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Customer Service Coordinator, Student Accounts

University at Buffalo
New York, United States
Salary Not Specified
Date posted
Sep 20, 2023

Job Details

Posting Details

Position Information

Fiscal Year

Position Title
Customer Service Coordinator, Student Accounts

Classification Title
Staff Assistant

Student Accounts

Posting Number

Posting Link


Position Type

Professional Appointment Term

Salary Grade

Posting Detail Information

Position Summary

The Department of Student Accounts within Business Services at the University at Buffalo, is seeking to hire a Staff Assistant (Customer Service Coordinator). This position is customer service oriented and the primary duties you will be responsible for include:
  • Coordinate Customer Service staffing coverage on phone and emails
  • Model outstanding customer service practices
  • Process Refunds of Financial Aid and Over Payments
  • Training and Presentation Development
  • Public Speaking at New Student Orientations
The university seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Buffalo, to maintain the excellence of the university and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Outstanding Benefits Package
Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages .

About The University at Buffalo
The University at Buffalo (UB) #ubuffalo is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo.

As an Equal Opportunity / Affirmative Action employer, the University at Buffalo will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin and veteran or disability status.

Minimum Qualifications
  • Associates Degree with two years of related experience. Equivalent combination of education and experience may be substituted for the degree.
  • Proven ability to work in an environment controlled by federal, state, and/or institutional guidelines.
  • Excellent communication (oral and written) and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Proficient in Microsoft office software, particularly in Excel and Word.
Preferred Qualifications

Experience with PeopleSoft Student Financial module

Physical Demands

Salary Range
$45,000 - $50,000

Additional Salary Information


North Campus

Posting Alerts

Special Instructions Summary

Additional Information

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at

Is a background check required for this posting?

Background Check Notification
For non-internal applicants: a selected candidate will have to complete and pass a background check prior to appointment.

Contact Information

Contact's Name
Kelly Stich

Contact's Pronouns

Contact's Title
Administrative Staff Assistant

Contact's Email

Contact's Phone

Posting Dates


Deadline for Internal Applicants

Deadline for External Applicants

Date to be filled


Number of References Required

Reference Cutoff Date

Instructions to Applicant

For more information, click the "How to Apply" button.


University at Buffalo

UB is New York’s largest public university, one of America’s leading research universities and a flagship in the SUNY system.

UB is a top 40 university in a top city in which to attend college, and with more than 1,300 acres across three unique campuses, there is always something new to explore. Regular shuttle service takes students between North Campus and South Campus, and the Downtown Campus is easily accessible by Metro Rail

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