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Office Coordinator III

Posting Details

Posting Details

Job #

Department Code

Student Experience

Job Title
Office Coordinator III

Syracuse, NY

Pay Range
$17.00 - $19.20 per hour

Pay Determination

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level

FLSA Status


Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Syracuse, NY

Unionized Position Code
Not Applicable

Job Description

The Student Outreach and Support Office Coordinator provides administrative support to the Director of Student Outreach and Support and to the case management staff. This position is responsible for managing the day-to-day operations of the office including management of the budget, supervision of student work study employees, management of the SOS website, management of the electronic records system, management of the Student Outreach and Support email account, provision of logistical support for Dean of Students related outreach, programs and trainings, and providing the welcome reception and triage for both phone calls and walk- in appointments with students, their families, faculty and staff. Additional responsibilities include management and oversight of all purchasing necessary to support the office’s work, assisting the Director on special projects, creating data reports, assisting in preparation Student Outreach and Support marketing materials and assistance in maintaining up to date policy and procedures manual.


Two year Associates Degree required, Bachelor’s degree preferred, or an equivalent combination of education and experience plus 3-5 years of administrative, relevant experience working within a complex office situation.

Job Specific Qualifications

Ability to multi-task in a fast paced crisis-facing environment. Effective communication skills to address all levels of the University including students, families, staff, faculty and administration. Proficient in Microsoft platform and able to quickly train on database management systems including Maxient, MySlice, etc.

  • Serve as the database administrator overseeing the electronic records of all case managers, creating specialized reports and data collection, management of the Student Outreach and Support email account including triage of cases from students, parents, faculty and staff, and management of the Dean of Students website.
  • Serve the administrative/budget needs of Student Outreach and Support (7 staff
  • total) including credit card reconciliation/verification, budget management/reconciliation, purchasing, and payroll including specialized budget projects as assigned.
  • Serve as the front line welcome for students and families (at times in crises), as well as provide triage support to students, families, faculty and staff with concerns for students and/or University policies and protocols both in person and via phone. Additionally, supervise student federal work study staff.
  • Messaging on behalf of the Director and Case Managers including scheduling appointments, note taking for Behavioral Consultation Committee, staff meetings, and additional meetings as assigned.
Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

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