Testing Specialist

Posting Details

Posting Detail Information

Posting Number
S02441

Position Title
Testing Specialist

Internal Position Title
Testing Specialist

Department
Testing

Position Type
Staff

Job Family
Specialist

Job Summary

The Testing Specialist, under the direct supervision of the Testing Coordinator, Lakeshore Campus in conjunction with the Testing Manager, Grayslake Campus, assists in the administration and coordination of testing services at the Lakeshore Campus. The Testing Specialist is responsible for proctoring exams in compliance with a variety of testing rules and regulations, scoring and reporting test results, maintaining test security, integrity, records and other related responsibilities. The Testing Specialist supports the overall operation of day-to-day testing activities, provides input and feedback and assists in supervising and training testing staff as needed.

Why choose the College of Lake County for your next opportunity?
The College of Lake County ( CLC ) offers a competitive salary, excellent benefits that includes Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a four-day work week in the summer (Fridays off!), generous vacation, sick and personal time off and 14 paid holidays each year.
CLC is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences. CLC achieved a milestone in 2023 with its designation as a Leader College. This national recognition awarded by the Achieving the Dream Network is the result of improved student outcomes through the CLC’s relentless commitment to transformational change and the implementation of innovative practices within the student success model over the past few years.
CLC aspires to be a place where every student succeeds, every employee thrives, so that every business achieves and every community grows. Our mission is to be innovative and value-driven in supporting student success through developing and encouraging employees of all backgrounds on their journey toward achieving personal and professional growth.

Required Qualification(s)

1. Bachelor’s degree.
2. One (1) year of related experience.
3. Computer skills, including word processing, spreadsheets, databases, software programs and the ability to troubleshoot technical issues.
4. Excellent customer service, organizational, communications (oral & written), interpersonal and problem-solving skills.
5. Demonstrated history of dependability and accountability.
6. Ability to work in a highly collaborative environment, multi-task, work under pressure, and adapt to changing priorities and schedules.
7. Ability to work with confidential information.
8. Proven ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work.
   
   

Working Environment:

• Ability to sit and interact with public (over the phone, email, or in person) continuously, and walk, stand, bend, squat, climb, kneel, twist, lift (0-50+ lbs), carry (0-50+ lbs) and push (0-300 lbs) occasionally.

Desired Qualification(s)

1. Experience working in testing or educational setting.
2. Bilingual in Spanish and English.
3. Schedule flexibility to meet departmental needs.

Posting Date
09/19/2023

Closing Date
10/03/2023

Expected Start Date
11/06/2023

Special Instructions Summary

Pay Rate
$18.77/hour

Full-Time/Part-Time
Full-Time

Location
Lakeshore

Total Hours per week
40.00

Work Schedule

Monday – Thursday 11:30 a.m.- 9:00 p.m. and Saturday 9:00 a.m.- 1:00 p.m.
Hours will change to accommodate summer business hours.

Software Testing Required
Excel, MS Word

Interview Process Requirements
None

EEO Statement

The College of Lake County is an equal opportunity employer and has a strong commitment to diversity. In that spirit, it seeks a broad spectrum of candidates including minorities, women and people with disabilities.

Summary of Essential Functions

Department Operations and Procedures: 55%

1. Aids in supervising and coordinating testing services at the Lakeshore Campus, maintaining exam equity, records, and confidentiality of testing student information.
2. Administers all exams in strict compliance with applicable testing rules, regulations, and procedures. Scores and reports test results as appropriate.
3. Handles and resolves technical and testing software support issues with Information Technology department and external technical support services and reports issues to supervisor.
4. Serves as Pearson Vue Center proctor.
5. Aids in maintaining inventory of all supplies and materials for testing services.
6. Maintains proficiency in testing and college related technology such as RegisterBlast, Zoom, Microsoft applications, Canvas, and NetSupport.
7. Organize and prepare the WorkKeys and In-person NLN exam for proctoring.
8. Attends all trainings, certification programs and professional development workshops necessary to ensure the appropriate, effective, and efficient delivery and supervision of testing services.
   
   

Student and Customer Service: 35%

1. Communicates and interacts with staff, faculty, external testing services, community partners and others to ensure effective and efficient delivery of testing services.
2. Supplies clear and concise instructions and information for testing participants and staff.
3. Handles and resolves customer service and staff issues and reports them to supervisor as appropriate.

Other: 10%

1. Aids in supervising, supplying input about and training testing employees.
2. Serves as a safety coordinator for the role.
3. Performs other duties as assigned.

Posting Specific Questions - supplemental questions

Required fields are indicated with an asterisk (*).

1. * Do you have a Bachelor's degree or higher?
   • Yes
   • No
2. * Do you have a minimum of one (1) year work-related experience?
   • Yes
   • No
3. * Are you computer proficient using word processing, spreadsheets, databases, various software programs, and computer troubleshooting?
   • Yes
   • No
4. * Do you have experience working in testing or an educational setting?
   • Yes
   • No
5. * Are you bilingual and proficient in Spanish and English?
   • Yes
   • No

Applicant Documents
Required Documents

1. Resume
2. Cover Letter
3. Unofficial Transcript 1

Optional Documents