Library Associate - University Libraries

CMU's University Libraries are searching for a Library Associate to join their team. This is an exciting opportunity for someone who thrives in an interesting and challenging work environment.

The Library Associate for Access Services is responsible for a variety of circulation desk duties including but not limited to; circulating library materials, answering basic reference questions (both in person, over the phone and in email/chat), collecting fees and fines for overdue/lost library materials, re-shelving materials and assisting patrons with questions regarding their accounts. On days/times where they are the sole full-time staff member, they are responsible for overall building supervision, including security and orderliness. Opening and closing the building according to procedures.

Although this position focuses specifically on responsibilities at the Hunt Library circulation desk, staff within the university libraries work as a team to provide a consistent level of service system-wide; sharing the total workload of all of access services.

Your core responsibilities will include:

• Perform a variety of circulation desk duties, answering directional and ready reference questions.
• Attend project team meetings, departmental meetings, divisional meetings and other meetings as assigned.
• Assists in managing the multi-media/technology collection.
• Provide additional coverage at various service points within the library when needed.
• Hire, train, direct and supervise 25+ student assistants.
• Stacks maintenance; shelving, shifting and following up on loss materials (tracers).
• Process course reserves.
• Pull and process holds for patron requests (physical and digital).
• Resolves patron issues when they arise, enforces library rules and regulations.
• Gives basic reference assistance, both in person and online. Referring in-depth reference questions to the appropriate liaison librarians when necessary.
• Other duties as assigned.

Flexibility, excellence, and passion are vital qualities within the University Libraries. Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• Excellent customer service skills and the ability to work in a team environment.
• Strong interpersonal and organizational skills, ability to interact with a diverse group of people.
• Technological and computer literate; able to use complex databases and other software

Qualifications:

• Bachelor’s degree with one (1) year experience; OR- Associate’s degree with three (3) years’ experience

Requirements:

• Successful background check

Additional Information:

• Typical Work Schedule: Scheduled hours for the position are (during the academic year) Sunday-Thursday, 11:30 am to 8:00 pm. Schedule will be adjusted for holiday and summer hours in response to reduced library hours and staffing needs. Reliability regarding scheduled hours is essential.
• Sponsorship: Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over sponsorship of an employment visa for this opportunity.

Joining the CMU team opens the door to an array of exceptional benefits, available to all full-time Carnegie Mellon University employees. Experience the full spectrum of advantages, from comprehensive medical, prescription, dental, and vision insurance to enticing retirement savings programs. Unlock your potential with tuition benefits, and take well-deserved breaks with generous paid time off and holidays. Rest easy knowing you are covered by life and accidental death and disability insurance. For a comprehensive overview of the benefits awaiting you, explore: https://www.cmu.edu/jobs/benefits-at-a-glance .

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role & responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique key skills and the diverse perspectives you bring. Our commitment to fostering an inclusive work environment means we also account for geographic differentials. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in this exciting opportunity?! Apply today!

Location

Pittsburgh, PA

Job Function

Library Administration

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Hourly

More Information:

• Please visit “ Why Carnegie Mellon ” to learn more about becoming part of an institution inspiring innovations that change the world.
  
  
• Click here to view a listing of employee benefits
  
  
• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran .
  
  
• Statement of Assurance