Customer Service Coordinator, Student Accounts
- Employer
- University at Buffalo
- Location
- New York, United States
- Salary
- Salary Not Specified
- Posted Date
- Sep 20, 2023
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Posting Details
Position Information
Fiscal Year
2023-2024
Position Title
Customer Service Coordinator, Student Accounts
Classification Title
Staff Assistant
Department
Student Accounts
Posting Number
P230334
Posting Link https://www.ubjobs.buffalo.edu/postings/45230
Employer
State
Position Type
Professional Appointment Term
Term
Salary Grade
SL2
Posting Detail Information
Position Summary
The Department of Student Accounts within Business Services at the University at Buffalo, is seeking to hire a Staff Assistant (Customer Service Coordinator). This position is customer service oriented and the primary duties you will be responsible for include:
Outstanding Benefits Package
Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages .
About The University at Buffalo
The University at Buffalo (UB) #ubuffalo is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo.
As an Equal Opportunity / Affirmative Action employer, the University at Buffalo will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin and veteran or disability status.
Minimum Qualifications
Experience with PeopleSoft Student Financial module
Physical Demands
Salary Range
$45,000 - $50,000
Additional Salary Information
Type
Full-Time
Campus
North Campus
Posting Alerts
Special Instructions Summary
Additional Information
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
Is a background check required for this posting?
Yes
Background Check Notification
For non-internal applicants: a selected candidate will have to complete and pass a background check prior to appointment.
Contact Information
Contact's Name
Kelly Stich
Contact's Pronouns
she/her/hers
Contact's Title
Administrative Staff Assistant
Contact's Email
stcih@buffalo.edu
Contact's Phone
716-645-6074
Posting Dates
Posted
09/19/2023
Deadline for Internal Applicants
10/03/2023
Deadline for External Applicants
10/18/2023
Date to be filled
12/01/2023
References
Number of References Required
3
Reference Cutoff Date
Instructions to Applicant
For more information, click the "How to Apply" button.
Position Information
Fiscal Year
2023-2024
Position Title
Customer Service Coordinator, Student Accounts
Classification Title
Staff Assistant
Department
Student Accounts
Posting Number
P230334
Posting Link https://www.ubjobs.buffalo.edu/postings/45230
Employer
State
Position Type
Professional Appointment Term
Term
Salary Grade
SL2
Posting Detail Information
Position Summary
The Department of Student Accounts within Business Services at the University at Buffalo, is seeking to hire a Staff Assistant (Customer Service Coordinator). This position is customer service oriented and the primary duties you will be responsible for include:
- Coordinate Customer Service staffing coverage on phone and emails
- Model outstanding customer service practices
- Process Refunds of Financial Aid and Over Payments
- Training and Presentation Development
- Public Speaking at New Student Orientations
Outstanding Benefits Package
Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages .
About The University at Buffalo
The University at Buffalo (UB) #ubuffalo is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo.
As an Equal Opportunity / Affirmative Action employer, the University at Buffalo will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin and veteran or disability status.
Minimum Qualifications
- Associates Degree with two years of related experience. Equivalent combination of education and experience may be substituted for the degree.
- Proven ability to work in an environment controlled by federal, state, and/or institutional guidelines.
- Excellent communication (oral and written) and interpersonal skills.
- Ability to work effectively in a team environment.
- Proficient in Microsoft office software, particularly in Excel and Word.
Experience with PeopleSoft Student Financial module
Physical Demands
Salary Range
$45,000 - $50,000
Additional Salary Information
Type
Full-Time
Campus
North Campus
Posting Alerts
Special Instructions Summary
Additional Information
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
Is a background check required for this posting?
Yes
Background Check Notification
For non-internal applicants: a selected candidate will have to complete and pass a background check prior to appointment.
Contact Information
Contact's Name
Kelly Stich
Contact's Pronouns
she/her/hers
Contact's Title
Administrative Staff Assistant
Contact's Email
stcih@buffalo.edu
Contact's Phone
716-645-6074
Posting Dates
Posted
09/19/2023
Deadline for Internal Applicants
10/03/2023
Deadline for External Applicants
10/18/2023
Date to be filled
12/01/2023
References
Number of References Required
3
Reference Cutoff Date
Instructions to Applicant
For more information, click the "How to Apply" button.
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