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Lead Front of House Manager



Position Summary:

This position serves as the point person for the Front of House Managers and volunteer ushers. They will also serve audience members at the Community Concert Hall, welcoming patrons and making sure they are safe and comfortable at events. This position works closely with the Ticketing & Patron Services Manager, ushers, production crew, and the security staff (when available), to ensure audiences enjoy themselves from the beginning to the end of each event.

Job Description:

Essential Functions and Responsibilities:
  • Recruits, trains, schedules, and supervises volunteer ushers.
  • Works with the Ticketing & Patron Services Manager to research and implement Front of House operations, tools, and policies as necessary.
  • Organizes and oversees usher assignment software.
  • Acts as the primary source of communication between the Concert Hall and the ushers through the use of Microsoft Office Suite, Google Workspace, and other software applications.
  • May occasionally assist the box office with ticket sales and troubleshooting.
  • Develops and maintains recordkeeping systems and procedures, including event reports and usher tracking.
  • Coordinates performance timelines with stage management, including preshow chat, curtain speeches, and intermission.
  • Works to ensure all house management needs are met.
  • Provides an excellent guest experience to a wide range of constituencies.
  • Resolves patron issues at events.
  • Ensures all guests and staff are following health and safety standards.
  • Maintains the appearance of the lobby and all public areas; submits work orders as necessary to ensure a clean and working environment.


Required Education, Specialized Skills and Experience:
  • Highly skilled with computers and performing arts related software applications.
  • Strong interpersonal and communication skills
  • The ability to work effectively with a wide range of constituencies in a diverse community.
  • Organized, Prompt, and a Friendly Attitude
  • Ability to efficiently handle multiple complex tasks and projects.
  • A demonstrated commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities
  • High School Diploma
Preferred Education, Specialized Skills and Experience:
  • Managerial Training and Scheduling Experience
  • Experience in a Front of House role in the arts industry
  • Bachelor's Degree
Reports To / Supervisory Responsibility:

This position reports to the Community Concert Hall’s Ticketing & Patron Services Manager and supervises the volunteer ushers and box office staff at events.

Work Environment:

The work environment characteristics described here are representative of those that an employee can expect while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Moderate noise
  • Flashing/Strobing lights
  • High Volume
  • High Traffic
  • Ability to work in a confined area
  • Many interactions with different guests
Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function
  • While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard equipment
  • Specific vision abilities required by this job include close vision requirements due to computer work
  • Light to moderate lifting of up to 40 lbs is required
FLSA Status/ Position Type/Expected Hours of Work/ and Salary Range:
  • Exempt from State Classified System
  • Paid $25 Hourly
  • Part Time
  • Temporary
  • As Needed
  • Typical work is done at night and/or on the weekends
Compensation

The hourly rate for this position is $25.00 per hour

Application Process
A complete application packet includes:

  • Cover letter addressing interest and qualifications for the position
  • Resume
  • Names and contact information for three current, professional references
The position will remain open until filled.

Notice to Prospective Employees:
The Fort Lewis College is required by the Clery Act of 1990 to notify prospective employees, current employees, students and applicants where to access our Campus Security Report. The report is updated and published annually in accordance with the Higher Education Amendments of 1998, Federal Student Right-to-Know, the Federal Drug-free Schools and Campuses Act of 1989. This report contains information about:
  • Fort Lewis College's alcohol and other drug policy
  • Sexual assault policy
  • Campus security policies
  • Campus/community resources
  • The Colorado Riot Offense Statute restriction on enrollment
  • Where to find registered sex offender information
  • Crime statistics for the previous three calendar years
  • Reporting crimes
The Campus Security Report can be accessed in two ways:
By going to the internet website at: www.fortlewis.edu/AnnualSecurityReport Fort Lewis College Student Affairs Office will also provide a paper copy of the annual security report upon request. You can reach them at (970) 247-7331.

Equal Opportunity
Fort Lewis College does not discriminate on the basis of race, age, color, religion, national origin, sex*, disability, sexual orientation, gender identity, gender expression, family or domestic status, political beliefs, veteran status, pregnancy, or genetic information. Accordingly, equal opportunity for employment shall be extended to all persons. The College shall promote equal opportunity, equal treatment, and affirmative action efforts to increase the diversity of students, faculty, and staff. The College is dedicated to building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment. To file a report, get resources, read policies, or make an appointment, See www.fortlewis.edu/CARE.

Discrimination Questions?

Office of the Equal Opportunity Coordinator
David Pirrone
192 Education Business Hall
1000 Rim Drive
Durango, Colorado 81301
(970) 247-7182 djpirrone@fortlewis.edu

Questions about Title IX sex discrimination?
Office of the Title 9 Coordinator
Kate Suazo
230 Skyhawk Station
1000 Rim Drive
Durango, Colorado 81301
(970) 247-6729 cmsuazo@fortlewis.edu

Information about Fort Lewis College’s alcohol and drug policy, sexual assault policy, campus security policies, campus crime statistics, fire safety procedures and fire statistics, and campus/community resources can be found in the Annual Security and Fire Safety Report. Hard copies are available upon request.

* Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibit discrimination on the basis of sex, including in admission and employment. Inquiries about the application of Title IX and CFR 106 to Fort Lewis College may be directed to FLC's Title IX Coordinator and/or to the Assistant Secretary for Civil Rights of the Department of Education.

ADAA Accommodations
Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Kristin Polens by phone 970-247-7459 or email kpolens@fortlewis.edu at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

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