Office Coordinator III
$17.00 - $17.81 per hour
Pay rates at Syracuse University are based on a combination of
factors including, but not limited to, the job responsibilities;
the candidate’s education, training, work experience and key
competencies; the university’s strategic priorities; internal peer
equity; applicable federal, state, local laws, grant funding and
contractual requisites; and external market analyses.
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Unionized Position Code
The Office Coordinator serves the international students, scholars,
faculty and others who visit the Center for International Services
at the main service desk. This member of the staff triages and
provides information as the first point of contact, both in person
and often on the phone. She/he/they screens walk-ins, receives
requests, distributes legal documents (i.e. signed immigration
forms), makes referrals and schedules appointments as
The mail functions are also handled through this position: incoming
and outgoing mail, including campus mail, US postal service and
courier services. This member of the staff will have additional
responsibilities as provided by the office manager and advising
staff as time and skill permits.
Job Specific Qualifications
- Bachelor’s degree preferred in any field relevant to any aspect
of this work: Communications, Social Work, Counseling,
International Relations, Information technology, Higher Education,
Cultural Foundations of Education, Foreign languages.
- Relevant experience: International living or working
experience; second language fluency; experience in working in
- Microsoft Office, Excel, Power Point skills/familiarity.
- Cross cultural interests, patience and flexibility are
important attributes of the best candidate for this position.
- The ability to handle pressure is needed. Multi-tasking is a
must and good use of judgement.
- Triage and provide information and service to over 26,000
visitors annually as the first point of contact in the Center for
International Services. Make appointments. Answer incoming calls.
Distribute legal documents to students. receive and distribute mail
(both campus and U.S. Postal Service).
- Distribute legal documents to students. Receive and distribute
mail (both campus and U.S. Postal Service). Maintain files of these
documents for distribution.. Copy and/or scan documents for ONBASE
- Maintain clear, accurate and consistent communication among
students, mentors, staff, faculty and the community through all
available methods: in person, by phone, via social networks
(Facebook, twitter, newsletter, etc.) note taking during meetings.
Assist with website maintenance. Support office initiatives such as
orientation, assessment and community engagement.
- Manage building operations (opening, closing, educational
technology for students and seminars, reporting problems to
Physical Plant, Information Technology Services, Department of
Public Safety, etc.)
- Maintain International Services calendar for 12 staff and all
Center activities and log all walk-in, appointment and seminar
‘traffic’ by name and reason for visit.
In addition to completing an online application, please attach a
resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university
with distinctive academics, diversely unique offerings and an
undeniable spirit. Located in the geographic heart of New York
State, with a global footprint, and nearly 150 years of history,
Syracuse University offers a quintessential college
The scope of Syracuse University is a testament to its strengths: a
pioneering history dating back to 1870; a choice of more than 200
majors and 100 minors offered through 13 schools and colleges;
nearly 15,000 undergraduates and 5,000 graduate students; more than
a quarter of a million alumni in 160 countries; and a student
population from all 50 U.S. states and 123 countries. For more
information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center
of New York State approximately 250 miles northwest of New York
City. The metro-area population totals approximately 500,000. The
area offers a low cost of living and provides many social,
cultural, and recreational options, including parks, museums,
festivals, professional regional theater, and premier shopping
venues. Syracuse and Central New York present a wide range of
seasonal recreation and attractions ranging from water skiing and
snow skiing, hiking in the Adirondacks, touring the historic sites,
visiting wineries along the Finger Lakes, and biking on trails
along the Erie Canal.
Syracuse University is an equal-opportunity, affirmative-action
institution. The University prohibits discrimination and harassment
based on race, color, creed, religion, sex, gender, national
origin, citizenship, ethnicity, marital status, age, disability,
sexual orientation, gender identity and gender expression, veteran
status, or any other status protected by applicable law to the
extent prohibited by law. This nondiscrimination policy covers
admissions, employment, and access to and treatment in University
programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the
military-connected community through its educational programs,
community outreach, and employment programs. After World War II,
Syracuse University welcomed more than 10,000 returning veterans to
our campus, and those veterans literally transformed Syracuse
University into the national research institution it is today. The
University’s contemporary commitment to veterans builds on this
historical legacy, and extends to both class-leading initiatives
focused on making an SU degree accessible and affordable to the
post-9/11 generation of veterans, and also programs designed to
position Syracuse University as the employer of choice for military
veterans, members of the Guard and Reserve, and military family
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in
which students, faculty, administrators, staff, curriculum, social
activities, governance, and all other aspects of campus life
reflect a diverse, multi-cultural, and international worldview. The
University community recognizes and values the many similarities
and differences among individuals and groups. At Syracuse, we are
committed to preparing students to understand, live among,
appreciate, and work in an inherently diverse country and world
made up of people with different ethnic and racial backgrounds,
military backgrounds, religious beliefs, socio-economic status,
cultural traditions, abilities, sexual orientations and gender
identities. To do so, we commit ourselves to promoting a community
that celebrates and models the principles of diversity and
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