Make It Center Assistant I (Hourly)

Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

Austin Community College is a public two-year institution that serves a diverse population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Reflects the diversity of our community
  
  
• Values intellectual curiosity and innovative teaching
  
  
• Is attracted by the college's mission to promote equitable access to educational opportunities
  
  
• Cares about student success and collaborates on strategies to facilitate success for under-represented populations
  
  
• Welcomes difference and models respectful interaction with others
  
  
• Engages with the community both within and outside of ACC
  
  

Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

ACC is proud to serve a diverse student body as an open-access and low-cost institution. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to our students' diverse cultures and socio-economic backgrounds. In 2017 our faculty adopted a Statement of ACC Faculty Values. This Statement affirms that ACC's faculty members value collaboration, service, agency, scholarship, inclusion, and teaching, all of which attest to our commitment to equity, diversity, and inclusion at the heart of our mission.

Job Posting Title:

Make It Center Assistant I (Hourly)

Job Description Summary:

To support the planning and implementation of operations, programs and events, technologies, and experiences within the Make It Center (MIC). The person in this position will serve in a role that best fits their strengths in one of the following engagement areas (see below for area-specific descriptions, duties, and tasks):
1. Operations & Guest Experience
2. Programming & Events
3. IT/AV Support

Job Description:

Description of Duties and Tasks for all MIC Assistant I (Hourly)Roles

• Assist staff and guests of the MIC in navigating experiences, using equipment, and connecting to resources.
  
  
• Provide support and front-line customer service for visitors to the MIC and community or college events designed to promote the MIC.
  
  
• Participate in special projects, programs, events, and tours as needed.
  
  
• Test, support, and provide feedback about user experience related to supplies, technology and equipment, and products in the MIC.
  
  
• Answers inquiries, provides information, and resolves or communicates problems or concerns related to programs and events, guest experience, space use, services, and equipment within the MIC.
  
  
• Uphold college policies and procedures related to MIC operation, programs, and service delivery.
  
  
• Serves as an Ambassador of the MIC to promote the MIC to students, faculty, staff, and external community members. ​
  
  

Area-specific Description of Duties and Tasks

Operations & Guest Experience:

The person in this role will deliver front-line customer service and support to facilitate an engaging experience for all guests. They will also assist with space set-up and event support, provide tours, check-in and guide guests, engage guests with exhibits in the MIC and ensure that the service, functions, and operations support the Make It Center’s vision, mission, and goals. Area-specific duties and responsibilities include:

• Supports the daily operations of the Make It Center (MIC) including opening and closing the space, ensuring that operational and customer service standards are met and exceeded. This includes serving guests, maintaining and supporting the use of equipment, setting up spaces for various events and programs, and facilitating a welcoming and engaging guest experience.
  
  
• Maintains facilities to ensure a clean and safe environment for all guests.
  
  
• Performs clerical and data entry support for reporting and planning purposes such as utilization reports, guest satisfaction, equipment condition, and staffing coverage needs.
  
  
• Maintains inventory of MIC equipment, displays, and demonstrations.
  
  

Programming & Events:

The person in this role will help the Make It Center team design, evaluate, and implement engaging experiences for all guests and provide support in opening the MIC to the community. They will facilitate activities and events for experiences such as field trips, camps, student and community engagement programs, and various career exploration related events. Area-specific duties and responsibilities include:

• Supports the daily programming of the Make It Center (MIC). This includes setup and tear down, serving guests, maintaining and supporting the use of equipment, and facilitating a welcoming and engaging guest experience.
  
  
• Assists staff in the fabrication and creation of program items with the MIC’s maker technologies.
  
  
• Assists staff with troubleshooting and maintaining MIC’s maker technologies.
  
  
• Supports, maintains, and replenishes inventory of MIC programming supplies, equipment, and furniture.
  
  

IT/AV Support:

The person in this role will deliver front line customer service and support to facilitate an engaging experience for all guests. They will also help with the training of Make It Center staff to ensure basic competency in utilizing and supporting guest use of technology and equipment in the Make It Center. Area-specific duties and responsibilities include:

• Supports the daily use of IT/AV equipment in the Make It Center including PCs and iPads, virtual reality technology, AV systems, interactive touchscreen displays, and robotics to facilitate a welcoming and engaging guest experience.
  
  
• Provides technical support, troubleshooting, and maintenance of various hardware and software in the Make It Center.
  
  
• Assists in setup, teardown, and live support of IT/AV equipment for special events, tours, and ongoing programs in the space.
  
  

Knowledge

• Demonstrated delivery of excellent customer service.
  
  

Skills

• Maintaining an established work schedule, with possible evenings and weekends for specific events.
  
  
• Ability to problem solve dynamic and complex challenges and communicate effectively with fellow staff members and MIC guests.
  
  
• The ability to work independently within departmental policies and guidelines.
  
  
• Effectively using interpersonal and communication skills, including the use of tact and diplomacy.
  
  
• Collaborating with diverse internal and external partners, students, faculty, staff, and community members.
  
  
• Effectively using organizational and planning skills with attention to detail and follow-through.
  
  
• Maintaining confidentiality of work-related information and materials.
  
  

Required Technology Skills

• Demonstrate proficiency with standard office software.
  
  

Preferred Technology Skills

• Experience with IT/AV technology facilitation and support, including virtual reality, video conferencing and presentation, and 3D printing and laser cutting technology.
  
  

Required Work Experience

• None
  
  

Preferred Work Experience

• Experience facilitating programs and events intended for ages 16-24.
  
  
• Bilingual - Spanish speaking.
  
  

Required Education

• Some high school education
  
  

Preferred Education

• Associates degree or higher
  
  

Pay Rate

$22.00/hour

Additional Information About the Make It Center

Make It Center May/June 2023 Update

https://infohub.austincc.edu/blog/2023/06/22/make-it-center-may-june-update/

ACC is a proud partner of the Make It Movement

https://www.makeitmovement.org/

Number of Openings:

5

Job Posting Close Date:

November 30, 2023 Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

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