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OPS ITS Event Support Associate

Job Summary

Job Description
  • Delivers, installs, troubleshoots, and operates audio visual systems, streaming platforms, and computers used in classes, meetings, conferences and other special events
  • Ensures correct operation of audio-visual equipment, assists users with operational issues, and provide excellent customer service
  • Learns to use basic software tools to enhance audio and video sources
  • Assists with equipment inventory and equipment service/repair activity
  • Assists in processing customer requests
  • Assists in tracking tickets in work order system
Additional Job Description

Knowledge, Skills, & Abilities
  • Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
  • Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
  • Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
  • Provide quality customer service by creating a welcoming and supportive environment.
  • Present a professional image in word, action and attire.
  • Ability to interact in a professional manner with a diverse group of staff, faculty, students and the community in a service-oriented environment.
  • Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
  • Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.

FGCU is an EOE AA /F/Vet/Disability Employer.

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