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Director, PMO Operations

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  • Review information and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.
  • In the “My Experience” section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.
Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years . You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.

Job Description


Join our dynamic team at Montclair State University as we seek a Director, PMO Operations to lead and elevate our Project Management Office (PMO). We are on the lookout for a strategic thinker who is passionate about optimizing project processes and driving efficiency. This role offers you the chance to shape the future of project management in higher education while making a meaningful impact on the University's mission.

In this role, you'll have the opportunity to collaborate with a talented, diverse, and inclusive community of employees, contributing to the advancement of knowledge and education. We are looking for seasoned PMO professionals with a proven track record of success to join our team. This unique opportunity allows you to become a part of a prestigious institution and advance your career in project management. If you're ready to take on this exciting challenge, we'd love to hear from you!

Reporting to the Senior Director, PMO Services, the Director, PMO Operations is responsible for delivering the day-to-day PMO operational activities, contributing to PMO policies and procedures, tracking and monitoring progress against the multi-year Information Technology Strategy, and delivering assigned strategic projects.

  • Assist the Senior Director, PMO Services in defining the principles by which all IT initiatives will be governed, and the roles and responsibilities of the major stakeholders.
  • Develop portfolio management processes, metrics and associated tools. Serve as an area Portfolio Manager to ensure that portfolios are aligned with enterprise and departmental objectives.
  • Document and maintain the Application/IT Enterprise Asset portfolios and business application roadmaps.
  • Research and analyze key business drivers, competitive environment, trends and operating metrics.
  • Assist in the development of project business cases and assess projects for technical fit, strategic fit, ROI, risk and other factors.
  • Assemble IT Governance Model and Steering Committee meeting materials.
  • Mitigate risk and ensure an effective control environment across: FERPA, HIPPA, IT Controls, NJ state, Federal and other regulations as related to higher education.
  • Survey the business units and/or Application Managers to assess/analyze IT opportunities against enterprise and business units’ strategic objectives.
  • Work closely with business units and Application Managers to translate business strategy into tactical activities and systems roadmaps.
  • Provide project management advice and assistance to administrative and academic units managing projects.
  • Provide project management services on larger project initiatives.
  • Manage project teams ranging from 10 to 30+ team members
  • Monitor and manage 3rd party vendor performance at a milestone level.
  • Participate in vendor evaluations and provide recommendations.
  • Compose effective communications that inform various stakeholders of the reasons for the change, the benefits of successful implementation as well as the details of the change.
  • Deliver continuous improvement and improved business results across the IT portfolio.
  • Provide enterprise updates on project portfolio performance and status.
  • Performs other duties as assigned.
  • Management retains the right to add or change job duties at any time.

  • Bachelor's degree from an accredited college or university.
  • A minimum of 5 years of experience in project/portfolio management and/or strategy development.
  • Demonstrated leadership in the areas of project delivery, strategic planning, and PMO Operations.
  • Strong attention to details.
  • Good written and verbal communication skills.
  • Ability to work with all levels of the university community.
  • Project Management Professional (PMP) Certification
  • Demonstrated proficiency with various higher education administrative systems such Banner or Workday.
  • A minimum of 3 years of experience in higher education.

Applicants should include a resume and cover letter describing how their background, skills and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instructions.


IT PMO Services

Position Type


Contact Information:

For questions or concerns, please contact Human Resources' Workday Recruiting Support at 973-655-5000 (Option 2), or email talent .

EEO/AA Statement

Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.

Additional information can be found on the website at

Title IX and 34 C.F.R. 106 Policy

Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender, and does not discriminate on the basis of sex or gender in the operation of education programs and activities. The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details, please visit:

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