Director of IT Services, Daytona Beach Campus

Job Description

About Embry-Riddle Aeronautical University:

Embry-Riddle Aeronautical University is an independent, culturally diverse institution providing quality education and research in aviation, aerospace, engineering, and other related fields with residential campuses located in Daytona Beach, Florida and Prescott, Arizona. The University's Worldwide campus provides educational opportunities online and at approximately 130 locations throughout the United States, Asia, Europe, and Central/South America.

As the largest and most comprehensive aviation and aerospace-focused university in the world, Embry-Riddle is a unique institution. Over the past 90 years, the University has evolved with industry to break new ground and produce top-level graduates who serve the ever-changing needs of aviation and aerospace and other STEM-related disciplines. Embry-Riddle offers programs in seven primary fields of study including: Applied Science; Aviation; Business; Computers and Technology; Engineering; Safety, Security, and Intelligence; and Space.

For Academic Year 2021-22, there were over 11,100 undergraduate, graduate, and doctoral students that attended the University's residential campuses and approximately 20,195 students in total enrolled with the University around the world.

The Opportunity:

Embry-Riddle Aeronautical University invites applications for the role of Director of IT Services in Daytona Beach, Florida. As a seasoned leader, you will be at the helm, shaping the technological landscape of our Daytona Beach Campus.

Position Overview: Director of IT Services

In this pivotal role, you will provide strategic leadership, planning, and efficient management of IT Services. This encompasses a wide spectrum, from desktop support, audio-visual assistance, events management, to instructional technology and IT Services projects. Central to your responsibility is elevating operational excellence, enhancing quality, efficiency, and overall customer satisfaction.

Key Responsibilities:

• Collaborate with Daytona Beach Campus leadership and University Administration to craft and execute technology initiatives. You will be the forefront liaison, engaging with constituents to identify technology solutions aligned with campus needs.
• Spearhead the alignment of Information Technology strategy with Daytona Beach Campus strategy, in sync with administrative, academic, and research goals.
• Serve as a conduit between Embry-Riddle’s vibrant community of IT professionals and supports the broader mission of the University as a global leader in aviation and aerospace education.
• Thrive in a diverse technology landscape, spanning across various platforms, and contribute to their further development.
• Relish the dynamic and collaborative work environment that Embry-Riddle nurtures within its Information Technology domain.

Why Join Us:

Embry-Riddle Aeronautical University is not just an institution; it's a hub of innovation and progress. By joining our Information Technology team, you'll enjoy a forward-looking workspace and gain access to professional development opportunities that nurture your growth. From comprehensive health benefits to substantial education benefits and a flexible summer work schedule, we provide our employees with a robust package.

Qualifications

Required Qualifications:

• Bachelor's degree in computer science, information technology or a related field
• At least 10 years of experience working in a technical environment and at least 5 years of proven leadership experience managing a high-volume IT support operations team
• General knowledge of information technology trends and practices including networking and desktop computing standards
• Solid understanding of project management methodologies such as Agile, Scrum, and Waterfall with the ability to lead projects from requirements definition through implementation
• Strong knowledge of ITIL best practices for service and incident management
• Excellent organizational, communication, and leadership skills, backed by previous professional success
• Proven ability to coach and develop team members.
• Strategic vision coupled with excellent planning and execution skills
• Adept at building partnerships, both internally and externally
• Passion for technology's role in advancing aviation and aerospace education

Preferred Qualification:

• ITIL Certification
• Experience with enterprise desktop management tools (MECM, Addigy, etc.)
• Experience with enterprise audio visual technology (Crestron, etc.)