Director, Stu Succ Ops

Director, Stu Succ Ops & Innov

Eastern Kentucky University

Title: Director, Stu Succ Ops & Innov

Position Type: Fulltime Staff

Search Type: External - minimum 7 days

Department: 30R004 - Student Success, Oper & Innovations

Division: 5R0000 - Student Success,Opportunity&Engage

Position Location: Richmond Campus

Driver Classification: Non-Driver

FLSA: Exempt

Schedule Type: Full Time (40 hrs per week or more)

Hours Per Week: 40

Additional Schedule Details:

Posted Salary Grade: Exempt - 50

Retirement: KTRS

Contact Person: Stephanie Cunagin

Job Summary/Basic Functions

The Director of SSOI plays a pivotal role in ensuring the seamless management of our Customer Relationship Management (CRM) system and the efficient processing of admissions applications. This position is responsible for overseeing the strategic utilization of CRM technology to enhance the student experience, optimize operational processes, and facilitate data-driven decision-making. By leading a dedicated admissions team, fostering collaboration across departments, and ensuring compliance with industry regulations, this role contributes to the achievement of our institutional goals and meeting student enrollment targets.

Minimum Qualifications

Education: Bachelor's degree required; Master's degree preferred.

Experience: Three years of experience in higher education, particularly in admissions or CRM experience is required. Three to five years preferred.

Licensure & Certifications:

Preferred Qualifications:

A candidate who thrives in a tech-driven environment, with demonstrated experience in leading and motivating teams to achieve common goals. Should be enthusiastic about staying updated on industry trends and evolving their skillset to adapt to new challenges.

Job Duties:

• 50% - Lead and manage the CRM system, ensuring data accuracy, integrity, and functionality. Develop and implement CRM strategies to improve efficiency and user engagement/experience. Collaborate with IT and other business partners to maintain and enhance operations. - (Essential)
• 25% - Oversee the admissions process from application submission to enrollment, ensuring a seamless experience for applicants. Develop and refine admissions procedures and policies to meet institutional goals. Monitor and report on admissions processes, identifying areas for improvement and implementing solutions. - (Essential)
• 20% - Build, mentor, and lead a high-performing CRM and admission teams. Set clear performance expectations, provide regular feedback, and promote professional development. - (Essential)
• 5% - Supports the office functions by completing all other duties and special projects as assigned. - (Essential)

Sponsorship: Visa sponsorship will be considered on a case-by-case basis, depending upon the needs of the unit, available sponsorship budget, and the qualifications of the candidate.

Funding Source: Institutional

Open Until Filled: Yes

Special Instructions:

AA/EEO Statement

Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon satisfactory background check.


To apply, please visit: https://careers.eku.edu/jobs/a6b1bc5e-b725-4d09-b4ad-e44dd2265557



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