Customer Service Coordinator, Student Accounts
Posting Link https://www.ubjobs.buffalo.edu/postings/45230
Professional Appointment Term
Posting Detail Information
The Department of
within Business Services at the University
at Buffalo, is seeking to hire a Staff Assistant (Customer Service
Coordinator). This position is customer service oriented and the
primary duties you will be responsible for include:
- Coordinate Customer Service staffing coverage on phone and
- Model outstanding customer service practices
- Process Refunds of Financial Aid and Over Payments
- Training and Presentation Development
- Public Speaking at New Student Orientations
The university seeks to recruit and retain a diverse workforce as a
reflection of our commitment to serve the diverse people of
Buffalo, to maintain the excellence of the university and to offer
our students richly varied disciplines, perspectives and ways of
knowing and learning.
Outstanding Benefits Package
Working at UB comes with benefits that exceed salary alone. There
are personal rewards including comprehensive health and retirement
plan options. We also focus on creating and sustaining a healthy
mix of work, personal and academic pursuit – all in an effort to
support your work-life effectiveness. Visit our benefits website to
learn about our
About The University at Buffalo
The University at Buffalo (UB) #ubuffalo is one of America’s
leading public research universities and a flagship of the State
University of New York system, recognized for our excellence and
our impact. UB is a premier, research-intensive public university
dedicated to academic excellence. Our research, creative activity
and people positively impact the world. Like the city we call home,
UB is distinguished by a culture of resilient optimism, resourceful
thinking and pragmatic dreaming that enables us to reach others
every day. Visit our website
to learn more about
the University at Buffalo.
As an Equal Opportunity / Affirmative Action employer, the
University at Buffalo will not discriminate in its employment
practices due to an applicant’s race, color, religion, sex, sexual
orientation, gender identity, national origin and veteran or
- Associates Degree with two years of related experience.
Equivalent combination of education and experience may be
substituted for the degree.
- Proven ability to work in an environment controlled by federal,
state, and/or institutional guidelines.
- Excellent communication (oral and written) and interpersonal
- Ability to work effectively in a team environment.
- Proficient in Microsoft office software, particularly in Excel
Experience with PeopleSoft Student Financial module
$45,000 - $50,000
Additional Salary Information
Special Instructions Summary
Pursuant to Executive Order 161, no State entity, as defined by the
Executive Order, is permitted to ask, or mandate, in any form, that
an applicant for employment provide his or her current
compensation, or any prior compensation history, until such time as
the applicant is extended a conditional offer of employment with
compensation. If such information has been requested from you
before such time, please contact the Governor’s Office of Employee
Relations at (518) 474-6988 or via email at firstname.lastname@example.org.
Is a background check required for this posting?
Background Check Notification
For non-internal applicants: a selected candidate will have to
complete and pass a background check prior to appointment.
Administrative Staff Assistant
Deadline for Internal Applicants
Deadline for External Applicants
Date to be filled
Number of References Required
Reference Cutoff Date
Instructions to Applicant
For more information, click the "How to Apply" button.