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Records Coordinator (Temporary)

University of the Pacific
California, United States
Salary Not specified
Posted Date
Aug 29, 2023

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Records Coordinator (Temporary)

Primary Purpose:
Under the general direction of the Associate University Registrar and Law School Registrar, the Records Coordinator supports the Office of the Registrar by processing request forms and communicating with students, alumni, faculty, and staff on the status of their requests.

Essential Functions:
  1. Process student or department requests such as individualized study requests, school petition forms, transfer credit, and CAPP/Degree Adjustment forms, whether in paper format, in the office Onbase queue, or in the CRM as a case.
  2. Print transcript order requests and resolving requests made for degree verification through the National Student Clearinghouse.
  3. Place monthly diploma orders to the contracted vendor.
  4. Support the work of the evaluator team by stepping in to help with other work depending on current needs and workflow.
  5. Composes a variety of correspondence to students, staff, faculty and educational institutions regarding requests for course descriptions, curriculum issues, verification of degrees and other information as requested.
  6. Serves as a resource and provides information to students, staff, faculty, administrators, and other educational institutions.
  7. Serves as front line staff for walk-in traffic to the office.
  8. Performs other responsibilities as assigned.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty and staff.

Minimum Qualifications:
  • High School Diploma or G.E.D.
  • One (1) year related work experience in enrollment services environment.

Preferred Qualifications:
  • Excellent organizational skills to establish workload priorities and complete assignments within specified deadlines.
  • Demonstrated ability to exercise good judgment in the application of a variety of procedural guidelines.
  • Excellent oral communication skills, including awareness of cross-cultural and experience working a comprehensive student information system.
  • Ability to learn and adjust to new technologies, proficient with computerized information systems.
  • Experience with various software packages, such as Word, Excel, etc.
  • Positive attitude, proven ability to work successfully with diverse population and demonstrated commitment to promote and enhance diversity and inclusion.
  • Experience and sensitivity in working with people of diverse backgrounds and cultures.
  • Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
  • Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements:
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job.

Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking across campus, climbing stairs, bending, stooping, and reaching. Constant verbal and written communication and occasional lifting up to 25 pounds.

Work Environment/Work Week/Travel:
Work performed during standard business hours (8:30am to 5pm).

Hiring Range: $21.00 per hour. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate’s qualifications, internal equity, as well as market and organizational considerations when extending an offer.

Background Check Statement:
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

To apply, visit

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.


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