Manager of Technology Support Center

Position Information

Position Information

Position Title
Manager, Technology Support

Working Title
Manager of Technology Support Center

Department
700150-Technology Support Center

Pay Rate
$5166.67/monthly

FTE
1.0

FLSA
Exempt

Position Number
999480

Classification
CJS16

Special Instructions to Applicants:

Special Instructions:

This is a full-time benefits-eligible position. Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM .

Completed UCM online application for employment required.

Incomplete applications will not be considered.

A review will begin immediately and continue until filled.

NOTE : A background check is required for the selected candidate of this position and any job offer is contingent on the results of this check.

The University of Central Missouri is an Equal Opportunity Employer and specifically invites applications from women, minorities, veteran status, and people with disabilities.

Working hours:

Monday -Friday 8:00 am -5:00 pm
Occasional nights and weekends

Bargaining Unit
No

Work Location
Warrensburg Campus

Posting Date
09/07/2023

Closing Date

Open Until Filled
Yes

Position Purpose

Reporting to and taking direction from the Director of Technology Support Services, the Manager of the Technology Support Center will provide operational oversight of the day-to-day operations for the Technology Support Center team in the Office of Technology. This position will lead the Technology Support Center team and be the first point of reference for students, faculty, staff, and visitors to ask questions, report issues and problems, seek assistance, and/or submit requests for assistance with technology resources. If resolution cannot be accomplished by the Technology Support Center team, user contacts are routed to the appropriate team(s) within the Office of Technology.

Primary functions of the Manager of Technology Support Center position include, but are not limited to: Provide management, leadership, supervision, training, guidance, and accountability of Technology Support Center team members; Campus liaison and advocate for the Office of Technology to UCM constituents; and define, coordinate, and conduct project management and work portfolio planning.

Education & Formal Training
Bachelor's degree (Specify field(s) of study below), Education/Experience substitution (specify)

Other Education & Formal Training

-Bachelor’s degree in: business, technology, leadership or related field.
-Education may be substituted for experience or if experience may be substituted for education. Note that equivalencies are based on the following: AA = 2 years experience; BA/BS = 4 years experience; MA/MS = 6 years experience.

Computer Skills
Word-Processing, Spreadsheet, Presentation

Experience

• Four years of progressive management experience in supervision of employees in help desk environment;
• Three years engaged in support of technology resources to user community;
• Preference given to candidates with experience in higher education technology environment;

Other Experience

Licenses, Certificates, Registrations, & State/Federal Requirements of Position:
Police background check, Criminal History check, Fingerprinting, Driver's license

Other Licenses, Certificates, Registrations, & State/Federal Requirements

UCM Public Safety fingerprint background check.

Special Skills, Abilities, and Knowledge:
Attention to detail, Budget-related skills, Communication skills, including oral, written, and/or nonverbal, Knowledge of a University environment preferred, Human Relations/Interpersonal skills, Leadership skills: organization/meeting facilitation/project leadership, Physical abilities: mobility/strength/dexterity/balance/coordination/endurance, Supervisory skills, including motivation, delegation of duties, evaluation, etc, Management and/or administration skills, Ability to manage multiple concurrent projects and meet deadlines, Maintain confidentiality

Other Special Skills, Abilities, and Knowledge

-Mental skills, including concentration, memory, complex decision making, analytical thinking, and/or conceptual thinking.
-Project / life cycle management skills (define, direct, and manage projects, service requests, processes, and procedures in support of technology resources and initiatives (certification not required)

Specify sensory abilities:

Physical & Environmental Factors:
Excessive standing and/or walking, Lifting (weight) - 25 lbs

Other Physical & Environmental Factors

Lifting weight

Special Working Conditions:
On call/standby work required, Irregular work hours, Professional appearance, Work in stressful conditions

Other Special Working Conditions

Ability to Keyboard
No keyboarding test required.

Special Qualifications:

Other Special Qualifications

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * International students on an F1or J1 Visa are not eligible for this position due to Visa regulations. Are you a UCM student on an F1 or J1 Visa?
   • Yes
   • No
2. * Do you understand that the university requires a background check for this position and that any job offer made to the selected candidate is contingent upon the results of this check?
   • Yes
   • No
3. * Will you now or in the future require employer sponsorship to acquire or maintain U.S. work authorization?
   • Yes
   • No

Required Documents
Required Documents

1. Cover Letter
2. Resume

Optional Documents