trained guide dog or service animal
by a person with a disability, or status as a Vietnam and/or
disabled veteran, National Guard member or reservist in accordance
with the Civil Rights Act of 1964, Title IX of the Education
Amendments of 1972, the Federal Rehabilitation of 1973, the
Americans with Disabilities Act of 1990, and any other applicable
Federal and Washington State laws against discrimination. To
qualify for veteran's preference, you must attach a copy of your
DD214 or NGB 22. The Human Resources Office is accessible to
persons with disabilities. If you need accommodation in the
application/ employment process, please call (509) 527-4323 - TDD
To apply, please visit https://www.schooljobs.com/careers/wwcc/jobs/4198146/program-specialist-2-financial-aid