Administrative Assistant (CL-2), Student Financial Services

Position Title:

Administrative Assistant (CL-2), Student Financial Services

Department/School:

Student Financial Services

Salary/Pay Rate

$20.66/hour - $21.69/hour

Job Summary:

The Office of Student Financial Services seeks a Student Financial Services Assistant to perform a wide variety of customer service, clerical, and technical functions, specifically concerning student financial aid and billing.

Minimum Qualifications:

The ideal candidate will be a high school graduate. Candidates should have 5-7 years of progressively responsible secretarial/ clerical work, or any combination of training, experience and education sufficient to indicate an ability to do the work. All candidates must also be able to demonstrate computer proficiency with Microsoft Office Suite.

Requisite Skills

• 5B-Intermediate Written Communication Consistently demonstrates ability to create routine correspondence or update template or samples with speed and accuracy. Utilizes a comprehensive knowledge of supported word processing software

• 6B-Intermediate Office Organization Consistently demonstrates ability to manage operational aspects of the office with minimal to no supervision, including time management, information distribution, and project deadlines. Consistently demonstrates ability to file documents and student records using standard filing procedures as well as a familiarity with retention policies

• 7B-Intermediate Record & Data Processing Consistently demonstrates ability to process routine forms and records quickly and accurately, using multiple programs, and Qualifications: Required Applicant Documents: Position Open Date: Position Close Date: Return to Search Results investigate and resolve problems such as missing or inaccurate data. Consistently demonstrates attention to detail

• 9B-Intermediate Auditing & Data Reconciliation Consistently demonstrates ability to audit accuracy of data and investigate discrepancies, as well as reconcile expense reports. Errors are located using developed attention to detail. Errors committed are of average severity, and overall risk to institution is concerning and may necessitate corrective action

• 15C-Advanced Interpersonal Communication Consistently demonstrates high communication skills, and sensitivity to the concerns or interests of others in conveying information. Demonstrates the understanding of factual information and the use of persuasion tactics to help others identify solutions or possible alternative courses of action

• 17B-Intermediate Responsibility Consistently demonstrates ability to prioritize, coordinate and complete (start to finish) basic work assignments with minimal to no assistance or instruction, such as preparing faculty appointment letters

• 18C-Advanced Organizational Knowledge Consistently demonstrates extensive knowledge of entire College and outside organizations

Essential Functions:

• Serve as a point of contact over the phone, in person and online, for students, parents, faculty, staff and the general public. Answer questions as able or refer inquiries to the appropriate person.
• Address routine student/ parent inquiries regarding financial aid and billing. Follow up over phone when appropriate.
• Function as a cashier and reconcile cash and check payments.
• Ensure appropriate documentation is received in order to verify financial aid eligibility; guide students to ensure financial aid requirements are completed accurately and in a timely fashion.
• Maintain and update both electronic and hard-copy student files.
• Schedule office appointments and maintain calendars as applicable.
• Create and update office correspondence as needed.
• Assist with student employment paperwork and ensuring accurate and complete documentation is received.
• Maintain knowledge of state and federal regulations pertinent to position.
• Consistently demonstrate courtesy, tact, professionalism, strong customer service skills, and the ability to handle difficult people.
• Possess intimate knowledge of the entire institution.
• Perform other job-related duties as required.

Required Application Documents:

Resume, Cover Letter, & Contact Information of 3 Professional References

About the Department/School:

Normal office hours are from 8:30 am to 6:00 pm. We encourage our staff to avoid vacations during April, early May and mid-August to mid-September. Extra hours will be required during the beginning of each semester when working with enrollment and billing deadlines. Occasional early morning and evening overage is required. All staff is required to participate during Open House weekend and on two weekends (2 Saturdays and 2 Sundays) for orientation for incoming freshmen and transfer students.

About Marist College:

Located on the banks of the historic Hudson River and at its Florence, Italy campus, Marist College is a comprehensive, independent institution grounded in the liberal arts. Its mission is to “help students develop the intellect, character, and skills required for enlightened, ethical, and productive lives in the global community of the 21st century.” Marist educates approximately 5,000 traditional-age undergraduate students and 1,200 adult and graduate students in 53 undergraduate majors and numerous graduate programs, including fully online MBA, MPA, MS, and MA degrees, and also Doctor of Physical Therapy and Physician Assistant programs. Marist is consistently ranked among the best colleges and universities in America by The Princeton Review (Colleges That Create Futures and The Best 386 Colleges), U.S. News & World Report (3rd Most Innovative School/North), Kiplinger’s Personal Finance (“Best College Values”), and others. Marist’s study abroad program is ranked #2 in the nation by the U.S. State Department’s “Open Doors Report” and has also received the Senator Paul Simon Award for First Year Abroad programs in Italy and Ireland. Marist’s Joint Study partnership with IBM, which began in 1988, has brought the College the kind of world-class technology platform typically found at leading research institutions. To learn more, please visit https://www.marist.edu/about

Type of Position:

Full-time

Classification:

CWA (Full-Time)

Months per Year:

12

Work Schedule:

Monday - Friday 8:30am-5:00pm

Hours per Week:

37.5

Location:

Marist College Main Campus

Number of Position Openings:

1

Equal Employment Statement:

Marist College is committed to creating a diverse workforce on our campus by ensuring that barriers to equal employment opportunity and upward mobility do not exist here. To this end, the College will strive to achieve the full and fair participation of minorities, women, people with disabilities, and any other protected groups found to be under represented.

Equal opportunity means employment, development, and promotion of individuals without consideration of race, color, disability, religion, age, sex, marital status, national origin, sexual orientation, or veteran status unless there is a bona fide occupational requirement which excludes persons in one of these protected groups. The College will review its employment policies and procedures to ensure that barriers which may unnecessarily exclude protected groups are identified and eliminated. The College will also explore alternative approaches if any policy or practice is found to have a negative impact on protected groups.

Marist's policy of non-discrimination includes not only employment practices but also extends to all services and programs provided by the College. It shall be considered a violation of College policy for any member of the community to discriminate against any individual or group with respect to employment or attendance at Marist College on the basis of race, color, disability, religion, age, sex, marital status, national origin, sexual orientation, veteran status, or any other condition established by law.

Advertised: September 19, 2023 Eastern Daylight Time
Applications close: