Johns Hopkins, founded in 1876, is America's first research
university and home to nine world-class academic divisions working
together as one university.
We are seeking aPatient Service
Coordinator/MA. The position within the Department of
Medicine has dual responsibilities as both a Patient Service
Coordinator and Certified Medical Assistant to offer friendly,
courteous, and confidential assistance to every patient to ensure
that the patient has a positive experience while at Johns Hopkins
at Knoll North. Maintain accurate information on each patient to
facilitate the patient encounter. Use automated systems to expedite
patient scheduling, pre-registration, check-in, and check-out. Work
with others in a team environment.
Specific Duties &
Patient Service Coordinator position
Offer friendly, courteous, and confidential
assistance to every patient to ensure that the patient has a
positive experience while at assigned clinic.
Maintain accurate information on each
patient to facilitate the patient encounter. Use automated systems
to expedite patient scheduling, pre-registration, check-in, and
check-out. Work with others in a team environment.
Schedule patients for laboratory tests,
medical examinations, and consultations. Relay information to
patients regarding preparation for laboratory tests and
Coordinate visits either within the
department or between several departments. Telephone and interview
patients and/or family members to obtain accurate pre-registration
information and to confirm appointments. Print and mail directions,
maps, fee schedules, and department specific information to
patients. Send medical questionnaire forms to patients to obtain
missing information. Verify and enter pre-registration and
insurance information into the computer system and prepare daily
printed schedules for designated areas. Obtain and/or verify
patient's demographic data by phone or in person. Confirm
appointments by telephone and/or mail. Fill vacancies due to
Obtain pre-certifications as required by
patients' health care insurers or managed care providers. Register
patients for clinical appointments using computerized database.
Inform patients of costs of care being provided, and guide them to
appropriate resources for further information, guidance, or
assistance. Arrange or assist in arranging patient
Answer phones and provide routine
information to callers. If a patient has to be admitted to the
hospital, take care of administrative tasks of admission so that
the patient may go directly to the floor.
Review patient charges and extract
chargeable items. Collect time of service payments, issues
receipts, and prepare cash settlement records. Input diagnostic and
procedure codes to TAP system for computer billing. Discuss patient
charges, if appropriate, with patients and/or patients' families.
Work with available downtown and local support to evaluate
eligibility for alternative sources of financing such as Medicaid,
Patient Care Funds, loans or other payment sources. Refer patient
to appropriate office and ensure application for funds has been
made. Prepare patient's statement of charges and review with
Assist with basic insurance and third party
queries and explain payment policies. Mail lab and patient result
letters, file, create and maintain paper and electronic patient
charts, provide accurate and timely messages to MDs, fulfill HIPAA
compliant ingoing and outgoing medical records requests, manage
incoming and outgoing faxes, provide accurate appointment
entry/check in/ check out.
Certified Medical Assistant
Clinical, participates in the care of the
patient, under the direct supervision of the Physician and in
collaboration with the healthcare team.
Collects patient information and assessment
Obtains and records patient’s vital signs.,
temperature, pulse, respirations, blood pressure, weight and
Reports assessment findings to practitioner,
and records on appropriate documentation forms in a timely
Obtains additional data from patient and
significant other based on initial data collection.
Performs chart review prior to clinic visit
to obtain historical data.
Monitors patient status recognizing and
reporting abnormal findings or changes in condition.
Organizes patient care activities based on
Confirms and clarifies written orders prior
to implementation of delegated tasks.
Maintains and uses principles of aseptic
techniques and infection control when performing clinical duties
Under clinical supervision, performs
delegated procedures common to the specialty area in a safe,
effective, and efficient manner according to Clinical Practice
Policy and Procedures. (See attached skills list).
Assists practitioner in identified patient
procedures/treatments/examinations, (preparation, positioning,
supplies, equipment). Proactively problem-solves and identifies
solutions to barriers to safety.
Appropriately obtains and manages specimens,
including: labeling, form completion, transport to laboratories,
and log maintenance. Performs quality control for waived
Recognizes emergency situations and
implements emergency procedures according to clinic guidelines.
Administers first aid, CPR, and maintains emergency equipment and
Provides appropriate patient education,
health information materials and community resource lists as
directed, and maintains educational supplies. Identifies patient’s
need for additional information, and refers to appropriate
Perform injections, including but not
limited to, flu, Hepatitis A, B, and C
Know how to administer breath tests and
Take pre-visit vitals, including but not
limited to, weight, blood pressure, temperature
Obtain lab results, and under MD guidance,
does routine patient notification of results.
Unit Operations: In close partnership with
health care team, assures smooth and efficient patient flow and
Assists patients to exam room and prepares
patients for examination. Assists patients in wheelchairs and
stretchers with transfers to and from exam tables, procedure
tables, and scales utilizing proper body mechanics and safety
measures. Identifies patients with special needs.
Directs patients with medical complaints who
call or arrive to the clinic to the patient’s physician and/or
emergency room for assistance.
Orders, stocks, and maintains exam rooms and
clinic areas with standard levels of supplies, medications, linens,
nourishments, forms and equipment. Recognizes patient care trends
affecting unit supplies and notifies clinic manager.
Operates clinical equipment according to
equipment procedures including safety and quality control checks.
Checks clinic area and rooms for malfunctioning equipment and
general maintenance problems on a regular basis. Reports findings
to appropriate person or arranges for repairs as
Ensures that soiled linen, needle containers
and potentially infectious waste are appropriately disposed and
removed from the clinic and exam area according to the infection
Performs related and delegated tasks, which
includes requests for prescription refills, taking and relaying
messages, directing patient flow and running errands.
Works with healthcare team to assure smooth
and efficient patient flow and clinical operation. Problem solves
obstacles to throughput process and notifies manager and patients
of wait time.
Assist with front desk duties, including but
not limited to,
Clearing the fax machine and distributing
Printing EPR notes
High School Diploma/GED
Certification/registration as a Medical
Assistant (e.g., CMA, AAMA, RMA, AMT, NAHP) required. If not
currently certified/registered, must become certified/registered
within 180 days (6 months) of date of hire.
1 year work experience in customer service
Minimum of two years related work experience
Knowledge of medical insurance coverage
Medical terminology, and basic computer
Classified Title: Patient Service
Working Title: Patient Service Coordinator/MA
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: Min $15.70 Max $27.55 HRLY ($45,032
budgeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30am-5:00pm
Exempt Status: Non-Exempt
Location: JH at Greenspring Station
Department name: SOM DOM Cardiology
Personnel area: School of Medicine
The referenced salary range is based on Johns Hopkins University’s
good faith belief at the time of posting. Actual compensation may
vary based on factors such as geographic location, work experience,
market conditions, education/training and skill level. Johns
Hopkins offers a total rewards package that supports our employees'
health, life, career and retirement. More information can be found
Please refer to the job description
above to see which forms of equivalency are permitted for this
position. If permitted, equivalencies will follow these
JHU Equivalency Formula: 30 undergraduate degree credits (semester
hours) or 18 graduate degree credits may substitute for one year of
experience. Additional related experience may substitute for
required education on the same basis. For jobs where equivalency is
permitted, up to two years of non-related college course work may
be applied towards the total minimum education/experience required
for the respective job.
**Applicants who do not meet the posted requirements but are
completing their final academic semester/quarter will be considered
eligible for employment and may be asked to provide additional
information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a
pre-employment background check. Johns Hopkins is committed to
hiring individuals with a justice-involved background, consistent
with applicable policies and current practice. A prior criminal
history does not automatically preclude candidates from employment
at Johns Hopkins University. In accordance with applicable law, the
university will review, on an individual basis, the date of a
candidate’s conviction, the nature of the conviction and how the
conviction relates to an essential job-related qualification or
All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
If you are interested in applying for
employment with The Johns Hopkins University and require special
assistance or accommodation during any part of the pre-employment
process, please contact the Talent Acquisition Office email@example.com. For TTY
users, call via Maryland Relay or dial 711. For more information
about workplace accommodations or accessibility at Johns Hopkins
University, please visitaccessibility.jhu.edu.
The following additional provisions may
apply, depending on campus. Your recruiter will advise
The pre-employment physical for positions in
clinical areas, laboratories, working with research subjects, or
involving community contact requires documentation of immune status
against Rubella (German measles), Rubeola (Measles), Mumps,
Varicella (chickenpox), Hepatitis B and documentation of having
received the Tdap (Tetanus, diphtheria, pertussis) vaccination.
This may include documentation of having two (2) MMR vaccines; two
(2) Varicella vaccines; or antibody status to these diseases from
laboratory testing. Blood tests for immunities to these diseases
are ordinarily included in the pre-employment physical exam except
for those employees who provide results of blood tests or
immunization documentation from their own health care providers.
Any vaccinations required for these diseases will be given at no
cost in our Occupational Health office.
Note: Job Postings are updated daily and
remain online until filled.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
The successful candidate(s) for this position will be subject to a
pre-employment background check.
If you are interested in applying for employment with The Johns
Hopkins University and require special assistance or accommodation
during any part of the pre-employment process, please contact the
HR Business Services Office at firstname.lastname@example.org. For TTY
users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which
campus you will work. Your recruiter will advise
During the Influenza ("the flu") season, as a condition of
employment, The Johns Hopkins Institutions require all employees
who provide ongoing services to patients or work in patient care or
clinical care areas to have an annual influenza vaccination or
possess an approved medical or religious exception. Failure to meet
this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas,
laboratories, working with research subjects, or involving
community contact requires documentation of immune status against
Rubella (German measles), Rubeola (Measles), Mumps, Varicella
(chickenpox), Hepatitis B and documentation of having received the
Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include
documentation of having two (2) MMR vaccines; two (2) Varicella
vaccines; or antibody status to these diseases from laboratory
testing. Blood tests for immunities to these diseases are
ordinarily included in the pre-employment physical exam except for
those employees who provide results of blood tests or immunization
documentation from their own health care providers. Any
vaccinations required for these diseases will be given at no cost
in our Occupational Health office.
Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until
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