Saint Peter's University
, founded in 1872, is a Jesuit,
Catholic, coeducational, liberal arts University located in Jersey
City, New Jersey.
Saint Peter's University seeks to develop the whole person in
preparation for a lifetime of learning, leadership, and service in
a diverse and global society.
Committed to academic excellence and individual attention
Saint Peter's University provides education, informed by values,
primarily in degree-granting programs in the arts, science, and
business, to resident and commuting students from a variety of
Saint Peter’s University is an Equal Opportunity/Affirmative Action
Institution with a strong commitment to diversity. Saint Peter’s
University desires to ensure that faculty, students and staff
members from underrepresented and marginalized populations are an
integral part of the life and governance of the institution.
For more information about Saint Peter's University, please visit
Named #1 in the nation for transformation in 2018 by the
American Council on Education/Fidelity Investments
Financial Aid Counselor
Jersey City Campus
Full Time, Part Time, Adjunct
Counselors provide integrated student services to Saint Peters
students, families, and staff in the main area of Enrollment
Services. The Counselor position requires an in-depth understanding
of and training on institutional, federal and state policies
regulating financial aid, academic records, registration, and
student account billing. Additionally, Counselors are equipped with
a broad knowledge of campus resources and services.
As a vital resource for the University community, it is essential
for counselors to provide outstanding customer service. Counselors
must exhibit excellent problem solving skills and independent
professional judgement when resolving diverse community.
Additionally, Counselors engage in sensitive conversations related
to academic success and financial matters.
Counselors may be asked to serve on various committees, engage in
professional development and provide campus and community outreach.
Through their broad knowledge of the University, Counselors have
the authority to apply independent discretion and professional
judgment without supervisor approval in a variety of situations,
many of which can have significant impact on the University.
student questions and concerns. Furthermore, Counselors must
possess an understanding of the University’s
Duties & Responsibilities
Counseling, Advising and Processing (80%)
· Counsel, advise, investigate, problem-solve, and resolve
questions and issues from current and previous students, parents,
staff, academic departments, other third parties, and the
· Provide advising to students and parents with in-depth financial
aid questions concerning FAFSA applications. Explain verification,
financial aid eligibility and disbursement of aid, as well as cost
of attendance figures, difference and benefits of different aid
types and estimated family contribution.
· Counsel students on a variety of issues to include financial aid,
billing, and payments.
· Counsel students on requirements for various aid programs such as
Pell, Federal work-study, Loans and NJ State TAG awards.
· Advise students and parents on the availability of student aid,
types of student aid, processing procedures and other consumer
information as it relates to student aid.
· Package students using federal, institutional and state
guidelines and ensure that award letters are generated, reviewed
and processed timely.
· Responsible for verification of federally and institutionally
selected students. This includes collecting, reviewing and
correcting financial information and forms submitted by
· Resolution of federal C-flags that result from mismatches for:
citizenship, alien status, etc.
· Resolve discrepancies in submitted financial aid information with
parents and students.
· Counsel students/parents on the financial aid process,
verification criteria and ways to finance their education.
· Review academic progress and monitor changes that will affect
federal/state aid eligibility each semester.
· Other duties as assigned.
· Provide start-to-finish student service using professional
judgment and individual discretion in both simple and complex
issues involving minimal supervisory guidance.
· Offer pro-active and on-the-spot, independent support and problem
resolution in a broad range of areas and issues.
· Keep abreast of institutional, departmental, federal and state
regulations. Exercise authority to implement changes and make
exceptions to students’ financial aid awards.
· Continually look for ways to improve service to students.
· Provide customer service consistent with the University’s
inclusive and welcoming service standards.
Community Outreach & Other Duties as Assigned
· Present orientation and other related presentations to students,
parents and other University staff.
· Attend as needed: Admitted Student Days, Open Houses, Admission
events, New and Transfer Student Orientations, Parent Orientations,
and FWS Orientation event, etc.
· Serve on committees as needed.
· Act as liaison to the Admission and Advisement departments.
· Events can include evening and weekend hours.
· Complete other duties as assigned.
· Successfully represent the University at various events.
· Successfully represent Financial Aid within the University
community by communicating accurate and timely information.
· Demonstrate excellent communication skills.
· Engage in relationship building within the University
· Complete other duties by assigned deadline.
Appeals & Petitions (10%)
· Evaluate and complete: Financial Aid appeals, Academic Progress
Appeals, Courses applicable to the degree reviews, etc.
· Accurately counsel students on impact to their record based on
the type of appeal or petition submitted.
· Thoroughly investigate appeals and petitions as well as review
supporting documentation to make decision.
· Contact appropriate parties for further information when
· Evaluate and act on appeals, meeting deadlines established for
· Review student eligibility for financial aid based on current
enrollment. Use professional judgment as needed for appeals.
· Communicate results of waiver, appeal or petition to students in
a professional manner.
PREFERRED QUALIFICATIONS :
· Excellent oral and written communication skills; ability to write
clear, concise letters using effective writing skills.
· Sensitive to cultural diversity and ability to communicate and
interact effectively with people of all ages and identities.
· Proven ability to work effectively as a team member.
· Ability to analyze and interpret data and make independent
decisions; responsible for decisions.
· Highly motivated, focused, and results-oriented.
· Ability to meet expectations in a fast-paced and dynamic,
· Must be able to effectively present information and represent the
College at outreach events, both on- and off-campus which can
include evening and weekend hours and possibly travel.
· Student financial aid experience preferred with registration and
student accounts receivable experience a plus.
· Knowledge of and experience with MMC, including institutional
policies, procedures, and processes a plus.
· Demonstrated project management and public speaking skills.
· Working knowledge of Microsoft Office, Google Suite (GMail,
Drive, Docs, etc.), student records, financial aid software
(Colleague), and CRM platforms ( SLATE ).
REQUIRED QUALIFICATIONS :
· BA/BS degree with at least one year of related work or a
combination of related education and work experience to equal three
· At least one year of work experience in higher education.
Licenses (if applicable)
Posting Detail Information
Position Posting Date
Open Until Filled
Special Instructions to Applicants