Manager, Technology Support
Manager of Technology Support Center
700150-Technology Support Center
Special Instructions to Applicants:
This is a full-time benefits-eligible position. Benefits include
competitive salary; health, dental, vision, life insurance, AD
& D, long-term disability; 3 weeks paid vacation per year; 3
weeks of accrued sick leave per year; 13 paid holidays; retirement;
and generous education assistance for an employee, spouse and
dependent children taking classes at UCM .
Completed UCM online application for employment required.
Incomplete applications will not be considered.
A review will begin immediately and continue until filled.
NOTE : A background check is required for the selected candidate of
this position and any job offer is contingent on the results of
The University of Central Missouri is an Equal Opportunity Employer
and specifically invites applications from women, minorities,
veteran status, and people with disabilities.
Monday -Friday 8:00 am -5:00 pm
Occasional nights and weekends
Open Until Filled
Reporting to and taking direction from the Director of Technology
Support Services, the Manager of the Technology Support Center will
provide operational oversight of the day-to-day operations for the
Technology Support Center team in the Office of Technology. This
position will lead the Technology Support Center team and be the
first point of reference for students, faculty, staff, and visitors
to ask questions, report issues and problems, seek assistance,
and/or submit requests for assistance with technology resources. If
resolution cannot be accomplished by the Technology Support Center
team, user contacts are routed to the appropriate team(s) within
the Office of Technology.
Primary functions of the Manager of Technology Support Center
position include, but are not limited to: Provide management,
leadership, supervision, training, guidance, and accountability of
Technology Support Center team members; Campus liaison and advocate
for the Office of Technology to UCM constituents; and define,
coordinate, and conduct project management and work portfolio
Education & Formal Training
Bachelor's degree (Specify field(s) of study below),
Education/Experience substitution (specify)
Other Education & Formal Training
-Bachelor’s degree in: business, technology, leadership or related
-Education may be substituted for experience or if experience may
be substituted for education. Note that equivalencies are based on
the following: AA = 2 years experience; BA/BS = 4 years experience;
MA/MS = 6 years experience.
Word-Processing, Spreadsheet, Presentation
• Four years of progressive management experience in supervision of
employees in help desk environment;
• Three years engaged in support of technology resources to user
• Preference given to candidates with experience in higher
education technology environment;
Licenses, Certificates, Registrations, & State/Federal
Requirements of Position:
Police background check, Criminal History check, Fingerprinting,
Other Licenses, Certificates, Registrations, & State/Federal
UCM Public Safety fingerprint background check.
Special Skills, Abilities, and Knowledge:
Attention to detail, Budget-related skills, Communication skills,
including oral, written, and/or nonverbal, Knowledge of a
University environment preferred, Human Relations/Interpersonal
skills, Leadership skills: organization/meeting
facilitation/project leadership, Physical abilities:
Supervisory skills, including motivation, delegation of duties,
evaluation, etc, Management and/or administration skills, Ability
to manage multiple concurrent projects and meet deadlines, Maintain
Other Special Skills, Abilities, and Knowledge
-Mental skills, including concentration, memory, complex decision
making, analytical thinking, and/or conceptual thinking.
-Project / life cycle management skills (define, direct, and manage
projects, service requests, processes, and procedures in support of
technology resources and initiatives (certification not
Specify sensory abilities:
Physical & Environmental Factors:
Excessive standing and/or walking, Lifting (weight) - 25 lbs
Other Physical & Environmental Factors
Special Working Conditions:
On call/standby work required, Irregular work hours, Professional
appearance, Work in stressful conditions
Other Special Working Conditions
Ability to Keyboard
No keyboarding test required.
Other Special Qualifications
Required fields are indicated with an asterisk (*).
- * International students on an F1or J1 Visa are not eligible
for this position due to Visa regulations. Are you a UCM student on
an F1 or J1 Visa?
- * Do you understand that the university requires a background
check for this position and that any job offer made to the selected
candidate is contingent upon the results of this check?
- * Will you now or in the future require employer sponsorship to
acquire or maintain U.S. work authorization?
- Cover Letter