Evening Information Commons Associate - Irwin Library

Position Overview

Reporting to the Information Commons Librarian, the Information Commons Associate oversees evening operations of the Information Commons desk at Irwin Library at Butler University. This position staffs the desk and provides circulation and basic references services; they oversee the safety of the building’s resources and occupants. The Information Commons Associate is a resource for Information Commons student assistants, who staff the desk, concerning policies and procedures. The position performs processing tasks related to reserves, researching captioning requests against the libraries’ databases for faculty teaching, and manages circulation services such as overdue billing. This position serves as the singular Butler employee responsible for the building and its services during the evening hours Sunday - Thursday 4:00 PM - Midnight.

Responsibilities

• Oversees the evening operations of the Information Commons desk which entails training and managing the student workers staffing the desk and directly helping patrons locate and checkout materials and equipment.
• Provides basic research support in response to patron questions that lie outside the IC students' knowledge expectations.
• Sole Butler staff responsible for the safety and security of the building and its occupants. Must follow library policy and procedures and make sound judgement decisions when addressing these situations. Due to this staff member being the only staff on duty during the shift hours, a commitment to consistent attendance and arriving on time is needed to ensure the building remains open and deliver services.
• Carries out IC desk administrative tasks which includes but is not limited to: monitoring the Information Commons Teams, email, chat, and phone communication environments while on duty; carry out library closing procedures at the end of library hours; manage and troubleshoot circulating laptop computers, iPads, cameras, and other equipment; and process and monitor the circulation overdue notices system, performing billing operations for overdues, lost, and missing items and coordinating with Student Accounts for transfer of overdue accounts and bills/credits

Required Qualifications

• High School diploma required
• 1-2 years' experience in nonprofits, libraries, museums, cultural institution, retail, restaurants; employment positions that required strong customer service skills
• Ability to work independently and be dependable
• Strong communication, interpersonal, and teamwork skills
• Ability to problem-solve, resolve, or refer patron issues in a customer service environment
• Managing skills in directing others in their work tasks (this would be with student workers)
• Ability to follow library policy and procedures while handling emergencies regarding patron safety or building safety
• Attention to detail in carrying out assigned administrative tasks
• Basic knowledge in using computer applications such as Windows and Microsoft Office software and web-based office tools

Preferred Qualifications

• Experience with library computer applications such as a library management system desirable
• Bachelor's degree preferred

BU Benefits and Perks

Please check out Butler’s Total Rewards website to learn more about our benefit offerings, which include:

• Paid Time Off and Holidays :
  • 18 days of paid time off (vacation and PTO days)
  • 8 Paid Holidays
  • Paid Winter Break between Christmas Eve and New Year’s Day
  • Paid Parental Leave (after 1 year of full-time employment)
• Health :
  • Comprehensive medical, dental, and vision plans including disability and life insurance programs
• Retirement :
  • 10% employer contribution after 1 year of full-time employment
• Tuition Assistance :
  • Remission of tuition for classes taken at Butler for employees, spouses, and dependent children.
    • Eligibility after 9 months of full-time employment
    • Employees & spouses- undergraduate/graduate degrees
    • Dependents (under age 26)- undergraduate degree
    • Covers tuition only
  • Tuition Exchange Program for Dependents
• Butler Facilities Access, Discounts and Perks :
  • Access to Butler’s on-site fitness facility and libraries for full-time staff and faculty
  • LinkedIn Learning Courses
  • Free premium subscription to the Calm App
  • Free subscription to the WSJ and NYT
  • Discount at the College Bookstore
  • Discount on select Athletic and Arts/Events Center Performances

About Butler

Butler University is a private, nationally recognized comprehensive university encompassing six colleges: Arts, Business, Communication, Education, Liberal Arts & Sciences, and Pharmacy & Health Sciences. Approximately 4,500 undergraduate and 1,000 graduate and doctoral students are enrolled at Butler, representing 46 states and 24 countries.

Join us at the crossroads of tradition & transformation. A career at Butler University means so much more than a job. Join the dedicated, innovative, and supportive community of faculty and staff that is moving Butler Beyond.

Butler University is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We welcome applications from all individuals, regardless of age, gender, gender identity, sex, race, religion, color, disability, protected veteran status, sexual orientation, national origin, or any other legally protected category.

Advertised: September 19, 2023
Applications close: