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Student ITS Event Support Associate

Position Type: Administrative, Business & Administrative Affairs, Business & Administrative Support, Computer Services & Information Technology, Auxiliary Services, Conference & Special Event Administration, Student Affairs, Other Student Affairs
Employment Type: Part Time

Job Summary

Job Description

Delivers, installs, troubleshoots, and operates audio visual systems, streaming platforms, and computers used in classes, meetings, conferences and other special events
Ensures correct operation of audio-visual equipment, assists users with operational issues, and provide excellent customer service
Learns to use basic software tools to enhance audio and video sources
Assists with equipment inventory and equipment service/repair activity
Assists in processing customer requests
Assists in tracking tickets in work order system

Additional Job Description

Knowledge, Skills, & Abilities

Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
Provide quality customer service by creating a welcoming and supportive environment.
Present a professional image in word, action and attire.
Ability to interact in a professional manner with a diverse group of staff, faculty, students and the community in a service-oriented environment.
Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.

FGCU is an EOE AA /F/Vet/Disability Employer.

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