Posting Detail Information
Academic Success Advisor (Two positions available)
Internal Position Title
Academic Success Advisor
Advising and Retention
The Academic Success Advisor serves as the primary liaison for an
assigned caseload of students enrolled at CLC within a designated
Field of Interest ( FOI ). This position is responsible for
providing a personalized, holistic, and culturally responsive
advising experience for each student from their first day of
classes through credential attainment and career or transfer
transition. Responsibilities include academic advising, transfer
guidance, career exploration and planning, financial planning, case
management, progress monitoring, proactive outreach, support
service planning and referral, and referral to student engagement
opportunities. Academic Success Advisors act as partners with
college departments in their efforts to develop, implement, and
provide programs and services that foster an inclusive and engaged
Why choose the College of Lake County for your next
The College of Lake County ( CLC ) offers a competitive salary,
excellent benefits that includes Blue Cross Blue Shield of Illinois
health, Delta Dental and Superior Vision insurance plans, tuition
support for employees and qualified family members, three
retirement plans, disability, group and supplemental life
insurance, health and dependent care flexible spending account
plans, a four-day work week in the summer (Fridays off!), generous
vacation, sick and personal time off and 14 paid holidays each
CLC is a comprehensive community college located in northeastern
Illinois committed to being an innovative educational institution
providing life-changing paths for our students by offering
exceptional learning experiences. CLC achieved a milestone in 2023
with its designation as a Leader College. This national recognition
awarded by the Achieving the Dream Network is the result of
improved student outcomes through the CLC’s relentless commitment
to transformational change and the implementation of innovative
practices within the student success model over the past few
CLC aspires to be a place where every student succeeds, every
employee thrives, so that every business achieves and every
community grows. Our mission is to be innovative and value-driven
in supporting student success through developing and encouraging
employees of all backgrounds on their journey toward achieving
personal and professional growth.
- Master’s Degree in psychology, education, communications,
counseling or a related field or a Bachelor’s degree in psychology,
education, communications or a related field with a minimum of
three (3) years of experience in higher education, secondary
education, human services or a related field is required.
- Demonstrated personal integrity, ability to form effective
partnerships, ability to collaborate with others and work in a team
- Demonstrated high level of responsiveness to students or
clients and the campus community.
- Possess excellent organizational skills and the ability to
manage multiple priorities with diligent attention to detail and
- Experience working independently, prioritizing workflow,
solving problems and making decisions.
- An effective and exceptionally skilled communicator,
specifically as it relates to verbal, written communication, and
- Ability to develop and deliver effective presentations online
and in small and large group settings.
- Proficient knowledge of technologies used in department (i.e.
caseload management systems, student enterprise software, career
exploration tools, MS Office, etc.).
- Ability to work effectively and constructively with persons of
diverse cultures, language groups, and abilities; Demonstrated
commitment to diversity, equity, and inclusiveness.
- Ability to work flexible hours including some evening and
weekend hours consistent with student needs.
- Previous academic advising experience is highly preferred.
- Experience with caseload management.
- Demonstrated knowledge of, and prior experience with,
predictive analytics and proactive student intervention.
- Experience working with community college, under-prepared,
and/or underrepresented students.
- Bilingual in Spanish and English.
Expected Start Date
Special Instructions Summary
$49,450 (FIRM and not negotiable)
Total Hours per week
Monday – Friday, 8 a.m.-4:30 p.m. and at least one evening shift
per week, typically 11am-7:30pm; Occasional Saturdays and
additional evening hours. Occasional shifts to be worked at other
CLC campus locations.
Software Testing Required
Excel, MS Word
Interview Process Requirements
The College of Lake County is an equal opportunity employer and has
a strong commitment to diversity. In that spirit, it seeks a broad
spectrum of candidates including minorities, women and people with
Summary of Essential Functions
Student & Customer Service (85%)
- Develop a personalized, holistic semester by semester success
plan for each advisee which incorporates all aspects of the
student’s development including their academic, career, transfer,
financial, personal and cultural needs and continually review and
update the plan to ensure progress is made and goals are
- Provide accurate and timely academic advising for all programs
within assigned field of interest.
- Apply appreciative (strengths based) and culturally responsive
advising as teaching approaches to help assigned students
determine, discover, design and create a pathway to their academic,
career, and personal goals.
- Embed cultural competence in advising practice.
- Assess students’ academic abilities and certainty about career
decision based on their academic record, intake assessment
responses, career exploration tool results, and placement test
- Interpret and explain college policies and procedures related
to curriculum, advising, student success, and degree
- Help students select and make progress through a specific
program of study.
- Ensure students achieve critical academic milestones.
- Maintain detailed advising notes and semester by semester
course plans within case management/student success software.
- Maintain currency of knowledge regarding FERPA regulations and
advising professional standards.
- Guide students through career exploration tools and assessments
to assist in career identification. Assist students to understand
their interests, abilities, skills, and values in order to develop
realistic academic and career goals.
- Apply career coaching and career development facilitator skills
and concepts; identify educational and career options appropriate
for each student and assist with the analysis of each option,
including possible outcomes and their implications.
- Collaborate with faculty in the FOI regarding career
information and connect students with faculty mentors as
appropriate for additional career exploration and guidance.
- Help students plan for career transition and connect them with
related Career and Job Placement Center resources including job
shadowing, internships, employment readiness skills workshops, and
- Support students through the transfer school selection
- Incorporate transfer school admission and major requirements
into students’ academic and success plans.
- Receive information, guidance, and resources from the college’s
Transfer Information Coordinator regarding accurate transfer
- Financial Advising:
- Provide support for students to secure funding for their
education and develop a financial plan.
- Collaborate with Financial Aid in understanding various funding
opportunities including scholarships and grants.
- Provide appropriate referrals and assist with necessary
- Reinforce importance of and help students apply success skills
and strategies learned in orientation and the student success
- Assess student needs and connect them to existing college
resources; identify resources to enhance both academic success and
- Encourage students to engage in co-curricular opportunities
related to their FOI and personal goals. Encourage participation in
success and mentoring programs.
- Link students to academic and student life experiences
(internships, study abroad, clubs and organizations, jobs, fitness
and wellness, etc.) that meet personal interests, goals, and
- Create an environment in which students strengthen their
self-advocacy, ownership, decision making, critical thinking, and
goal setting skills.
- Promote healthy approaches to balancing the demands of college,
work, and family to students.
- Make appropriate and effective referrals for students
experiencing emotional distress and personal issues to Counseling
and Psychological Services.
Project & Process Management (10%)
- Proactively manage a caseload of students, effectively
addressing their needs.
- Establish mutually respectful one-on-one relationships with
assigned students and provide individualized coaching and ongoing
- Communicate with students regularly through meetings as well as
other channels of communication to ensure engagement and
- Utilize data and technology to run proactive communication
campaigns managing assigned students’ needs.
- Utilize analytics to subdivide caseloads into tiers based on
need in order to deploy efforts in a more equitable and effective
manner; designate highest-need students for intensive support and
regular touchpoints during the term.
- Communicate regularly with faculty regarding student progress
and to identify course specific strategies that promote student
- Address early alert notifications received for assigned
- Monitor students’ progress by closely tracking registration and
success data in real time; develop intervention strategies to
assist students in their development.
- Celebrate students’ achievements and completion of key
- Explore individual problems with a student that might lead to
academic challenges. Respond to student concerns and issues by
advising and referring them to appropriate resources.
- Handle immediate or sensitive issues requiring confidentiality
or quality assurance; escalate matters requiring senior leadership
intervention at a Director or Dean level.
- Use web services and software programs including EAB Navigate,
PeopleSoft, career exploration tools, transfer planning tools,
Microsoft Office, Image Now, and other programs to assist in
meeting student needs and the objectives of the College.
- Maintain data to gauge student learning and success; help
assess student learning outcomes related to advising.
- Provide standard reports and reporting data as requested.
- Facilitate change management activities related to the case
management approach to advisement; provide programmatic support of
this model by being an institutional resource to improve and
advance the advisement role for student success.
- Collaborate with other departments and academic divisions to
support their involvement in advising and develop up-to-date
academic, transfer, and career advising information/tools.
- Develop a trusted relationship with the onboarding department
and corresponding academic units within the respective FOI
- Partner with faculty advisors to develop and deliver strategic
and holistic advising services for students.
- Develop and deliver training and professional development to
faculty and staff on topics related to advising, case management,
and early alert.
- Act as college/department liaison to current and prospective
students, faculty, staff, and external groups on topics related to
academic advising and success.
- Perform outreach work to student organizations.
- Develop and deliver workshops for students pertaining to goal
setting, career advising, transfer planning, study skills, time
- Support the College’s recruitment and success programming
efforts by way of providing presentations and workshops, staffing
information tables, engaging with students at orientation and
convocation events, etc.
- Participate in campaigns to promote student engagement,
progression, and retention.
- Collaborate with faculty and staff in support of the College’s
comprehensive student success model.
- Support the college’s initiatives to promote diversity and an
appreciation for multiculturalism.
- Help implement and evaluate new advising processes and
procedures and make recommendations for process improvements.
- Participate in team and division planning, professional
development activities, and college-wide committees as assigned and
Posting Specific Questions - supplemental questions
- Perform other related functions as assigned.
Required fields are indicated with an asterisk (*).
- * Do you have a Master’s Degree in Psychology, Education,
Communications, Counseling or a related field OR a Bachelor’s
Degree in Psychology, Education, Communications or a related field
with a minimum of three (3) years of experience in Higher
Education, Secondary Education, Human Services or a related field?
- * Do you have proficient knowledge of technologies used in
department (i.e. caseload management systems, student enterprise
software, career exploration tools, MS Office, etc.)?
- * Are you able to work flexible hours including some evening
and weekend hours, consistent with student and program needs?
- * Do you have academic advising experience?
- * Do you have experience in caseload management?
- * Are you bilingual and proficient in Spanish and English?
- Cover Letter
- Unofficial Transcript 1
- Unofficial Transcript 2